FurLife™Reviews of getfurlife.com

Response from FurLife™Feb 16, 2025

Hello, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you faced with your order. We understand how frustrating it must have been to wait so long, only to be disappointed with the product quality. The long delay you experienced was due to an unexpected combination of a strike, DHL shipping delays, and customs processing. We sincerely apologize for the inconvenience this caused. The good news is that this issue has been resolved, and our shipping times are now back to normal. Regarding the leaking pendants and the strong scent, we truly regret the discomfort this caused you and your dogs. While our pendants are designed to be effective using natural essential oils, it sounds like the scent was far too strong due to the leakage. This is absolutely not the experience we want for our customers. We would like to make this right for you. Please contact us at [email protected], and we will gladly replace the faulty pendants or provide you with a refund—whichever you prefer. Your feedback is incredibly valuable to us, and we’re already reviewing our packaging process to prevent leaks in the future. Thank you again for bringing this to our attention. We hope we can turn your experience around and have another chance to earn your trust. Kind regards Marc

Response from FurLife™Feb 15, 2025

Hello Lisa, Thank you for sharing your experience with our pendants. We're sorry to hear about your frustration and truly understand how disappointing it is to deal with fleas on your pets. As mentioned in our return policy, our guarantee covers returns within 30 days of purchase. Beyond that period, we are unable to process refunds. Our pendants are designed to act as a deterrent, and while many customers see great results, effectiveness can sometimes vary depending on factors such as your location, the severity of the flea season, and environmental conditions. We never intend to mislead our customers, and we apologize if there was any confusion regarding the product’s purpose as a preventative aid rather than a guaranteed solution. Your feedback is important to us, and we will continue working to improve both our products and customer service. If you have any further concerns or would like assistance with alternative solutions, please reach out to us at [email protected]. Thank you for giving our pendants a try, and we hope to better serve you in the future. Kind regards Marc

Response from FurLife™Feb 15, 2025

Hello Cliff, Thank you for sharing your experience with us. We’re truly sorry to hear that our products didn’t meet your expectations, and we understand how frustrating it is to deal with persistent fleas despite your efforts. To clarify, the 40% offer was simply an option we provided in case you preferred to keep the products at a discounted rate. It was never intended to replace your right to a full refund. If you wish, you can absolutely decline that offer and return the items for a full refund, as per our return policy. We apologize if our communication felt like a run-around—that was never our intention. Our team’s questions were meant to better understand your situation and help identify why the products didn’t perform as expected. We value your feedback and will use it to improve our customer service experience. If you’d like to proceed with a return for a full refund or need any further assistance, please reach out to us directly at [email protected]. Thank you for giving FurLife a try, and we hope we can resolve this matter to your satisfaction. Kind regards Marc

Response from FurLife™Feb 15, 2025

Hello Shawna, Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you faced with our collars. Your health and comfort are extremely important to us, and we understand how frustrating this situation must have been. To clarify, the 60% refund was presented as an option for you to keep the collars without the need for a return. However, if you prefer to return the items, you are absolutely entitled to a full refund as per our return policy. We apologize for any confusion in our communication and regret that the scent caused you discomfort. While some customers find that airing out the collar for a few days helps, we completely understand that your asthma required immediate action, and returning the product was the best choice for you. If you haven't already, please contact us at [email protected] so we can ensure your return and full refund are processed promptly. Thank you for trying FurLife, and we hope we can resolve this matter to your satisfaction. Your feedback helps us improve both our products and customer service. Kind regard Marc

Response from FurLife™Feb 10, 2025

Hello Keely, We're very sorry to hear about your experience and any frustration caused by the delay in receiving your order. Please know that this is not the level of service we aim to provide. We just contacted you with an update on your order, and we are actively working to resolve this for you as quickly as possible. We understand how important it is to receive your order on time, and we sincerely apologize for the delay. Regarding our customer support, we strive to respond to all inquiries as quickly as possible, and we regret if our communication did not meet your expectations. We truly value our customers and want to assure you that we are a legitimate company committed to providing quality products and service. Please check your email for our latest update, and if you need any further assistance, don’t hesitate to reach out. We appreciate your patience and the opportunity to make this right for you. Kind regards Marc

Response from FurLife™Feb 3, 2025

Hello Gilbert, Thank you for sharing your experience with us. We’re truly sorry to hear that you had a reaction and hope you’re feeling better now. Your health and safety are incredibly important to us. Our flea collars are made with natural ingredients, including essential oils like citronella, which some individuals may be more sensitive to. While these ingredients are generally safe for pets and humans, we understand that sensitivities can vary from person to person. To minimize any strong initial scent, we recommend airing out the collar for a few days before use, which can help reduce the intensity of the fragrance. Additionally, ensuring good ventilation in the home may also help if you are sensitive to certain smells. We take your concerns seriously and appreciate you bringing this to our attention. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Your feedback helps us continue improving our products and customer experience. Kind regards Marc

Response from FurLife™Jan 21, 2025

Hello, Thank you for sharing your experience with us. We’re truly sorry to hear that your miniature poodle, Suzi, had a negative reaction while wearing the collar. Your pet’s health and well-being are our top priorities, and we understand how concerning this must have been for you. Our collars use essential oils as active ingredients, which are generally safe and effective for most pets. However, we understand that some dogs, like Suzi, may have sensitivities to these oils. We’re glad to hear that Suzi is feeling better after removing the collar, and we appreciate you monitoring her closely and taking swift action. As a preventive product, our collars are designed to help repel fleas and are most effective when used before a full infestation occurs. If your dog already has fleas, we recommend pairing the collar with a treatment specifically designed to eliminate existing infestations. We also understand your concern about the scent. For sensitive pets, we suggest airing out the collar for 5-7 days before use to allow the scent to lessen. This can help make it more tolerable for pets who are sensitive to strong odors. We are truly sorry that the collar didn’t work as expected for Suzi and that you were disappointed with your experience. If there’s anything more we can do to assist you or if you have any further concerns, please don’t hesitate to reach out to us directly at [email protected]. We’d be happy to help find a solution that works better for you and your pet. Thank you for your feedback, and we hope Suzi continues to feel her best. Kind regards Marc

Response from FurLife™Jan 21, 2025

Hello Ashley, Thank you for sharing your feedback. We’re truly sorry to hear that you’re dissatisfied with your experience and would like to address your concerns. First, we’d like to clarify that our flea collars are designed as a preventive measure, meaning they work best when used to prevent fleas rather than treating an existing flea infestation. If your dog already has fleas, it’s important to first treat the infestation with a dedicated flea treatment, such as a topical solution or oral medication, before using our collar to help prevent future infestations. Regarding our 30-day 100% satisfaction guarantee, we sincerely apologize if there was any confusion. Our policy is designed to ensure customers have sufficient time to use the product and see results. The 25-day timeframe you mentioned is part of our process to assess the collar’s effectiveness since it can take time for preventive measures to show their full potential. However, we are sorry to hear that the refund amount you received did not meet your expectations. We take your concerns seriously, and your feedback will help us improve both our product and service. If you’d like further assistance or have additional questions, please don’t hesitate to reach out to us at [email protected]. Your satisfaction and your pet’s well-being are extremely important to us, and we’d love the chance to make this right. Thank you for giving us the opportunity to address this, and we hope to regain your trust in the future. Kind regards Marc