FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 28, 2025

Hello, Thank you, John and Brenda, for sharing your feedback. We’re truly sorry to hear about your experience and any confusion it caused. We want to clarify that we ship all of our products from within the USA, not directly from China. In case you received the wrong product, we encourage you to contact us at [email protected] so we can arrange for a new delivery and make it right. It’s also important to note that there are fake copycat stores online that are not affiliated with us. If your order was not shipped from the USA or did not match what you purchased, it’s possible it came from one of these unauthorized sellers. We are working hard to combat these fraudulent sites to protect our customers. We appreciate you bringing this to our attention and are here to help if you would like to resolve the situation. Thank you again, and we wish you and your dogs all the best. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Bethany, Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered and understand how upsetting this must have been, especially concerning your mother's service dog. We want to clarify that our collars and pendants are designed to repel ticks naturally, helping to prevent bites, but they do not guarantee that ticks will not crawl on the dog, especially in areas with very high tick populations. In cases of existing infestations or heavy exposure, we do recommend using our flea and tick spray or shampoo alongside the collar for the best protection. Regarding the refund process, we apologize for any confusion. We are committed to honoring our 30-day satisfaction guarantee and encourage anyone experiencing issues to email us at [email protected] for direct assistance. Additionally, we want to assure you that we are a US-based company and all of our products ship from the USA, not from overseas. We take feedback seriously and are always working to improve both our customer service and product performance. Thank you again for bringing this to our attention, and we are available to assist you further if you wish to resolve the situation. Kind regards Marc

Response from FurLife™Apr 19, 2025

Thank you for your feedback, and we’re very sorry to hear that your dogs experienced ticks shortly after starting the collars. Our collars are designed to begin reaching full effectiveness within 2–3 weeks of consistent wear. During this initial period, it's still possible for ticks to attach, especially if your dogs are exposed to high-risk environments. After this window, the natural active ingredients are fully released and provide ongoing protection. We completely understand how frustrating it is to see ticks despite using a preventative product, and we’re here to help make this right. Please reach out to us directly at [email protected], and a member of our team will be happy to assist you further. We appreciate you giving our product a try and hope to have the opportunity to restore your confidence in us. Kind regards Marc

Response from FurLife™Apr 19, 2025

Thank you for sharing your experience, and we're truly sorry to hear about the confusion and frustration caused by your order through a scam website. Unfortunately, you did not purchase from our official site (getfurlife.com), but rather from a fraudulent copycat site (tryfurlife.com), which has no affiliation with us and no longer offers any products. We completely understand how misleading this was—the fake site copied our branding, logo, and product descriptions, which has understandably led to confusion among customers like yourself. Please know that we are aggressively pursuing these copycats through all available legal channels, but these cases do take time. Identifying, tracking, and taking down scam sites is a continuous process, and unfortunately, they can pop up quickly before we're able to act. That said, we are absolutely committed to protecting our customers and our brand from these fraudulent operations. We are genuinely sorry that you had to go through this experience and that you received a poor-quality product as a result. We hope you’ll consider giving our genuine products a try from getfurlife.com, where we guarantee product quality and customer support. In light of the fact that this negative experience was due to a completely separate and illegitimate website, we kindly ask if you’d consider removing or updating your 1-star review to reflect the source of the issue. Your feedback is very important, and an updated review would help others avoid the same mistake. If there's anything else we can do to assist you, please don’t hesitate to reach out directly at [email protected]. We're here to help and would love the opportunity to make things right. Kind regards Marc

Response from FurLife™Apr 19, 2025

Thank you for your feedback, and we're truly sorry to hear that you're still seeing fleas on your dog after using our product. We completely understand your disappointment—especially when you were hopeful it would work. It’s important to note that our pendant and collar are designed as preventive solutions, meaning they help repel new fleas and ticks before they attach, but they do not eliminate existing infestations. For best results, especially in the early stages, we strongly recommend pairing the collar or pendant with our flea & tick spray or shampoo, which are formulated to help eliminate any fleas currently on your pet. That said, we never want our customers to feel let down. If you’ve already requested a refund, our team will take care of it promptly—your satisfaction is our priority. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly at [email protected]. We’d love the chance to help you and your pup get the relief you were hoping for. Kind regards Marc

Response from FurLife™Apr 19, 2025

Thank you for reaching out, and we're very sorry to hear about the trouble you've had trying to get in touch with us. We completely understand how frustrating that must be, and we appreciate you bringing it to our attention. Please rest assured that we are a legitimate, US-based company, and we stand behind the quality of our products and the service we provide. We're currently experiencing a high volume of inquiries, which may be affecting our phone availability and response times. Additionally, if your email didn’t go through, it could be due to a small typo or spam filter—please double-check that you’re reaching us at [email protected]. We are here and ready to help—your trust means a lot to us. If you're still having trouble getting through, feel free to send us a direct message via our official Facebook page, and we’ll make sure someone from our team assists you as soon as possible. Thank you again for your patience, and we hope to resolve this for you right away. Kind regards Marc

Response from FurLife™Apr 19, 2025

Thank you for sharing your experience, and we're truly sorry to hear about your frustration—we completely understand how disappointing this situation has been for you. First and foremost, we want to sincerely apologize for the back-and-forth and the confusion regarding your refund. Our intention has always been to stand by our money-back guarantee, and we’re sorry if the process has not been as smooth as it should have been. To clarify, we do offer a no-questions-asked refund and typically do not require the product to be returned. If that wasn’t honored in your case, we absolutely want to make it right. You should not be asked to buy additional products in order to qualify for a refund, and we agree that this does not align with what was originally stated. Also, thank you for pointing out the confusion around needing to pair the collar with other products. While it’s true that using our spray or shampoo can help address an existing flea problem, the collar is designed as a preventative—and that should have been communicated clearly upfront. We regret that it wasn’t, and we’re actively working on improving the clarity of our messaging. Please reach out to us directly again at [email protected], and reference this message—we’ll make sure a senior team member looks into your case and ensures a full resolution. We truly value your feedback and hope we can regain your trust. If you feel this was a misunderstanding and we’ve taken steps to resolve it fairly, we would also kindly ask you to consider updating your review. Thank you again for your time. Kind regards Marc

Response from FurLife™Apr 19, 2025

Thank you for your feedback and for raising an important point about pet safety—something we take very seriously. We completely understand your concern regarding essential oils, and it’s wise to do your own research before introducing anything new to your pet’s environment. We want to assure you that the natural ingredients used in our collars are carefully selected and used in concentrations that are safe for pets. While it’s true that some essential oils can be harmful in high doses or when applied directly to a pet’s skin, the low-dose, controlled-release design of our collars ensures that your dog is only exposed to a gentle level of the active ingredients—just enough to be effective in repelling fleas and ticks, but not enough to cause irritation or harm. Our formulations are developed with the help of experts and tested to meet safety standards. That said, we also understand that every pet is unique, and sensitivities can vary. If your dog shows any signs of discomfort or irritation, we always recommend removing the product and consulting with your vet. We appreciate you taking the time to share your thoughts, and if you have any additional questions or concerns, please don’t hesitate to reach out to us at [email protected]. We're here to help. Kind regards Marc