Rachael C.
Disgusted!
Disgusted! I bought this for my 4 dogs. The collar worked for about 2wks then stopped. It also gave one of my dogs a neurological reaction and I thought she had a stroke. I was so upset. I’ve tried calling but you just get an automated response saying they can’t answer and no way to leave a message. I’ve submitted for the money back guarantee and they refuse to give the money back. I submitted it within the appropriate timeframe and they never responded and are now saying that it’s outside the guarantee window. I have all the emails showing the when I reached out to them and how they just give BS responses and refuse to refund the money. Do not buy from the company!!!
Response from FurLife™Sep 18, 2024
Hello Rachael, Thank you for sharing your experience, and we’re truly sorry to hear about the distressing situation with your dog and the issues you encountered with our customer service. Your pets' health and well-being are our top priorities, and we take these matters very seriously. Rare, individual sensitivities can occur, and we always recommend discontinuing use and consulting a vet if any adverse reactions arise. Regarding your attempts to reach us and the difficulties with the refund process, we deeply apologize for the lack of timely communication. It’s clear that we did not meet your expectations, and we understand your frustration. Please contact us directly at [email protected] so we can assist you in issuing the refund you are entitled to. We are committed to making this right and ensuring that future customers do not face similar issues. Thank you for bringing this to our attention, and again, we are very sorry for the trouble you’ve experienced. Kind regards Amy