FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered an item on the 7th of July 2024 and paid extra for fast shipping it’s currently the 21st and still yet to receive it
Response from FurLife™Jun 22, 2024
Hello Tony,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay in the delivery of your order. We understand how frustrating this situation must be, especially after paying extra for fast shipping.
I just checked your order, and I'm pleased to inform you that it is currently on the way and is scheduled to be delivered by the middle of next week. We appreciate your patience and understanding as we work to get your order to you as quickly as possible.
If you have any further questions or need additional assistance, please do not hesitate to contact us. Thank you for your continued support and patience.
Kind regards
Marc
LE
L. E.
Stay away!
I would not recommend this collar. It never worked as promised!
In fact there were several bugs RIGHT UNDER the collar that was supposed to be protecting my dogs!
Don't waste your money!
Response from FurLife™Jun 21, 2024
Hello,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience with our collar.
We're very concerned to hear about the presence of bugs under the collar, as this is certainly not the level of protection we aim to provide. We take product quality and effectiveness very seriously, and your report is something we will investigate immediately.
To address your concern directly, could you please contact us at [email protected] and provide your order number? Unfortunately, we're unable to locate an order under your name, and having this information will help us better understand and resolve the issue you experienced.
Your satisfaction is our top priority, and we would like the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Amanda
DJ
Diana J.
Do not buy
They do not help with fleas or ticks. I got rid of any signs of fleas and put the collars on and they did not work. My dogs also still come in from outside with tics on them. I asked for a refund because they don’t work and they want to try everything else under the sun. On the sight it says try risk free apparently not!!
Response from FurLife™Jun 21, 2024
Hello Diana,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience with our collar.
We're very concerned to hear about the presence of bugs under the collar, as this is certainly not the level of protection we aim to provide. We take product quality and effectiveness very seriously, and your report is something we will investigate immediately.
To address your concern directly, could you please contact us at [email protected]?
Your satisfaction is our top priority, and we would like the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Marc
CG
Claude G.
How come you don't ship to Mexico
How come you don't ship to Mexico, I would like to buy a few collars for my Mexican friends
Response from FurLife™Jun 21, 2024
Hello Claude,
Thank you for your interest in our collars and for wanting to share them with your friends in Mexico.
While we currently don't have standard shipping options to Mexico, we can certainly arrange a custom shipment for you. Please contact us at [email protected], and we'll be happy to assist you with placing your order and ensuring it reaches your friends in Mexico.
We appreciate your support and look forward to helping you!
Best regards,
Amanda
TS
Tim S.
This is a follow up to my last review
This is a follow up to my last review. After I posted my review on Furlife Tick Collar I was contacted by them. They said if i take down the original post they would refund my money. I have attached the email for proof. I only wonder how many other times they have done this…. so sad.
Re: Tick Collar
Hi Tim,
we are sorry our product not met your expectations.
We would like to offer you a full refund. This gesture is contingent upon the removal of your review on Trustpilot, as we hope to resolve this matter to your satisfaction.
Please feel free to reach out to us with any additional questions or concerns, and we will do our best to help you.
Kind regards
Marc from FurLife Customer Care
Response from FurLife™Jun 21, 2024
Hello Tim,
Thank you for sharing your follow-up review and for bringing this to our attention. We appreciate the opportunity to address your concerns.
Firstly, we would like to clarify that we already send you a link to our money-back guarantee on April 18th. Unfortunately, we did not receive a reply from you after that communication. This lack of response is the reason we offered a refund now, even though your money-back guarantee had expired in the meantime.
We are genuinely sorry if our product did not meet your expectations. Our intention is always to ensure our customers are satisfied with their purchases. We regret that we didn't have the opportunity to process your refund according to our money-back guarantee on April 18, without the need for a negative review a few weeks later.
Customer satisfaction is our top priority, and we strive to resolve any issues promptly and fairly. We hope you can understand our perspective and perhaps consider giving us another chance in the future. If there is anything further we can do to assist you, please do not hesitate to contact us directly.
Thank you for your feedback, and we look forward to serving you better in the future.
Kind regards,
Amanda
LA
Larry
Slow shipping from China
Slow shipping from China, complete waste of money, lots of spam emails after buying.
Response from FurLife™Jun 20, 2024
Hello Larry,
thank you for your feedback, and we're sorry to hear about your dissatisfaction with the shipping time and email frequency. We understand how frustrating this can be.
Regarding the shipping delay, we assure you that we are constantly working to improve our delivery times. Please contact us at [email protected], and we will promptly check the status of your shipment and provide you with an update.
As for the emails, we apologize for any inconvenience caused. If you contact us at the email above, we will ensure that you are removed from our newsletter list immediately.
Additionally, we offer a 30-day money-back guarantee if you are not satisfied with the product. Please reach out to us so we can assist you with the return process and ensure your concerns are addressed.
Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.
Kind regards,
Amanda
BE
Beranies
Doesn't work
No, used it for my puppy for may and half of June of 2024.
I found a flea on her.
Not purchasing this product anymore
Response from FurLife™Jun 20, 2024
Hello Beranies,
thank you for your feedback. We're sorry to hear about your experience with our product.
Our collar is designed to repel pests rather than kill them on contact. This means that it's possible for ticks and fleas to be present on your pet, but our collar will prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. While our anti-flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed.
Please contact us at [email protected] for more information about our guarantee and a refund. We are committed to your satisfaction and would like to assist you further.
Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.
Kind regards,
Amanda
CH
Christy H.
Avoid this company!!!
None of the collars helped any of my 7 animals wearing them. And trying to return them for a refund has been a nightmare. They give you nothing but the run-around via generic emails, and no one ever answers the phone number listed on their website.
Response from FurLife™Jun 20, 2024
Hello Christy,
thank you for sharing your feedback, and we apologize for the issues you've encountered with our product and customer service.
We are truly sorry to hear that our collars did not help your pets and that you had difficulty reaching us for a return. This is not the experience we aim to provide. We understand how frustrating this must have been.
Please contact us directly at [email protected], and we will ensure that your refund process is handled promptly and efficiently. We are committed to resolving this issue and providing you with a full refund.
We appreciate your patience and hope to restore your trust in our company. Thank you for bringing this to our attention.
Kind regards,
Marc
