Paul D.
Customer satisfaction
Repellant fluid dissipated within two months. Although time interval exceeded company's usual deadline for refund, actual usage and other factors were reconsidered. Refund was issued.
Response from FurLife™Jul 12, 2025
Thank you for sharing your feedback. We're sorry to hear that the collar didn't meet your expectations and that the effectiveness appeared to wear off much sooner than anticipated. Our collars are designed to provide up to 12 months of protection under typical conditions, but we understand that certain factors—like your dog’s environment, activity level, and how often the collar gets wet—can impact the longevity and performance of the repellent ingredients. That said, we always want our customers to feel confident in the value of what they purchase from us. We appreciate you bringing this to our attention, and we’d be happy to look into your specific case further. Please reach out to our customer support team at [email protected] if you’d like assistance or would like your case reevaluated. Your feedback is important to us, and we’re committed to improving wherever we can.


