FurLife™Reviews of getfurlife.com

Response from FurLife™Jul 6, 2026

Thank you for taking the time to share your experience. We are truly sorry to hear about what happened to your dog, and we hope he is recovering well. We understand how upsetting this must have been. The safety and well-being of pets is our highest priority, and we take reports like this extremely seriously. Our ingredients are generally considered safe for dogs when used as directed, but we recognize that individual sensitivities or unexpected reactions can occur. If any signs of irritation or discomfort develop, we always recommend discontinuing use immediately and consulting a veterinarian, as you did. We would like the opportunity to investigate your case further, including the collar attachment and the circumstances surrounding the incident. Please contact our support team at [email protected] with your order details and any photos or veterinary documentation you are willing to share. This will help our team thoroughly review the situation and determine what may have happened. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to look into this for you directly.

Response from FurLife™Jul 3, 2026

Thank you for taking the time to share your feedback. We're truly sorry to hear that you were disappointed with both our product and your experience with our customer support. We understand how frustrating it can be when a product doesn't meet your expectations. Our goal is always to provide high-quality products and responsive customer service, so we're sorry to hear that you felt let down. We would also like to clarify that our products are covered by a 90-day money-back guarantee, provided the request is submitted within 90 days of receiving your order. We apologize if there was any misunderstanding regarding our policy or if our communication did not reflect the level of service we strive to provide. We'd appreciate the opportunity to review your case again. Please contact us at [email protected], and our team will be happy to take another look and work with you to find a suitable solution. Thank you again for your feedback. Comments like yours help us improve, and we hope to have the opportunity to restore your confidence in Furlife.

Response from FurLife™Jul 1, 2026

Thank you for taking the time to share your experience. We're very sorry to hear that our products did not meet your expectations, and we appreciate the opportunity to address your concerns. We understand how disappointing it must have been to feel that the collars, ultrasonic tags, and bracelets did not provide the protection you were hoping for. While many customers have positive experiences with our products, effectiveness can vary depending on factors such as the environment, parasite exposure, and individual circumstances. We're also sorry to hear about the sizing difficulties you encountered with your larger dogs. We understand your frustration, and your feedback is valuable as we continue to evaluate our product range and sizing options. Regarding the ultrasonic tags, they are designed to emit ultrasonic frequencies intended to deter pests, but sensitivity to these frequencies can vary between people and pets. We appreciate you sharing your experience, as this helps us continue improving our products. With respect to our return policy, we understand your disappointment. Our return guidelines are intended to be applied consistently, but we're sorry that the outcome left you feeling unsupported. We would appreciate the opportunity to review your case once more. Please contact our support team at [email protected] with your order details, and we'll be happy to take another look at your concerns and see what options may be available. Thank you again for your feedback. We value every customer's experience and are committed to continually improving both our products and our service.

Response from FurLife™Jun 29, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that our Flea & Tick Defense Chews did not meet your expectations. We understand your concerns regarding your review. We value honest customer feedback, whether positive or negative, and we do not intentionally suppress reviews. We apologize if your review did not appear on our website, and we understand how frustrating that experience must have been. We'd be happy to look into what happened. It's also worth noting that our chews typically require consistent use as directed and, depending on your pet's environment and exposure to fleas and ticks, results can vary. While many customers have positive experiences, we recognize that no product works the same for every pet. We'd appreciate the opportunity to investigate both your review and your experience with the product. Please contact us at [email protected] with your order details so our team can review your case and assist you further. Thank you again for your feedback. It helps us improve both our products and the experience we provide to our customers.

Response from FurLife™Jun 29, 2026

Thank you for sharing your experience. We're sorry to hear that you found a tick on your dog despite using our flea and tick pendant. While our pendant is designed to help repel fleas and ticks, no preventative product can guarantee that a pet will never come into contact with a tick, especially in areas where ticks are common. We understand how concerning this can be, and we appreciate you bringing it to our attention. We'd like the opportunity to learn more about your experience and help determine the best course of action. Please contact our support team at [email protected] with your order details and any additional information about your dog's environment and activity level so we can look into this further. Your pet's health and your satisfaction are very important to us, and we appreciate your feedback as it helps us continue improving our products and support.

Response from FurLife™Jun 27, 2026

Thank you for sharing your feedback. We're sorry to hear that the collar didn't perform as you had hoped. We understand how discouraging it is to find a tick on your dog after using the collar for several weeks, especially when you initially had a positive impression of the product. We'd like the opportunity to learn more about your experience and see if there are any factors that may have affected the results. Please reach out to us at [email protected], and our support team will be happy to review your case and work with you to find a solution. We appreciate you taking the time to share your experience, and we hope to have the chance to assist you further.

Response from FurLife™Jun 27, 2026

Thank you for taking the time to share your experience. We're sorry to hear that our collar did not meet your expectations and that you were frustrated with the support and refund process. Flea activity can vary depending on the environment, climate, and the severity of an existing infestation, and in some cases additional environmental treatment may be necessary. However, we understand how disappointing it is when you don't see the results you were hoping for. We also apologize if our communication regarding your refund request caused frustration. Our team asks questions about a customer's experience so we can better understand the situation and provide the most appropriate assistance, but we're sorry this process left you feeling unheard. We'd appreciate the opportunity to review your case again. Please contact us at [email protected], and our team will be happy to look into your situation and work toward a resolution. Thank you for your feedback. It helps us improve both our products and our customer experience.

Response from FurLife™Jun 27, 2026

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to still be waiting for your order while your dogs are uncomfortable. We sincerely apologize for the delay and any confusion regarding the priority shipping option. We understand your expectations when selecting expedited shipping, and we're sorry that your experience did not reflect the level of service we aim to provide. While shipping delays and lost packages can occasionally occur, we appreciate you bringing your concerns to our attention so we can continue improving both our shipping process and the way we communicate delivery options. We'd like the opportunity to review your order and work toward a resolution. Please contact our support team at [email protected], and we'll investigate your case further and do everything we can to assist you. Thank you again for your feedback. We appreciate the opportunity to make things right.