FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The caller made my dog's neck very itchy, but that's not exactly why I'm complaining. It did absolutely nothing to protect my dog from fleas! I gave him a flea bath, and put the collar on him the next day.. It's like he is even itchier than before🙄 NOT IMPRESSED and I expect to be able to return it for a REFUND ASAP.
Response from FurLife™Jun 20, 2024
Hello Jamie,
thank you for your feedback. We're very sorry to hear about your experience with our collar.
We regret that the collar caused your dog's neck to become itchy and did not effectively protect against fleas. We understand how frustrating this must be for you and your dog.
The full effect of the collar begins within a few days up to three weeks. The exact time may vary depending on your pet's fur length. To maximize the effectiveness of the collar, please ensure it is worn continuously and fits snugly against your pet's fur.
To resolve this issue, please contact us at [email protected] with your order number, and we will ensure that you can return the product. Your satisfaction is important to us, and we are committed to making this right.
Thank you for bringing this to our attention. We hope to resolve this to your satisfaction quickly.
Kind regards,
Marc
DA
Daniela
Absolut nicht zu empfehlen
*15.09.2024 Nachtrag zu meiner Bewertung:
knapp 3 Monate später und trotz mehrfacher Kontaktaufnahme meinerseits unter der in der Stellungnahme des Unternehmens angegebenen E-Mail-Adresse, habe ich nicht einmal eine Antwort von Marc oder einem anderen Mitarbeiter erhalten. Also auch hier wieder absolut schlechter Kundenservice und einfach nur enttäuschend. Ich kann daher meine Bewertung nur nochmal unterstreichen und euch dringend von einem Kauf bei FurLife abraten.
———————————————————
Achtung. Dieses Unternehmen ist absolut unseriös. Im Falle einer Reklamation wird auf die 30-Tage verwiesen, in denen man sich scheinbar nur äußern darf. Es wird weder individuell auf den Kunden eingegangen, noch versucht eine kundenfreundliche Lösung zu finden. Das Zeckenhalsband wirkt leider überhaupt nicht. Wir haben es nach 7-tägigem Auslüften (viel zu intensiver Geruch für unseren Hund) gute drei Wochen getestet (genau darum bittet das Unternehmen ja, damit eine Beurteilung möglich ist) und sind sehr unzufrieden. Es hält nicht, was es verspricht (genauso viele Zecken wie zuvor) und ich wollte es daher reklamieren. Als Antwort kommen Standardtexte und man wird abserviert. Weder kulant noch kundenfreundlich (ein Witz, dass man dann im Anschluss noch eine E-Mail erhält, in der man bewerten soll, wie zufrieden man mit dem Kundenservice ist). Schade. Ich hatte wirklich darum gebeten, dass man uns hilft und eine individuelle Lösung findet, damit ich auch eine positive Bewertung abgeben kann. Das scheint diesem Unternehmen aber egal zu sein.
Response from FurLife™Jun 20, 2024
Hallo Daniela,
vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie negative Erfahrungen mit unserem Produkt und unserem Kundenservice gemacht haben.
Wir bedauern, dass der Geruch des Halsbands für Ihren Hund zu stark war und dass es nicht wie erwartet gegen Zecken gewirkt hat.
Um dieses Problem zu lösen, kontaktieren Sie uns bitte unter [email protected] mit Ihrer Bestellnummer, und ich werde Ihr Anliegen persönlich bearbeiten, um sicherzustellen, dass es zu Ihrer Zufriedenheit gelöst wird.
Wir hoffen auf die Gelegenheit den Fehler ausbessern zu können!
Liebe Grüße,
Marc
UN
Unimpressed
I’m not impressed the collar smells…
I’m not impressed the collar smells awful and like citronella. My dogs won’t even wear them and run away when I try and out this on them! When I reached out to return the product the response was air them out for 7 days. I want to return them but I guess that’s not an option. So, basically I wasted a bunch of money and have no way of getting any of that back. I do not recommend this product.
Response from FurLife™Jun 20, 2024
Hello,
Thank you for your feedback. We're sorry to hear about your experience with our collar.
We apologize for the strong citronella scent and understand that this can be unpleasant for both you and your dogs. While airing out the collar for 7 days can help reduce the intensity of the odor, we acknowledge that this solution may not work for every pet.
Regarding your return request, we are committed to your satisfaction. Please contact us at [email protected], and we will ensure that you will receive a full refund. We regret any frustration caused and are here to assist you promptly.
Thank you for bringing this to our attention. We value your feedback and hope to resolve this to your satisfaction.
Kind regards,
Marc
DE
Diana E.
CAUTION!! PLEASE READ BEFOR PURCHASING
I ordered this collar unfortunately not doing the proper research on the essential oils used in this collar. You would think a company making a "safe" collar for animals, wouldn't include any oils that would be toxic or poisonous to the animals. Well....wrong!
My 8 pound 10yr old chihuahua started acting very strange after a few hours of having the collar on. She's been wearing it week and progressively started getting very low energy, she seemed depressed and agitated, low appetite. Then today she had a full blown neurological episode where she was wobbling disoriented and losing the motor function in her back legs. It was really really scary. I intuitively felt it was the collar and I took it off immediately and gave her a bath to wash any of the oils still left on her skin. Within an hour she was acting like her self again. It prompted me to then research the oils listed in this collar and ALL but ONE are toxic for dogs!!! When I looked up signs of essential oil poisoning in dogs it listed:
Lethargy, tremors or wobbliness, paralysis of the rear legs, and agitation and depression.
She had all of these symptoms. And my dog has been healthy her whole life. Not one health problem ever. These collars are unfortunately extremely dangerous and harmful to our pets and I really hope this review doesn't get taking down and helps another customer to never go through this, or helps one who maybe their dog is having the same symptoms and not knowing that there is a high probability that it's this "natural & safe" collar.
Response from FurLife™Jun 17, 2024
Hello Diana,
Thank you for sharing your detailed experience and concerns about our collar. We sincerely apologize for the distressing situation you and your chihuahua went through. Your feedback is incredibly valuable, and we are deeply sorry to hear about the symptoms your pet experienced.
First and foremost, the safety and well-being of pets are our top priorities. We regret that our product did not meet your expectations. While our collars are designed to be safe and effective, we understand that individual pets may have unique sensitivities to certain ingredients, including essential oils. We assure you that the essential oils used in our collars are safe at the concentrations we use. However, we recognize that some pets may still have adverse reactions due to an allergy.
Please contact us at [email protected] so we can work together to find a possible solution and assist you further. Once again, we apologize for any harm caused to your beloved pet and any distress you experienced.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Kind regards,
Amanda
SI
Sienna
Deceptive company
EDIT: I contacted them per their request in their reply below. They asked me to remove this review in exchange for a refund. I asked how soon I would receive a refund after deleting this post. I have followed up 4 times, and haven't heard from them since.
__________
My dog got 10+ ticks in 25 days of wear. Asked to return in 2x within the 30 day “guarantee” window, and was denied both times. Apparently their products have a 25-day minimum wear window (undisclosed on the “return policy” page) before you can even request a return. So, their “guarantee” language is deceptive and conditional. I later discovered myself that you have actually only 4 days to return this, and it’s days 26-30. Unfortunately, we were on vacation those days away from the dog. So they’re denying me because my THIRD return request was on day 37.
I’m fighting for my rightful return, but as of now, feeling that this is a very deceptive company. And now I’m worried their collar was a scam/actively harmful to my dog. Do NOT recommend.
Also, just looked at FurLife's stats on TrustPilot. ZERO percent of their 4 and 5 star reviews on TrustPilot are verified. The only reviews verified are 1-star, 2-star, and 3-star reviews. Among the 1 star reviews, many have described the harmful effects it had on their dogs, and how the product is made in China (not US, as described).
Order # FL148080
Response from FurLife™Jun 15, 2024
Hello Sienna,
Thank you for your feedback, and we're truly sorry to hear about your experience. We understand your frustration and want to address your concerns comprehensively.
First and foremost, we apologize for any confusion regarding our return policy. Our intention is never to mislead our customers, and we appreciate your bringing this to our attention. While we do have a 25-day minimum wear window to allow the product to demonstrate its effectiveness, we understand that this was not clear on our return policy page. We are taking steps to ensure our policies are communicated more transparently in the future.
Regarding the product’s performance and your dog's health, we sincerely regret that it did not work as expected in your case. It is rare, but some dogs can be sensitive or allergic to the essential oils used in our collars. In such instances, we recommend discontinuing use immediately to ensure your pet's safety and comfort.
We also want to clarify that we are a US-based company. Our chews are manufactured in the USA under strict quality control standards. However, our collars are made in China, adhering to stringent hygiene and quality standards. We work closely with our production partners to ensure each product meets our high expectations for safety, durability, and effectiveness.
We are committed to resolving this issue for you. Please contact us directly at [email protected] so we can discuss further solutions or a possible refund. Your satisfaction is our priority, and we want to make this right.
Thank you for bringing this to our attention, and we hope to have the opportunity to earn your trust again in the future.
Kind regards,
Amanda
MS
Megan S.
This stuff does NOT repel ticks
This stuff does NOT repel ticks. I have had this collar on my 2 dogs for one month and have pulled 6 ticks off them this past week!! I contacted the company to see if they would go good on the fact that their product sucks and I spent $$$ on them. They would not refund or compensate in any way. They said it was after my 30 day period and in the same Email, that I need to give it a longer try. Package delivered may 4th. Did not put on dogs right away. Contacted company June 13.
Response from FurLife™Jun 14, 2024
Hello Mega,
thank you for your feedback, and we're truly sorry to hear about your experience. We understand your frustration and want to address your concerns.
We are disappointed to learn that the collar did not meet your expectations. We recommend giving the collar a bit more time to work as sometimes the full protective effects can take longer to become apparent.
However, we also understand that every pet is different, and we want to ensure your satisfaction. Please contact us directly at [email protected] to discuss your situation further and find a suitable solution or possible refund.
We appreciate your patience and understanding and hope to resolve this issue to your satisfaction. Thank you for giving us the opportunity to make things right.
Kind regards
Amanda
CF
Ciaravino F.
Very misled by the marketing of this…
Very misled by the marketing of this product and how effective it is in protecting against ticks. Live up in the northeast and put new collars on our three dogs about 60 days ago. We don’t live in a heavy wooded area but the pups have a good amount of grass area to run and play. Visit to the groomer last week exposed up to 14 ticks among the 3 dogs. One had 8 ticks!! Never had this issue with my previous flea and tick collar. Will not do this again. To make matters worse they only give a 30 days refund and their sales discounts talk you into getting more than one and stocking up. So I have 3 used collars I can’t return and 3 new ones as well because I am in beyond 30 days. Two thumbs down!
Response from FurLife™Jun 12, 2024
Hello,
thank you for sharing your experience with our flea and tick collars. We're genuinely sorry to hear about the difficulties you've encountered. We understand how distressing it must be to find ticks on your dogs, especially when you've taken precautions to protect them.
Our collars are designed to offer reliable protection, but we recognize that no product is entirely foolproof, particularly in areas with high tick populations. It's concerning to hear that our collars didn't meet your expectations, and we're committed to addressing this issue.
Regarding our refund policy, we apologize for any inconvenience caused by the 30-day limit. We want to make this right for you. Please contact us directly at [email protected], and we will work with you to find a suitable solution, which may include a refund for your purchase.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the opportunity to address your concerns. We look forward to resolving this issue and ensuring your satisfaction.
Thank you for your patience and understanding.
Kind regards,
Amanda
DW
David W.
I ordered your product with great…
I ordered your product with great anticipation when I got it after 3 weeks I noticed it was not working very well, I actually found ticks that were newly attached just beneath the collar even after 3 weeks. I wrote customer service about the process for a refund and they sent me back some suggestions on how to use the product. Soon the time had lapsed for a refund the 30 days even though I contacted them again I'm totally dissatisfied with the product and customer service.
Response from FurLife™Jun 12, 2024
Hello David,
Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience with our product and customer service. We understand your frustration, especially given the circumstances you've described.
Our goal is to provide effective protection for your pets, and it's clear that we fell short in this instance. Finding ticks beneath the collar after three weeks is concerning, and we sincerely apologize for any distress this has caused you and your pet.
Regarding your request for a refund, we apologize for any confusion or inconvenience you experienced with our customer service team. We strive to provide clear and helpful guidance, and we regret that we did not meet your expectations.
Please contact us directly at [email protected] so we can address this issue promptly. We are committed to finding a suitable solution for you, which may include a refund, despite the lapse in the refund period.
Thank you for bringing this to our attention. Your feedback is invaluable, and we are dedicated to improving both our products and our customer service. We hope to resolve this matter to your satisfaction.
Thank you for your patience and understanding.
Kind regards,
Amanda
