FurLife™Reviews of getfurlife.com

Response from FurLife™Jan 23, 2026

Thank you for taking the time to share your experience, and we’re sorry to hear that the product did not meet your expectations. We understand how frustrating it is to have your dogs wear the collars for months without seeing results, and we’re also concerned to hear about the issue with the ball inside the collar. While our products are made with natural ingredients and designed to be durable, effectiveness and wear can vary depending on environmental conditions and daily activity. We appreciate you bringing this to our attention. If you decide you’d like additional support or have any questions, our customer support team is available at [email protected]. Thank you again for your feedback—it helps us continue to improve our products and quality standards.

Response from FurLife™Jan 23, 2026

Thank you for sharing your experience, and we’re sorry to hear that the collar did not meet your expectations. We understand how disappointing it is to still find ticks after choosing a natural prevention option and trusting the collar to provide longer-lasting protection. Our collars are made with natural ingredients and are designed to help repel fleas and ticks, but effectiveness can vary depending on factors such as seasonal tick activity, regional exposure, and individual pet response. In areas with high tick pressure, additional preventative measures are often needed alongside natural solutions. We appreciate you giving our product a try, and we truly value your feedback. We’d welcome the opportunity to review your experience more closely and address your concerns. Please feel free to contact our support team at [email protected], and they’ll be happy to look into this further. Thank you again for your honest feedback — it helps us continue to improve.

Response from FurLife™Jan 26, 2026

Thank you for taking the time to share your experience, and we’re very sorry to hear how disappointed you are. We completely understand how upsetting it is when you’re doing everything possible to protect your puppy and the product doesn’t seem to work as expected. Our collars are made with 100% natural ingredients and are designed to work gradually by releasing active components over time. When there is an existing flea issue, it can sometimes take longer to see results, especially since fleas often live not only on the dog but also in their environment (such as bedding, carpets, furniture, or outdoor areas). This can make it appear as though the collar isn’t working, even while fleas are coming from surrounding areas. That said, every dog is different, and effectiveness can vary depending on factors like infestation level, environment, and individual sensitivity. While our ingredients are generally safe, we understand that this product may not work the same way for every dog. We’d really like the opportunity to look into your situation more closely and help find the best possible solution for you and your puppy. Please reach out to our support team at [email protected], and they’ll be happy to assist you further. Thank you again for your honest feedback. Your puppy’s comfort and well-being are very important to us, and we truly hoped this would work for you.

Response from FurLife™Oct 14, 2025

Thank you for taking the time to share your experience, and we are truly sorry to hear about your dog’s Lyme disease diagnosis. We understand how upsetting and stressful this must be for you, and we wish your dog a smooth and full recovery. Our collars are designed as a natural, plant-based alternative to traditional chemical treatments, and while many pet owners find success using them, we also recognize that no flea or tick prevention method — natural or chemical — can guarantee 100% protection, especially in areas with high tick populations. Lyme disease is a serious condition, and we're deeply sorry that our product did not provide the level of protection you were hoping for. The “12-month protection” claim is based on the sustained release of the active ingredients over time; however, we understand that your experience did not align with this and that the consequences were significant. We take this kind of feedback very seriously and are actively reviewing cases like yours to better understand where improvements are needed. If your purchase was within our 30-day money-back guarantee, we would of course be happy to issue a full refund. Even if you're outside that window, please feel free to contact us at [email protected] — we’d still like the opportunity to review your case and see how we can make this right. We truly regret the impact this has had on you and your dog, and we appreciate you sharing your story to help inform others. Your feedback will be used to continue improving our products and communication.

Response from FurLife™Sep 13, 2025

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that after four months of use, you noticed fleas returning on your dogs. We understand how frustrating this must be, especially since you had a positive experience with the collars at the beginning. Our collars are designed to provide protection for up to 8 months, but in some cases, factors such as high flea populations in the environment, seasonality, or reinfestation from outdoor areas can cause pests to reappear. In those situations, additional support products may help break the flea cycle more effectively. That’s why our team suggested pairing the collar with other preventative measures. That being said, your feedback about our customer service is very important, and we’re sorry if our communication came across as unhelpful. We will share this with our team to ensure we’re offering clearer, more supportive guidance in the future. Please don’t hesitate to reach out to us at [email protected] —we’d love the opportunity to work with you directly to find the best solution for your pets and ensure you feel supported.

Response from FurLife™Sep 7, 2025

Thank you for sharing your detailed experience with us. We’re glad to hear that the collar has been effective in keeping your golden retrievers free from ticks and fleas — but we’re also very sorry to hear about the repeated issue with the oil pouch coming loose. We completely understand how concerning and stressful it must have been, especially worrying about the possibility of your dog ingesting it. Our collars are designed so that the oil pouch stays securely in place, and what you’ve described is not the experience we want for our customers. Your feedback is extremely valuable, and we will be sharing this with our product team right away to review the design and prevent similar issues in the future. We truly appreciate that you gave our collars a try and that you saw positive results in terms of protection. While we regret that this issue has caused you to lose confidence in reordering, we do hope you’ll consider us again in the future once improvements are made. In the meantime, if you have any further concerns or need assistance, please don’t hesitate to reach out directly at [email protected]. Thank you again for bringing this to our attention — your feedback helps us improve both the safety and effectiveness of our products.

Response from FurLife™Aug 14, 2025

Hello Monty, Thank you for sharing your experience with us. We're really sorry to hear that the collar hasn’t helped with fleas as expected and that it’s not staying secure on your dog. We know how important it is to get ahead of flea season, and we understand how disappointing it must be when a product doesn’t work as intended. Some dogs may respond differently to natural repellents, and in certain cases, an additional treatment may be needed for full protection. Feel free to reach out to us at [email protected]. We’d love the opportunity to support you and your pup however we can. Thank you again for your feedback.

Response from FurLife™Aug 6, 2025

Thank you for sharing your experience, and we’re very sorry for the frustration this has caused. It sounds like there was a misunderstanding with your second order, as our pods can be purchased separately from the full collar set — but we completely understand how disappointing it must have been to receive less than expected, especially without clear communication or a satisfactory resolution from our team. This is not the level of service we aim to provide. We’d like to make this right for you. Please reach out to us at [email protected] with your order details so we can review your purchase and find an appropriate solution. We’re glad to hear the product is working for your dog, and we hope to resolve this quickly so your overall experience matches the effectiveness of the product.