FurLife™Reviews of getfurlife.com

Response from FurLife™Jul 23, 2024

Hello, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how frustrating it can be when a product doesn't meet your expectations. Our goal is to ensure the health and comfort of your pets, and we take issues like this very seriously. There can be various reasons why the collars might not be effective for your dogs, such as incorrect sizing, improper usage, or unique sensitivities. Please contact us directly at [email protected] , so we can help you out and find the reason it’s not working. We are committed to resolving this issue and ensuring you and your dogs are satisfied. Thank you for bringing this to our attention. We look forward to assisting you further. Kind regards Marc

Response from FurLife™Jul 16, 2024

Hello Christian, Thank you for your feedback, and we're sorry to hear about your experience. We understand your frustration, especially after switching from another product. Our collars are designed to provide protection against both fleas and ticks, but individual cases can vary, and it seems that our product did not meet your expectations for tick prevention. Regarding the rash and changes in your German Shepherd's bark, this is certainly concerning. Our collars are made with 100% natural ingredients and undergo stringent quality checks to ensure safety. However, pets can have unique sensitivities. We recommend removing the collar immediately and consulting your veterinarian to ensure your dog's health and well-being. Thank you for taking the time to share your experience. If you have any further questions or need additional support, please contact us directly at [email protected]. We hope you will consider giving us another chance in the future. Kind regards Marc

Response from FurLife™Jul 15, 2024

Hello Terry, Thank you for your feedback, and we're genuinely sorry to hear about your dissatisfaction with our product. Our collars are designed as a preventive measure to help protect against fleas and ticks, rather than a solution for dogs that are already infested. If your pets already had fleas, additional treatment methods, like those provided by your vet, would be necessary to fully address the issue. We apologize if there was any confusion regarding our return policy. While we do have a 30-day return window, our aim is to ensure customer satisfaction and we strive to assist our customers beyond this period whenever possible. We regret that your initial contact with us did not resolve your concerns. We would appreciate the opportunity to make this right for you. Please contact us directly at [email protected] so we can work towards a solution. Your feedback is invaluable in helping us improve our products and services. Thank you for bringing this to our attention, and we hope to earn your trust back in the future. Kind regards Marc

Response from FurLife™Sep 29, 2024

Dear David, Thank you for your feedback, and we're sorry to hear that our response has left a negative impression. I want to assure you that all our replies are crafted personally and thoughtfully within 10-15 minutes by me, not by an automated bot. Your trust is very important to us, and we genuinely hope you'll reconsider your decision based on this clarification. If you have any other questions or concerns, please don’t hesitate to reach out. Thank you for bringing this to our attention. Kind regards Marc

Response from FurLife™Jul 13, 2024

Hello Rachel, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We take all customer concerns very seriously and are committed to resolving this issue for you. We apologize for the inconvenience caused by the delay in your order. We are sorry the first delivery failed, as we communicated via email. There is a free redelivery on the way to you. You should receive it soon! Regarding the response time from our support team, I can see that we reply swiftly to your email. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us directly. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc

Response from FurLife™Jul 13, 2024

Hello Heather, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our collars are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. Regarding your concerns about communication and returns, unfortunately, I cannot find an email from you in our system. Could you please send me a message at [email protected] so I can check it for you? We are committed to addressing any issues and ensuring your satisfaction. We apologize for any inconvenience you have experienced and appreciate your patience. Please reach out to us directly so we can resolve this matter promptly. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc

Response from FurLife™Jul 13, 2024

Hello Regina, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. We understand your concerns about the tracking information, and I assure you that your package is on the way to you. I have also sent you an email with your USPS tracking link for your convenience. We never filter or remove genuine customer reviews and comments. Our goal is to provide a platform for honest feedback, which helps us improve our products and services. Regarding the tracking details, we encourage you to check the status directly on the USPS website for the most accurate information. We apologize for any confusion caused by previous tracking updates. We value your business and are committed to ensuring you receive your order. If there is anything more we can do to assist you, please do not hesitate to contact us directly. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc

Response from FurLife™Jul 10, 2024

Hello Tami, Thank you for sharing your experience, and we are very sorry to hear that your dogs became sick. It seems your dogs were sensitive to one of the essential oils in the collar, which can happen in rare cases. We take such concerns seriously and understand how distressing this must have been for you and your pets. Please contact us at [email protected] so we can discuss this further and address your concerns. We are committed to ensuring your satisfaction and can provide more information about our money-back guarantee. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction. Kind regards Marc