FurLife™Reviews of getfurlife.com

Response from FurLife™Aug 3, 2024

Hello Luis, Thank you for taking the time to share your experience with our collars. We apologize for the inconvenience you've encountered and appreciate the opportunity to address this issue. The strong scent you noticed initially is due to the natural ingredients used in our collars, designed to be effective in repelling pests. However, the scent fading within just two days and the collar becoming ineffective is not typical and should not happen. We are committed to ensuring our customers receive high-quality products. Please contact us at [email protected] so we can arrange a free resend for you. We want to make sure you receive a product that meets your expectations and provides the protection your pet needs. Thank you for bringing this to our attention, and we look forward to resolving this for you. Kind regards Emily

Response from FurLife™Aug 3, 2024

Hello Deborah, Thank you for sharing your feedback with us. We are truly sorry to hear about your negative experience with our 12-month pendant and our return process. First and foremost, we apologize for the confusion regarding the return policy. Our intention is always to make the return process as smooth as possible for our customers. It appears there was a misunderstanding, and we regret any frustration this caused you. Regarding the partial refund offers, these were made to avoid the inconvenience and cost of returning the product for you. We would like to clarify that your guarantee does not expire once you submit a guarantee claim. If you had declined the 80% offer, a full refund would still have been possible. We are committed to addressing any issues our customers face and ensuring satisfaction with our products. Please reach out to us directly at [email protected] so we can resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. Kind regards Marc

Response from FurLife™Aug 3, 2024

Hello, Thank you for sharing your experience with our collar. We apologize for any frustration and disappointment this has caused you. We understand your concern regarding the effectiveness of the collar. It's important to note that our collars are designed as preventive measures and are not intended to treat an existing flea infestation. If your dog already had fleas prior to using the collar, the collar alone may not be sufficient to eliminate them. For best results, we recommend using our collar in conjunction with a treatment plan to address the existing fleas, and then continuing to use the collar to prevent future infestations. Please reach out to us at [email protected] so we can provide further assistance and help you find a solution that ensures your dog remains flea-free. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns. Kind regards Marc

Response from FurLife™Aug 3, 2024

Hello Cathryn, Thank you for sharing your feedback, and we are truly sorry to hear about your dog's reaction to our collar. If your dog is allergic or sensitive to essential oils, this could be the cause of her discomfort and the bald spot. In such cases, we recommend discontinuing use of the collar immediately. We apologize for any confusion regarding the 30-day guarantee. If you are within this period, you are entitled to a refund. Please contact us at [email protected] so we can promptly process your refund. Thank you for bringing this to our attention. We hope to resolve this issue to your satisfaction and find a solution that works best for your dog. Kind regards Marc

Response from FurLife™Aug 3, 2024

Hello Marion, Thank you for sharing your feedback. We are sorry to hear that our flea collar has not met your expectations and that your dog is still experiencing issues with fleas. Our collars are designed as a preventive measure and may not be effective if there is already an existing flea infestation. We recommend using the collar in conjunction with a treatment plan to address the current fleas and then continuing to use the collar to prevent future infestations. Regarding the origin of our products, we want to clarify that while we are indeed a US-based company, our collars are manufactured in China. However, they are produced under stringent quality and safety standards to ensure they meet our high expectations and those of our customers. We value your feedback and would like to make this right for you. Please contact us at [email protected] so we can assist you further and discuss possible solutions. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this issue to your satisfaction. Kind regards Marc

Response from FurLife™Jul 28, 2024

Hello, Thank you for reaching out and sharing your experience. We're truly sorry to hear about the delay and the frustration it has caused you. We want to assure you that we are a legitimate US-based company committed to providing quality products and excellent customer service. The delay you've experienced is certainly not up to our standards: Please contact us under our email [email protected] with your order number so we can investigate the status of your order! Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards Marc

Response from FurLife™Jul 23, 2024

Hello Dianne, Thank you for sharing your experience, and we're truly sorry to hear about your Chihuahua's reaction and the ongoing flea issue. Your pet’s health and safety are our top priorities. To assist you with a refund for both collars, including the unopened cat collar, please contact us directly [email protected]. We will ensure that your refund is processed promptly and that your concerns are addressed. Thank you for bringing this to our attention. We look forward to resolving this matter swiftly and ensuring your satisfaction. Kind regards Marc

Response from FurLife™Jul 23, 2024

Hello Wendy, Thank you for your feedback, and we're sorry to hear about your experience. We want to ensure your satisfaction and address your concerns promptly. We apologize for any inconvenience caused. Please contact us directly at [email protected] so we can help you out and find the reason it’s not working and investigate the additional charge on your bank statement. Thank you for bringing this to our attention. We look forward to resolving this matter swiftly for you and your furbabies. Kind regards Marc