nor K.
flea collars for dogs
I bought their flea collars for dogs after reading all great sounding reviews. These collars are so horrible smelling that after opening one of them the whole house smelled like a chemical factory. This is not natural smell. No way. They say they use herbal oils. This is impossible to get this smell and odor naturally. My fear is that it is enhanced chemically, which would be not healthy to dog. Then I wanted to return it but here was the main problem. They procrastinated with sending the address where to return it and tried to play it so the 30 days policy would expire. They offered 40 % off. I did not accepted it. I don’t want to use it on my dogs. One is older and the other is a little yorkie. Since the odor is so strong and really hard to stand it I think it is only fair to ask for refund since they offer it. I tried also to air it out for 14 days but it didn’t help at all. I don’t recommend this product at all. I just wonder where from these 5 star reviews are coming from?
Response from FurLife™Apr 19, 2025
Thank you for taking the time to share your experience—we’re genuinely sorry to hear that the collar didn’t meet your expectations and that the scent was overwhelming for both you and your dogs. Our collars are made with a blend of natural herbal oils, which are known for their pest-repelling properties. However, we understand that the scent can be strong initially, especially when first opened. That intensity is a result of the active oils being concentrated to ensure long-lasting protection—not from artificial chemical enhancement. We also regret the difficulty you faced trying to return the product. That is not the experience we strive to provide. If our team delayed sharing return instructions or seemed to stall within the 30-day window, we sincerely apologize—that is not acceptable. We’re currently working to streamline this process and ensure that all return and refund requests are handled promptly and fairly. As a gesture of our commitment to your satisfaction, we’d like to issue a full refund—no need to return the product. Please email us at [email protected] with your order information, and we’ll make sure it’s taken care of right away. Our positive feedback comes from many pet parents who have had great results, but we also recognize that every dog is different, and no single solution works perfectly for all. We appreciate your honest feedback and the chance to make things right. Kind regards Marc