FurLife™Reviews of getfurlife.com

Response from FurLife™Dec 15, 2024

Hello Karen, Thank you for reaching out with your concerns. We understand that the natural oils used in our pendants can emit a stronger fragrance when opened, due to their first interaction with the air, which lead to a stronger scent. To help manage this, you can air out the pendant in a well-ventilated space for around 7 days, we are pleased to extend our 30-day money back guarantee to 40 days for you. This extension ensures that you have ample time to experience the product fully after the intensity of the scent has diminished. Rest assured, this process helps to lessen the initial scent quickly, making the pendant more comfortable for both you and your pet while maintaining its protective properties. Please feel free to contact us if you have any more questions or if there is anything else we can help you with. Kind regards Marc

Response from FurLife™Dec 14, 2024

Hello, Thank you for sharing your experience, and we're truly sorry to hear that our collars did not meet your expectations. Our collars are designed as a preventative measure to help protect against future flea and tick infestations. They are not intended to eliminate existing flea problems. If your dogs already have fleas, we recommend addressing the active infestation first — this can typically be achieved through treatments like flea shampoos, topical solutions, or advice from your veterinarian — before using our collars to help prevent fleas from returning. We understand the frustration of spending money on a product that didn’t work as anticipated, and we want to ensure your satisfaction. Please reach out to us at [email protected] so we can further assist you and discuss your refund request. We truly value your feedback, and we hope to have the opportunity to help keep your pets happy and healthy in the future. Please don’t hesitate to get in touch if you need any further assistance or advice. Kind regards Marc

Response from FurLife™Dec 12, 2024

Hello Tommie, Thank you for your feedback, and we're truly sorry to hear that you're not seeing the results you expected with our collars. Our collars are designed to help repel fleas and ticks effectively, but we understand that every pet’s situation can be different, especially if there’s a high flea infestation in your environment. In such cases, additional flea treatments for your home and yard may be necessary alongside the collars to fully resolve the issue. We also want to make sure the collars are being used as intended for optimal effectiveness. The collar should fit snugly around your dog’s neck, with enough room for two fingers to fit underneath, to ensure the active ingredients are distributed properly. As customer satisfaction is our priority, we’d be happy to help resolve this issue. Please reach out to us directly at [email protected], and we can assist you further, including discussing a potential refund or replacement. We appreciate your feedback and hope to have the opportunity to improve your experience. Kind regards Marc

Response from FurLife™Dec 4, 2024

Hello Ashley, Thank you for sharing your feedback, and we’re sorry to hear that our product didn’t meet your expectations. We’re glad to hear that your dog’s coat looks amazing, but we understand your concern about the itching and presence of fleas after a few weeks of use. Our collars are designed to provide consistent, long-lasting protection, so it’s disappointing to hear they may not be working as intended for your pet. There can be various factors that impact effectiveness, such as exposure to water or specific environmental conditions, and we would like to investigate further to understand why this might be happening. Please contact us at [email protected]. We’re committed to finding a solution and ensuring your pet gets the protection they deserve. We value your feedback and are here to help make things right for you and your furry friend. Kind regards Marc

Response from FurLife™Nov 26, 2024

Hello Sheila, Thank you for sharing your experience, and we’re truly sorry to hear that the collar did not meet your expectations. Your feedback is important to us, and we appreciate the opportunity to address your concerns. Our 30-day money-back guarantee is designed to give customers a risk-free opportunity to try our product and decide if it’s the right fit for their pets before committing long-term. While we stand by the quality and effectiveness of our collars, we understand that results can vary depending on environmental factors and individual pet needs. We regret that the collar stopped working after 2.5 months and that your pet experienced discomfort. This is not the outcome we want for any of our customers. Although our refund policy is tied to the initial trial period, we recognize your frustration and are committed to making this right. Please reach out to us directly at [email protected], and we’ll be happy to explore other solutions to ensure your satisfaction. Your pet’s well-being is our top priority, and we’d love the chance to regain your trust. Thank you again for bringing this to our attention—we are here to help. Kind regards Marc

Response from FurLife™Nov 26, 2024

Hello Debra, Thank you for sharing your experience, and we’re truly sorry to hear about your dog’s reaction to the pendant. While most pets tolerate our products well, we understand that some dogs, like yours, may have sensitivities to certain ingredients. Reactions like this are rare, but we take your feedback very seriously. We’re glad to hear your other dog didn’t have the same issue, which highlights how individual sensitivities can vary from pet to pet. Your dog’s health and comfort are our top priorities, and we are here to make this right for you. Again, we’re sorry that our product didn’t work for one of your pets, and we appreciate your understanding as we strive to create safe and effective products. If you have any other concerns or need additional support, feel free to contact us anytime. Kind regards Marc

Response from FurLife™Nov 19, 2024

Hello Tammy, Thank you for sharing your concerns with us. We deeply regret the frustration and inconvenience you've experienced, and we appreciate the opportunity to address your situation. After reviewing your case, I see that we confirmed on November 9 that you received your re-delivery after the initial package was not delivered. We sincerely apologize for the delay in getting your collars to you and understand how this impacted your experience. Additionally, I see you’re currently in contact with our team regarding the return status of your order. Please rest assured that we are committed to resolving this matter for you as quickly as possible. Regarding the effectiveness of our collars, they are designed to prevent and manage fleas and ticks effectively when used as directed. However, we always recommend addressing any existing flea infestations in your pet's environment before using the collar, as active infestations can diminish the immediate effectiveness of any preventative product. We value your feedback and are here to make this right. Our team will follow up with you directly to ensure your concerns are addressed to your satisfaction. Thank you for your patience and understanding as we work through this together. Kind regards David

Response from FurLife™Nov 14, 2024

Hello Dale, Thank you for sharing your experience, and we're truly sorry to hear that our collar did not meet your expectations for flea control. Our collar is formulated with natural ingredients, including citronella, to help deter fleas, ticks, and other pests. However, we understand that individual results can vary, and some pets may require additional or alternative flea treatments, especially in areas with a high flea population. We recommend pairing the collar with other prevention methods, as some environments may call for a multi-faceted approach for the best results. To ensure your satisfaction, we would be happy to offer a full refund for your purchase. Please feel free to reach out to our customer support team so we can promptly assist you. Thank you again for your feedback. We are committed to providing products that contribute to your pet’s comfort and well-being, and we appreciate the chance to make this right. Kind regards Marc