FurLife™Reviews of getfurlife.com

Response from FurLife™Mar 12, 2025

Hello, We’re very sorry for the delay with your order and understand how frustrating this must have been. After checking our records, we can confirm that your order was stuck in transit, and as a result, we issued a full refund on March 9. We never want our customers to be left without a resolution, and we sincerely apologize for any inconvenience this may have caused. If you have any further questions or need assistance, please feel free to reach out to us at [email protected]. We appreciate your patience and hope to serve you better in the future! Kind regards Marc

Response from FurLife™Mar 12, 2025

We’re very sorry for the issues with your order and the lack of response you've experienced. This is absolutely not the experience we want for our customers. It looks like there was an issue with your shipment, and we want to make things right for you. Please send us your email and order number at [email protected], and we will process your refund as soon as possible. We truly appreciate your patience and the opportunity to resolve this for you! Kind regards Marc

Response from FurLife™Mar 12, 2025

Hello Deana, We’re truly sorry to hear about your dog’s diagnosis and understand how upsetting this situation must be. Your pet’s health is incredibly important to us, and we never want any pet parent to feel let down by our product. Our charm is designed to be a natural preventative aid, but no flea and tick solution—natural or chemical—is 100% foolproof. Factors like exposure levels, environment, and an individual pet’s biology can all play a role in effectiveness. We always recommend using our charm as part of a comprehensive flea and tick prevention plan, especially in high-risk areas. Regarding our 30-day money-back guarantee, this policy is in place so customers can assess whether the product is a good fit early on. We do our best to be transparent about this timeframe, but we understand your frustration and appreciate your feedback. If there’s anything further we can do to assist you, please reach out to us at [email protected]. We truly care about our customers and their pets, and we’re here to help in any way we can. Kind regards Marc

Response from FurLife™Mar 5, 2025

Hello Sue, We’re sorry to hear about your experience, but we’re unable to find an order under your name in our system. Please know that we do not issue fake tracking numbers—every order placed with us is assigned a legitimate tracking number that can be verified through the carrier. If you placed an order with us, we’d love the opportunity to resolve this issue for you. Please reach out to our support team at [email protected] with your order details, and we will look into this immediately. Additionally, we do offer a 30-day money-back guarantee, which begins once you receive the product. If you need assistance with a return or refund, our team is happy to help. We hope to hear from you soon so we can make this right. Kind regards Marc

Response from FurLife™Mar 5, 2025

Hello Marie, We’re sorry to hear that you haven’t seen the results you were expecting with our flea tag. While many customers have had success with it, we understand that every pet's situation is different, and flea prevention can sometimes require a combination of methods, especially in high-infestation areas. If your dog is still experiencing fleas, we recommend checking for any environmental factors that could be contributing to reinfestation, such as bedding, carpets, or outdoor areas. Additionally, pairing the tag with regular grooming and other flea prevention methods can help maximize effectiveness. That said, we stand by our products and want to make sure you’re satisfied. If you’re within our 30-day money-back guarantee, please reach out to us at [email protected], and we’d be happy to assist you. Kind regards Marc

Response from FurLife™Mar 5, 2025

Hello Amanda, We’re very sorry to hear that your dog had this experience. Your pet’s health and safety are our top priorities, and we take concerns like this seriously. While our flea and tick collars are made with natural ingredients and designed to be safe, we understand that every dog can react differently to certain products. We’re glad to hear that your dog improved quickly after removing the collar. If you haven’t already, please reach out to us at [email protected]—we’d be happy to assist you with a refund under our 30-day money-back guarantee. Thank you for sharing your experience, and we hope your pup is feeling completely back to normal! Kind regards Marc

Response from FurLife™Mar 5, 2025

Hello Nancy, We sincerely apologize for the frustration this situation has caused. We completely understand your disappointment, and we want to clarify that your order was unfortunately delayed due to shipping issues beyond our control. Because of this, we issued a full refund to ensure you weren’t left waiting any longer. We truly regret that this was your experience, as we always strive to provide reliable service. If you have any further questions or need confirmation of your refund, please don’t hesitate to reach out to us at [email protected]. Again, we appreciate your patience and are sorry for any inconvenience. Kind regards Marc

Response from FurLife™Feb 27, 2025

Hello Virginia, Thank you for sharing your experience, and we're truly sorry to hear that our product did not provide the relief you were hoping for. We understand how important it is to find a solution that works for your pets, and we regret any frustration caused by the lack of response to your emails. Customer satisfaction is extremely important to us, and we sincerely apologize for any oversight in communication. Please rest assured that our refund guarantee is something we stand by, and we want to make this right for you. We will be looking into this matter immediately to ensure your refund is processed as promised. We truly appreciate your patience and would love the opportunity to resolve this for you. Please reach out to us again at [email protected] so we can prioritize your request. Thank you for bringing this to our attention, and we hope to earn back your trust. Kind regards Marc