FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Was really excited to try flea collar for my cat because it’s all natural but only worked for about 2 weeks. She has fleas still and has been scratching so bad she is getting scabs all around her neck.
Response from FurLife™Mar 27, 2025
Hello Bea,
Thank you for sharing your experience, and we’re so sorry to hear that your cat is still struggling with fleas and discomfort—that’s absolutely not the outcome we want for any pet.
While our collars are made with 100% natural ingredients and designed to repel fleas as a preventive measure, they do not kill existing fleas. If your cat already had fleas before putting on the collar, it’s important to first treat the active infestation using a flea spray or shampoo that targets and eliminates the fleas already present. Once the existing fleas are addressed, the collar can then help prevent future infestations.
We also want to acknowledge your concern about the scabs—your cat may be having a sensitivity either to the fleas themselves or possibly to one of the natural oils used in the collar. We’d recommend removing the collar for now and consulting your veterinarian, especially if your cat is experiencing irritation.
Please know your cat’s well-being is our top priority, and we’re here to help you find the right solution. If you'd like assistance in choosing the appropriate product to treat the current infestation or need support with a refund, feel free to reach out—we’re more than happy to help.
Thank you again for your feedback, and we hope to make this right for you and your cat.
Kind regards
Marc
CH
Cherryl
Forced To Change My Original Review
It is Sept 16, 2025 and I am adding to my April 2025 review.
I finally found nematodes that got rid of the fleas in my yard. I kept the FurLife pendant and Fleasgone tag on my dog's collar. The way I knew to buy more nematodes is when several fleas began showing up on my dog as I combed him.
The Furlife pedant and Fleasgone tag did nothing to prevent fleas, not even a few that returned when it was time to apply new nematodes. And both companies have made it clear that you must get rid of all fleas before their product can work, and I find that to be a joke because what they are saying is they can only appear to be working if we get rid of the fleas so that their is no need for their product.
BELOW IS PRIOR TO SEPT 2025:
I do not see a way to reply to the reply from FurLife, so I am placing one here above my review.
To add to my review, I comb my dog every time we come from outside. I spray my home and dog all through the day with Wondercide for home and pets; along with that, I spray my dog before going outside and when coming back inside. I combed my dog this morning, after his morning potty, April 10, 2025, and a batch of fleas came bursting out from the area where the FurLife and Fleasgone pendants are located on the collar. They got on my dog while outside; the pendants did not repel them. They came inside and were thriving right there near the pendants.
Neither Wondercide, Fleasgone tag, nor the FurLife pendant worked to prevent any of this, along with the fact that my dog is bathed every week with a neem oil shampoo with added neem oil that I put in.
You advertise how the FurLife pendant repels fleas and you have said if not repels, the fleas will not bite, no matter that my dog is coming inside and then scratching and chewing himself to death.
What your reply says is, if there are no fleas to have to repel or prevent from biting, your product is a good one.
Please spend more money on more of our products.
I have a list in my review of the products I use and waste money on, yours now included. Almost all of these products I have named are being used together at this time, and none of these products are working, and your other products are no different than what I have listed that I have money put into that I am using, so there is no need to waste money on your flea spray and shampoo, as I already have two types of shampoos and two sprays, listed in my review, that are being used, although they are not working.
Your pendant is advertised that it will repel fleas, but now you say there can be no fleas to have to repel.
Below is the last review I shared, that you replied to:
My first review was made on 03/21/2025 with a five-star review, as the FurLife pendant did work for five days at that time.
Today, sadly, April 4, 2025, I am updating my review of the FurLife pendant. I have lowered it from five stars to one star because it has not worked as advertised. The pendant should probably be given a no-star rating because it is said to work for a year, and it falls far short of that time. It was obvious that it had ceased in repelling fleas as of March 30, 2025. So, my dog and I were able to enjoy being flea-free for 14 days.
I was so happy to think I found something that worked, and it did work, but not for long. The scent of the pendant is now near to none, and it is no longer repelling fleas. Fleas are back to getting onto my dog as he goes outside and coming back inside on my dog, and my dog is constantly scratching once again. I am back to the full-blown battle of the fleas. I have not found a natural product that works as it is said it will work. I will not use the flea poisons that veterinarians recommend, as I have had two dogs go into seizures due to those poisons. I am at a loss as to what to do for the flea situation.
I have spent a thousand, if not more, on natural products claiming to work and people saying they work, with the addition of the FurLife pendant to this list, and the products have not worked here for me as advertised.
Response from FurLife™Apr 10, 2025
Hello,
Thank you so much for your honest and thoughtful update — we truly appreciate you taking the time to share your full experience, both the initial positive results and the more recent concerns. We’re really sorry to hear that the pendant didn’t continue to perform as expected, especially after the hope it initially brought.
It’s clear you care deeply about your dog’s health and comfort, and we admire the commitment you've shown in exploring natural solutions. We completely understand how discouraging it must feel to be back in the midst of a flea battle after trying so many options.
While our FurLife pendant is designed as a natural, preventative product, it is not a treatment for existing flea infestations, which could explain why it didn’t provide the long-term results in your case. In situations where fleas are already present in the environment or on the pet, we recommend starting with our Flea & Tick Spray or Shampoo to address the active infestation first. Once the immediate issue is under control, the pendant can then be much more effective as an ongoing repellent.
Regarding the scent fading — that can happen more quickly in some cases, especially depending on environmental factors or how it's stored when not in use. While the pendant is designed to last up to a year, its effectiveness can vary if the infestation level is high or if it's being used alone without complementary products.
We’d really love the opportunity to help turn this experience around for you. If you haven't yet reached out to us directly, please send us a message at [email protected], and our team will be happy to assist you further — whether that’s processing a refund under our 30-day money-back guarantee or helping you find a more tailored plan for your dog’s specific needs.
Your feedback is truly valuable and helps us continue improving our products and guidance. We’re here for you and your pup, and we hope we can be part of the solution going forward.
Kind regards
Marc
MS
Mark S.
Non existing Customer service and charged you what they want.
I have ordered a few collars from this company.In the past. They have messed up my order every single time. Recently I ordered two collars and they sent me five and charged me for 5. Their customer service or sales department phone service never works, Nor do they ever get back to you. When you send them an email or a request for a return, never get a response, or any kind of conversation about your order. Very bad Customer service. Good product but terrible business practices.
Response from FurLife™Mar 24, 2025
Hello Mark,
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the frustration you've had with your recent orders, and we appreciate the opportunity to clarify a few important details.
Regarding the most recent order where you received five collars instead of two—after reviewing your order, we can confirm that the additional three collars were added due to two upsell offers you accepted during checkout. We completely understand how this could have been confusing if it wasn’t clearly communicated at the time, and we're actively working on improving the transparency of that process.
We also want to acknowledge your concern about customer service. While we strive to be as responsive as possible, we regret that you had difficulty reaching us. That said, we do see that we were in contact via email and issued a partial refund for the additional collars as a gesture of goodwill.
We truly appreciate your feedback—it helps us improve both our service and communication. We’re glad to hear you find the product itself to be good, and we hope we can use this experience to build back your trust.
If there’s anything more we can do for you, please don’t hesitate to reach out directly at [email protected]. We’re here to help.
Kind regards
Marc
KS
Kevin S.
I'm so disappointed
I'm so disappointed. I had high hopes for this product but please don't waste your money. First, I waited forever for the product and only got it once I wrote a bad review on here. Month or so later. Now, my dogs are full of fleas. I mean full and their skin is broke out. Of course, it is past the 30 days and you can't get anyone on the phone. Go ahead, call the company and see what you get. I was really hopeful but like I said please do not buy this.
Response from FurLife™Mar 24, 2025
Hello Kevin,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the challenges you’ve faced. We understand how upsetting it is to deal with a flea issue, especially when you were hopeful our product could help.
We’d like to clarify that our collar and pendant are designed specifically for flea prevention, not treatment of an existing infestation. If your dog or cat is already infested, we strongly recommend starting with our flea and tick spray or shampoo to eliminate the current fleas before using the collar or pendant as a long-term preventive solution. Using the collar alone in the presence of an active infestation won’t be effective, and we apologize if this wasn’t made clear at the time of purchase.
We also sincerely regret the delay you experienced in receiving your order. That’s not the experience we want any of our customers to have, and we appreciate you bringing it to our attention. While it looks like we were eventually able to fulfill your order, we understand that the delay and lack of initial response were incredibly frustrating.
We are continually working to improve both our shipping timelines and customer support. We truly value your feedback and will use it to ensure we do better moving forward.
If there’s anything we can do to help make this right or if you’d like assistance with a flea treatment plan using our products, please don’t hesitate to reach out to us at [email protected]. Your pet’s well-being and your satisfaction are incredibly important to us.
Kind regards
Marc
AR
Ariana
Poor experience
I ordered two cats collars and received two dog ones instead. The essential oils are different for the dog and cat collars and what is in the dog collars is extremely toxic to cats so I can't use them. I wrote to the company multiple times hoping they could switch them out and or refund the money as they were expensive and I can't use them... I have even tried calling with no answer and no reply to any emails. I am incredibly frustrated and annoyed that no one from the company has responded. Just not ok !
Response from FurLife™Mar 24, 2025
Hello Ariana,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and confusion surrounding your recent order.
We want to first clarify that the ingredients in our dog and cat collars are exactly the same—the difference lies only in the size of the collar, as dog collars are made slightly larger to accommodate larger neck sizes. The essential oils used are diluted to safe levels that are appropriate for both dogs and cats, and we take great care to ensure that our products meet stringent safety standards for all pets.
That said, we completely understand your concern, especially given the common worries about essential oils and cats. Your pet's safety is our top priority, and we would never use any ingredients that could be harmful when used as directed.
We also want to sincerely apologize for the lack of response from our customer service team. That’s not the level of care we aim to provide, and we’re actively working on improving our response times and communication channels.
In the meantime, we’re reviewing your case and will make sure this is addressed. If you haven’t already, please email us directly at [email protected], and our team will be happy to either assist with an exchange or issue a refund if the collars are not a good fit for your cats.
We appreciate your patience and hope to make this right for you.
Kind regards
Marc
CD
CJ. De R.
Did not protect from Day-1.
15March2025. I ordered and received six FurLife Flea, Tick and Bug Free protections. As we were entering the Fall to Winter Season when flea activity is not an issue, I waited until December-January to introduce this product to six of my various types of rescue dogs one at a time each week to check for any adverse reactions and have protection active when fleas emerge. By week three in February fleas began to appear and my six dogs wearing FurLife on their collars began to scratch. Fleas. Since the first of March the weather has been returning to warm mid 70s-low 80s, my dogs are spending 80% of their time outside and the fleas are eating them all alive. Traveling on my dogs, fleas are now in my home and in my dog’s beds. Whether short-medium-long hair, weighing 10 to 60 pounds, mutt or pure breed … this product, FURLIFE DOES NOT PROTECT dogs from fleas. CJ.D.
UPDATE 24Mar24. FurLife replied to this review. Although ending with “contact us and we will see what can be done to make it right,” they obviously did not give my review proper attention as their reply just as obviously accusatively put me as being at fault for their product being ineffective. They ignored the fact I stated (to paraphrase) put the collar pendant on dogs during winter when was “no flea activity and in preparation to prevent fleas” when they do begin to emerge.
For many years I have mixed essential oils using on my dogs, goats and horses as an effective preventative topical spray to keep fleas, mosquitoes, flies and such at bay with one drawback, dogs’ coats would be dirty looking after digging in and rolling on the ground. I’d hoped as a collar pendant this drawback would be eliminated. The FurLife collar pendant did work to that end; it did not work to PREVENT fleas emerging as weather begins to warm. CJ.D.
Response from FurLife™Mar 24, 2025
Hello,
Thank you for taking the time to share your experience, CJ. We’re truly sorry to hear about the flea issues you and your dogs are currently facing. As a rescue pet parent, you’re clearly doing your best to protect your dogs, and we deeply respect the care and attention you’ve given them.
We’d like to clarify an important point about our FurLife collars: they are designed as a preventive measure and not a treatment for active infestations. If your dogs already had fleas—or if fleas were present in the environment when the collars were applied—then unfortunately, the collars alone would not be enough to resolve the issue. In those cases, we strongly recommend starting with our flea & tick spray or shampoo to help eliminate the existing fleas first. Once the infestation is under control, our collars work best to help prevent fleas from returning.
We completely understand your frustration, especially with the infestation now spreading indoors. Fleas can be incredibly persistent, and once they’ve established a presence in the home and yard, it typically requires a combination of treatments—on the pet, in the home, and outdoors—to fully eliminate them.
That said, we never want our customers to feel unsupported. Please reach out to us at [email protected], and we’ll be more than happy to work with you on a solution. Whether it’s guidance on next steps or a refund or replacement, we’re here to help however we can.
Thank you again for your feedback, and for the incredible work you’re doing with rescue dogs. We hope to have the opportunity to make this right for you and your pack.
Kind regards
Marc
MH
Mr. H.
Scammed - No Product Received nor refund!! I ordered this product in Dec 2024 and…
I ordered this product in Dec 2024 and never received it at all. A Julia employee or owner kept telling emailing me and kept saying it was stuck at Canadian border customs, (recvd one in 2023 no problem), and after months I demanded a refund of my $65 and she said she couldn’t refund me…. SCAM business, DONT BUY THRU THIS COMPANY… still haven’t heard from them over a month. You would think they would resend me another one asap to keep a repeat customer!!! Bad Management!
Response from FurLife™Mar 15, 2025
Hello,
We're truly sorry for the frustration this situation has caused you. We completely understand how disappointing it must be to wait so long for your order, and we sincerely apologize for the delay.
We just processed a full refund for your order, as it seems it is still stuck at customs. If your order number is FL266409, you should see the refund reflected in your account shortly. If this is not your order number, please reach out to us again via email, and we will ensure your refund is processed immediately.
We truly appreciate your past support and regret that this experience has not met your expectations. If you ever decide to give us another chance, we would love the opportunity to make things right.
Please let us know if there’s anything else we can do for you!
Kind regards
Marc
JM
J M.
Furlife Stole My Money
This is my second review of this company. At the end of December 2024 I ordered two dog collars. It is now March 12, 2025 and I have not received them. When I write to the company I get nothing but excuses. Mostly, they tell me that the collars "are on their way". At this point I feel that Furlife should issue me a refund or send me new collars. No one from the company seems to care that I have lost my money. I am angry that I have been scammed by online fraudsters again.
Response from FurLife™Mar 15, 2025
Hello,
We're truly sorry for the frustration this situation has caused you. We completely understand how disappointing it must be to wait so long for your order, and we sincerely apologize for the delay.
We just processed a full refund for your order, as it seems it is still stuck at customs. If your order number is FL270091, you should see the refund reflected in your account shortly. If this is not your order number, please reach out to us again via email, and we will ensure your refund is processed immediately.
We truly appreciate your past support and regret that this experience has not met your expectations. If you ever decide to give us another chance, we would love the opportunity to make things right.
Please let us know if there’s anything else we can do for you!
