FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 28, 2025

Hello Ali, Thank you for being a loyal customer and for taking the time to share your feedback. We’re truly sorry to hear that your recent experience did not meet the positive results you had previously seen. We are proud to create products made with natural ingredients to help protect pets, but we recognize that environmental factors and particularly heavy tick seasons can sometimes affect effectiveness. We appreciate you bringing this to our attention, and your feedback is incredibly valuable as we continue working to improve. We truly value your trust and are committed to supporting you and your pets. If there’s anything more we can do for you, please feel free to reach out to us directly at [email protected]. Wishing you and your pups all the best. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Tony, Thank you for taking the time to share your feedback. We’re glad to hear that you had a great experience with our product last year, and we’re sorry that your recent experience has been frustrating. We want to assure you that we ship all of our products from within the USA. We are not experiencing supply chain issues or delays due to tariffs. If your order has not shipped yet, we sincerely apologize for the delay and encourage you to contact us directly at [email protected] so we can personally assist you and resolve this as quickly as possible. We value honesty, transparency, and customer satisfaction, and your feedback is important to us as we continue to improve. Thank you again for bringing this to our attention — we are here to help and hope to get this sorted for you promptly. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Ashley, Thank you for sharing your feedback. We’re sorry to hear that you’ve found ticks on your dog, and we completely understand how concerning that can be. Our products are made with natural ingredients to help repel pests, but no solution can guarantee 100% protection, especially during seasons with high tick activity. We always recommend regular tick checks alongside any preventative method to keep pets as safe as possible. We appreciate you bringing this to our attention and are constantly working to improve our products and customer experience. If there’s anything more we can do to support you, please feel free to reach out to us at [email protected]. Wishing you and your dog all the best. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello, Thank you for taking the time to share your experience. We’re sorry to hear that our pendant did not meet your expectations, and we completely understand how frustrating it is to deal with ticks. While our products are made with natural ingredients to help repel fleas and ticks, environmental factors — like heavy tick populations — can sometimes overwhelm any form of protection. We appreciate customers like you who are willing to try natural alternatives, and we’re sorry this one didn’t perform as you had hoped. Your feedback is important to us as we continue to improve. If there’s anything more we can do to assist you, please feel free to reach out at [email protected]. We’re here to help and support you and your dog. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Shawna, Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration with continuing flea issues. Our collars are designed to help repel fleas and ticks, but they do not kill existing infestations. For the best results, we recommend using our flea spray or shampoo alongside the collar to address any existing fleas before relying on the collar for ongoing protection. We appreciate you reaching out to us regarding your refund request — our customer care team is here to assist and ensure you are taken care of. Your feedback is important to us as we continue to work on improving both our products and communication. If you need further assistance, please don't hesitate to contact us directly at [email protected]. We’re here to help and support you and your pets. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Kedgerick, Thank you for taking the time to share your experience. We're truly sorry to hear that you did not get the results you were hoping for. Our collars are designed to repel fleas and ticks, but they do not kill existing infestations. For best results, especially when fleas are already present, we recommend using our flea spray or shampoo first to eliminate the existing fleas before relying on the collars for ongoing prevention. We appreciate your trust in trying our product and take your feedback seriously as we continue working to improve. If there’s anything more we can do to support you and your dogs, please don’t hesitate to reach out at [email protected]. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Rebecca, Thank you for sharing your feedback. We’re sorry to hear that the collar did not provide the protection you were hoping for, and we understand how frustrating it is to deal with ticks. Our collars are made with natural ingredients to help repel fleas and ticks, but in areas with heavy tick populations, no solution can guarantee complete protection. We always recommend doing regular tick checks during peak seasons, even when using preventative products. We appreciate you giving our product a try and sharing your experience, as it helps us continue to improve. If you need any further support, please feel free to reach out to us at [email protected]. We’re here to help. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Leah, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations. We want to clarify that our flea and tick collars and our pendants are two separate products. If there was any confusion during the ordering process, we sincerely apologize — we always aim to provide clear product descriptions to help customers choose the right option for their pets. Our collars are made with natural ingredients to help repel pests, but they are not designed to kill existing fleas or ticks. In heavy infestation areas, additional prevention methods and regular tick checks are recommended. We appreciate you bringing this to our attention and take your feedback seriously as we continue working to improve. If you have any further questions or need assistance, please reach out to us at [email protected]. We're here to help. Kind regards Marc