Skye R. P.
FurLife Co flea/tick products are a gimmick
FurLife Co does not stand behind any aspect of their products. I spent almost $100 on 12-month collar attachments (for my dog and as gifts). Within 3 months, they were worthless, did absolutely nothing to protect my dog from ticks. I put the attachment on my dog right away and keep it on her as we live in the country; this was the end of February 2025. I check her daily: I have found ticks crawling on her since then and even found one attached two days ago. My neighbors to whom I gave attachments as gifts had the same experience: it did nothing to protect their dogs from ticks. I contacted customer service for a replacement as it must be defective. Not only did they refuse, they told me to buy more products.
Response from FurLife™Apr 30, 2025
Thank you for your feedback, and we’re sorry to hear about your experience with our collar attachments. We completely understand how frustrating it is to not see the protection you expected, especially after using the product consistently. We take concerns like yours seriously and appreciate you bringing this to our attention. While we do offer a 100% satisfaction guarantee, it does apply within 30 days of delivery, as stated in our policy. Since your request came after that period, the purchase is unfortunately outside of the refund window. That said, our team offered suggestions not to sell more products, but to help guide you toward possible solutions that may work better based on your environment and needs. We’re always here to support our customers and want to make sure you feel heard and respected. If you have any further questions or need additional assistance, please don’t hesitate to reach out.