Laurin M.
SCAM, the collar the company, just all of it
When after having the collar on for a week, we stopped counting after picking off 80 TICKS from our dog, I reached out for a refund. They have a 30 day money back guarantee. I was told that the collar had to be in use for at least 25 days for the guarantee to be effective. Today I reached back out to say that the collar still isn't working. And was told because I was ONE DAY past 30 days since DELIVERY not time of usage, that the guarantee doesn't apply. So essentially there is a four day window in which a refund MIGHT be honored but I have my doubts about that as well. Immoral, impractical company with useless products. Also the delivery itself took forrrrrrrreeeeeeeever. Certainly not worth the suspense.
Response from FurLife™Jun 12, 2024
Hello Laurin, Thank you for sharing your experience with us. We deeply apologize for the frustration and distress you've encountered with our product and our refund policy. Finding 80 ticks on your dog despite using our collar is unacceptable and concerning. We understand your disappointment and regret any inconvenience caused by our refund policy. The intention of the 25-day usage requirement is to ensure the product was given a fair chance to work, but it’s clear that this has caused unnecessary frustration. We also want to make sure the product was correctly used to assess any potential issues. Please contact us directly at [email protected] so we can address your concerns and find a suitable solution, including the possibility of a refund. We aim to resolve this promptly and to your satisfaction. Thank you for bringing this to our attention. Your feedback is invaluable and helps us improve our products and services. We are committed to making this right for you. Thank you for your understanding. Kind regards, Amanda