FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The collars were ordered a long time ago. My wife had cancer and they got put away. After my wife passed awayI I found them and put the on both dogs. A week later I found a tick on one dogs snout. Removed it. Then a week later I found a tick on the other dogs eyebrow. Wasted money
Response from FurLife™Oct 21, 2024
Hello Thomas,
Thank you for sharing your experience, and we are deeply sorry for your loss. We understand that this is a difficult time, and we appreciate you taking the time to let us know about the issues with the collars.
Regarding the performance of the collars, the full protective effect typically begins within a few days and can take up to three weeks to reach its maximum effectiveness. The time can vary based on factors such as your dogs' fur length and how snugly the collar fits against their fur. To ensure the best results, it’s important that the collar is worn continuously and fits properly.
We apologize that this wasn’t clearer when you initially used the collars.
Thank you again for reaching out to us during this time, and we hope we can provide a better experience moving forward.
Kind regards
Marc
CH
Cherry
DO NOT BUY THIS PRODUCT
DO NOT BUY THIS PRODUCT! It DOES NOT WORK, is OVERPRICED (6x higher than local brands), and ships directly from CHINA. I bought the flea collar for my cat, and it DID NOT REPEL FLEAS AT ALL. It took 10 emails back and forth with customer service to get my "MONEY BACK GUARANTEE" refund, and they REFUSED to refund the shipping costs. FURLIFE IS A SCAM—completely WORTHLESS, and a TOTAL WASTE OF TIME AND MONEY! 😡👎👎👎👎
Response from FurLife™Oct 23, 2024
Hello Cherry,
Thank you for sharing your feedback, and we're sorry to hear about your frustrating experience. We take all customer concerns seriously.
While our flea collars are manufactured in China, we maintain strict quality control and hygiene standards with our production partners to ensure the safety and effectiveness of our products. We understand how important it is for pet products to meet high standards, and we apologize if the collar did not perform as expected in your case.
Regarding pricing, our goal is to offer a high-quality product with natural ingredients that are safe for your pet. While our price may be higher than some other options, we believe in the value of using carefully selected ingredients and production methods.
We sincerely apologize for any difficulties you encountered with the refund process. Our intention is to make the "money-back guarantee" as smooth as possible, and we regret that this took longer than it should have. While shipping costs are typically non-refundable, we will take your feedback on board as we work to improve our customer service policies.
Please know that your satisfaction is important to us, and we would like to resolve any remaining concerns. Feel free to reach out directly if there’s anything more we can do to assist you.
Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future.
Kind regards
Marc
GC
Googley C.
Flea collars no good on cat's
Flea collars no good on cat's, big buckle and thick, cat's were miserable as far as necks, sleeping etc... went in garage after sniping off with wire cutters. Excepting waste of money. Didn't want to waste any time for return or anything after reading what other people experienced.
Response from FurLife™Sep 24, 2024
Hello Googley,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience with our flea collars. It’s disheartening to know that the collar’s design caused discomfort for your cats. We understand how important it is for your pets to feel comfortable, and we're disappointed that our product did not meet your expectations.
Our collars are designed to be effective and durable, but we recognize that some cats may be more sensitive to the size and fit. We appreciate you bringing this to our attention, and we'll be reviewing the design with your feedback in mind to see how we can improve the experience for cats in the future.
Your satisfaction and your cats' well-being are important to us, and we truly value your feedback. We hope to have the opportunity to provide you with a better experience in the future.
Kind regards
Marc
DL
Dorreen L.
Money grubbing scammers
I Started looking into the product,
And checked out some of their good reviews, I put it on hold and went about my daily business, I got a message stating I could get an extra fifteen percent off, so I ordered one caller for my dog.
Next thing I knew Sixty some dollars was taken out of my bank account,!! I ended up with two collars, the big boxy looking thing that you put on the collar and the actual collar itself, I did NOT want both! But I figured oh well now I have enough for 2 years,?
Then a friend of mine.
Wanted me to order 2 collars for his cats. So I proceeded to do so, I ordered two pink collars and they gave me a discount on that,"big joke", After the order I check my bank account and eighty four dollars!! was taken from my bank account!! Eighty four dollars!! for 2 cat collars!! They are rip-offs and scams do not buy this product!!.There are a lot cheaper product out there, I will never purchase off these people again,
I want a FULL $84 Reimbursement.
I will be sending back these 2 collars. And the callers don't even work on fleas or ticks, only Mosquitoes because of the citronella and they're very very strongly Scented with the citronella that you can't even breathe.You have to leave it Sitting out for 3 days to a week, in order to even go near it!! Very unhappy with the product and the services. I want my money back. I'm not paying $40 for a cat collar.!! And yes it takes a month to get to you.
Response from FurLife™Sep 24, 2024
Hello Dorreen,
Thank you for sharing your experience with us, and we're truly sorry to hear about the frustration you've faced with your order. We sincerely appreciate your feedback, as it helps us improve both our products and services.
It sounds like there was some confusion during the ordering process, and we deeply apologize for any misunderstanding regarding the items added to your cart and the final charges. The price displayed on our website is in USD and not CAD. Our goal is to ensure that all customers receive exactly what they need, and we’re disappointed to hear that you ended up with more than you intended.
Regarding the collars, we acknowledge that some pets can be more sensitive to the natural citronella scent used in our collars. As mentioned, allowing them to air out for a few days can help reduce the intensity of the smell. However, we understand that this may still be an inconvenience, and we regret that the product did not meet your expectations in terms of flea and tick prevention.
We want to ensure your complete satisfaction, and we’re sorry for the delay in shipping. We are always working to improve our delivery times and provide accurate product information upfront.
If you have any further concerns or questions, please don’t hesitate to reach out. We value your feedback and hope to provide a better experience in the future. Thank you again for bringing this to our attention.
Kind regards
Amanda
HW
Holly W.
ZERO
ZERO! After many emails requesting my "money back guarantee" I was first met with canned AI responses with no resolve. Then an offer of 60% refund without returning the ineffective collar for my "convenience." I said NO. Then a second offer with 80% refund w/o returning the collar. I said NO. Then 100% of my cost of the collar but did NOT include cost of shipping that I paid for upon purchase. Customer service and product are a ridiculous waste of time and money. They suck!
Response from FurLife™Sep 24, 2024
Hello Holly,
Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you’ve had with our customer service and product. This is certainly not the level of service we aim to provide, and we understand your dissatisfaction.
We are sorry to hear that the refund process did not meet your expectations, particularly in regard to the shipping costs. While we try to offer flexible resolutions by allowing customers to keep the product without the hassle of returning it, we completely understand that this did not address your concerns.
Please reach out to us directly under [email protected] if you are not satisfied and we will try to make it right! We truly regret any inconvenience caused and appreciate your patience throughout this process.
Thank you again for bringing this to our attention. We are committed to improving our service and hope to have the opportunity to restore your confidence in us.
Kind regards
Marc
FR
Fred R.
Review FURLIFE Flea Collars, Dogs and Cats-Scam
I purchased t collars for my dog's and cats, and applied them upon receipt. These collars, after 8 weeks, DO NOT clear up nor reduce the flesh either on my cats or dogs. It is a scam. As per their 90 days satisfaction guaranty, after numerous emails I get the same reply, " you haven't provided sufficient time for the collars to work. In some cases it may be 4 to 5 weeks." N apparently I have not waited long enough to complain, like 90 days, perhaps? Save your money, like $29.00 each, and skip this scam!
Response from FurLife™Sep 24, 2024
Hello Fred,
Thank you for sharing your experience, and we’re truly sorry to hear that the collars have not met your expectations so far. We completely understand your frustration and regret any inconvenience caused by the delay in seeing results.
Our collars are designed to start working within 1 to 3 weeks. We apologize if this timeline was not clearly communicated and for any frustration caused by the responses you received from our team.
We want to make things right and honor our satisfaction guarantee. Please reach out to us directly at [email protected] so we can assist you in processing a full refund if you still do not see the desired results.
Your satisfaction and your pets' well-being are our top priorities, and we appreciate your patience. Thank you for bringing this to our attention, and we hope to provide a better experience going forward.
Kind regards
Marc
AM
Amanda
Flea NIGHTMARE
Sadly this product is absolute trash and the company knows it which is why their return policy is so strict. You'd better apply for return the exact right way within your 30 days or you won't receive a dime.
They do not care at ALL about customer satisfaction. I blew over $200 on these for our pets only for my home to descend into a flea nightmare. I almost had to check into a hotel. There were live fleas partying right under them and my dog lost half her fur. My cat looked sick. NEVER again...& yes, my dogs etc were flea free when it was applied. I mistook my purchase date and did not request return in time & even when I did I was given the run around trying to verify I had used the product correctly.
Response from FurLife™Sep 24, 2024
Hello Amanda,
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you faced. We take customer feedback very seriously, and it's disheartening to hear that you had such a negative experience with both our product and customer service.
First, regarding the effectiveness of the product, we deeply regret that it did not meet your expectations or provide the flea protection needed for your pets. Ensuring the safety and comfort of pets is our top priority, and it’s very concerning to hear about the reactions your dog and cat experienced. Flea infestations can be challenging to control, and while our product is designed to help, we understand that individual results can vary depending on factors like the severity of the infestation and environmental conditions.
As for our return policy, we strive to make it as fair and transparent as possible, but we are sorry to hear about your frustration with the process. While the 30-day return window is standard, we understand that mistakes can happen, and we never intend to cause additional stress to our customers. We apologize if you felt you were given the runaround during your request, as this is not the level of service we aim to provide.
Although your request was made outside of the return window, we would still like to find a way to make this right for you. Please reach out to our customer care team at [email protected] so we can review your case further. We are committed to customer satisfaction and will do our best to provide a satisfactory resolution.
Thank you again for bringing this to our attention, and we hope to have the opportunity to make it right.
Kind regards
Marc
AW
Amy W.
Bought this for my cat and I do not see…
Bought this for my cat and I do not see where it prevents fleas. He is constantly scratching, now I need to purchase a new flea collar. It’s a shame I was really hopeful of this product.
Response from FurLife™Sep 18, 2024
Hello Amy,
thank you for sharing your feedback, and we're sorry to hear that our product didn't meet your expectations in preventing fleas for your cat. We understand how frustrating it can be when a product doesn’t deliver the results you were hoping for, especially when it comes to your pet's comfort and well-being.
As part of our commitment to customer satisfaction, please feel free to reach out to our customer service team for further assistance.
Thank you again for giving our product a try, and we hope to better serve you and your cat in the future.
Kind regards
Marc
