FurLife™Reviews of getfurlife.com

Response from FurLife™Jul 19, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that our flea and tick product did not meet your expectations. We understand how frustrating it can be when you're trying to protect your pet from fleas and don't see the results you were hoping for. While many customers have had positive experiences with our products, effectiveness can vary depending on factors such as the severity of the infestation, the pet's environment, and consistent use as directed. We'd appreciate the opportunity to learn more about your experience and see how we can help. Please contact our support team at [email protected] with your order details so we can review your case and work with you to find a suitable solution. Your feedback is important to us, and we appreciate you taking the time to share it.

Response from FurLife™Jul 16, 2026

Thank you for sharing your experience. We're really sorry to hear that the collar didn't work as expected for your dog. We completely understand how disappointing and frustrating it must be to find ticks, especially one attached underneath the collar, and then have to deal with fleas as well. Our collars are made with 100% natural ingredients, and while they've been effective for many dogs, we know that no solution works the same way in every environment or for every pet. Your experience is certainly not the one we want our customers to have. We'd really appreciate the chance to look into this further and better understand what happened. Please reach out to us at [email protected], and our team will be happy to review your case and work with you to find a solution. Thank you again for taking the time to leave your feedback. We genuinely appreciate it, and we hope we'll have the opportunity to restore your confidence in Furlife.

Response from FurLife™Jul 13, 2026

Thank you for taking the time to share your experience. We're truly sorry to hear how upsetting this situation has been for you, and we understand how distressing it is to see your dogs dealing with fleas and ticks. We know how much our pets mean to us, and we appreciate you bringing your concerns to our attention. Our collars are made with 100% natural ingredients and are designed to help repel fleas and ticks for up to 12 months under normal conditions. However, no flea or tick prevention product can guarantee that a pet will never encounter fleas or ticks, particularly in areas with high parasite activity or an existing infestation. In those situations, treating both the pets and the home environment is often necessary to break the flea life cycle, and additional preventive measures may be recommended. We also understand your frustration regarding your female dog's situation. During pregnancy and nursing, we always recommend consulting a veterinarian before introducing any flea and tick prevention product to ensure it is appropriate for both the mother and her puppies. We would appreciate the opportunity to review your case in more detail and see how we can help. Please contact our support team at [email protected], and we'll be happy to look into your situation and work toward a suitable solution. Thank you again for your feedback. We take all customer concerns seriously and are committed to continually improving our products and the experience we provide.

Response from FurLife™Jul 13, 2026

Thank you for taking the time to share your experience. We're sorry to hear that our pendant did not meet your expectations and understand how concerning it is to find ticks on your dog. Our pendants are made with 100% natural ingredients and are designed to help repel fleas and ticks for up to 12 months under normal conditions. However, no tick prevention product can guarantee that a pet will never pick up a tick, particularly in areas where tick activity is high. Individual environments and exposure levels can also affect results. We're also sorry to hear that you found the scent unpleasant. Because our pendants use natural essential oils, the aroma can be stronger for some people and pets. If the scent is too intense, allowing the pendant to air out for a few days before use may help reduce its strength. We'd like the opportunity to review your experience and see how we can help. Please contact our support team at [email protected], and we'll be happy to look into your case and work toward a suitable solution. Thank you again for your feedback. It helps us continue improving our products and customer experience.

Response from FurLife™Jul 13, 2026

Thank you for sharing your experience. We're sorry to hear that you were disappointed with the performance of our pendant and understand how frustrating it is to discover fleas on your dog and in your home. Our pendants are designed to provide protection for up to 12 months under normal conditions. However, their longevity and effectiveness can be affected by factors such as environmental conditions, water exposure, and the level of flea and tick activity in the area. In cases of heavy infestations, we recommend combining the pendant with environmental treatment and other preventive measures, as addressing fleas in the home is an important part of breaking their life cycle. We'd like the opportunity to review your experience and see how we can help. Please contact our support team at [email protected], and we'll be happy to look into your case and work toward a suitable solution. Thank you again for your feedback. We appreciate the opportunity to improve both our products and our customer experience.

Response from FurLife™Jul 13, 2026

Thank you for taking the time to share your experience. We're sorry to hear that our pendants did not meet your expectations and understand how frustrating it is to find a tick on your dog after using the product. Our pendants are designed to provide long-lasting protection for up to 12 months under normal conditions. However, no tick prevention product can guarantee that a pet will never encounter or have a tick attach, especially in areas where ticks are present. This is why, in higher-risk environments, we may recommend using additional preventive measures as part of a broader tick protection routine. We also understand your concerns about the difference between the 12-month effectiveness claim and our money-back guarantee. We appreciate this feedback, as we know it can be confusing, and we will share your comments with our team as we continually review how we communicate our policies. We'd like the opportunity to look into your case further and see if there's anything we can do to help. Please contact our support team at [email protected], and we'll be happy to review your situation and work toward a suitable solution. Thank you again for your feedback. It helps us improve both our products and the experience we provide to our customers.

Response from FurLife™Jul 6, 2026

Thank you for taking the time to share your experience. We're very sorry to hear about your concerns and understand how upsetting it must be to see your cats experiencing fur loss. The safety and well-being of pets is our top priority. While our ingredients are generally considered safe, individual sensitivities can occur in some pets. If you believe the collar may be contributing to your cats' symptoms, we recommend discontinuing use and consulting your veterinarian to determine the underlying cause and the best course of action. We would also appreciate the opportunity to investigate this further. Please contact our support team at [email protected] with your order details and any additional information, such as when the symptoms began or any veterinary findings. Our team will carefully review your case and work with you to better understand what may have happened. Thank you for bringing this to our attention. Your feedback is important to us, and we hope to have the opportunity to assist you directly.

Response from FurLife™Jul 6, 2026

Thank you for sharing your feedback. We're sorry to hear that you're disappointed with your experience. Our flea and tick collar is designed to provide long-lasting protection, but it can take a little time to reach full effectiveness, especially if there is already an active flea infestation in your home or yard. In those cases, fleas in the environment can continue to jump onto your pets even after the collar is applied, so treating the surrounding environment is often necessary alongside the collar. We'd like the opportunity to learn more about your situation and help you get the best results. Please contact our support team at [email protected] with your order details, and we'll be happy to review your case and provide personalized guidance. Thank you again for your feedback. We appreciate the opportunity to assist you and hope to help resolve this as quickly as possible.