FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Apparently they should sell Julia! She seems to be the only thing that works.
Response from FurLife™May 4, 2025
Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction with your experience.
We want to clarify that we do offer a 30-day money-back guarantee on our products, as part of our commitment to customer satisfaction. If you are within this window and not seeing the results you expected, you are absolutely eligible for a refund. We're sorry if there was any confusion or miscommunication around this policy.
Please reach out to us directly at [email protected] so we can look into your order and make this right. Our team is here to help, and we’d appreciate the opportunity to resolve this matter for you.
Thank you again for bringing this to our attention.
Kind regards
Marc
NB
Nicole B.
I bought the FurLife collars for my…
I bought the FurLife collars for my dogs. First, it took a long time to get them. 8 came home from a trip & pulled many ticks off my dogs. All alive & some were partially in the skin. One under the collar. The collars have been on for weeks.. I will not recommend this product!
Response from FurLife™May 4, 2025
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating it must be to deal with ticks even after using a preventative product, and we apologize for the delay in shipping and the concern this has caused. While our collars are designed to provide ongoing protection using natural ingredients, it's important to note that no flea and tick product can guarantee 100% prevention—especially in areas with high tick populations. However, the collar should help reduce the number of ticks and their ability to stay attached.
If ticks are still being found on your dogs shortly after applying the collar, it may be due to the adjustment period some pets require. The natural ingredients in our collars can take a few days to fully activate and disperse through the coat.
That said, your satisfaction is very important to us. Please contact us at [email protected] so we can make this right. We also want to remind you that we offer a 30-day money-back guarantee and are happy to assist with a refund if you're within that window.
Thank you again for sharing your experience—we genuinely appreciate your feedback and the opportunity to improve.
DL
DLC
Don't Bother
So I bought 2 pendants one my dog wears all the time and one for her harness and basically I purchased 2 because why not they say 100% money back, risk free right. Wrong unfortunately they didn't work for my dog and I reached out with a response to wait 25 more days and buy more products. I waited and reached out again and received a 40% refund. Wait wear does it say that??? So I spent 72.40 and only got 28.96 refunded. What a joke! Do yourself a favor and don't waste your time and money.
Response from FurLife™May 4, 2025
Thank you for taking the time to share your experience, and we're genuinely sorry to hear that our product didn’t meet your expectations.
We want to clarify that we do offer a 30-day money-back guarantee, and we aim to make that process as straightforward and fair as possible. We're sorry for any confusion caused during your refund request and if our response left you feeling misled. While we sometimes suggest giving the product more time or combining it with other items for best results, this is never meant to override your right to a full refund within the guarantee window.
Based on what you’ve shared, it sounds like the refund you received did not meet your expectations—and we understand your frustration. Please reach out to us directly at [email protected] so we can take a closer look at your case and work toward a proper resolution.
Your satisfaction is important to us, and we’d appreciate the opportunity to make this right.
TJ
Tricia J.
Sucks...like ticks
Purchased for two adult dogs that have been on medication for tick repellant in the past. Wanted to try a more natural repellant for this year, does not live up to expectations at all.
Both dogs have had engorged ticks on the neckline near the collars. Compared to medication, these collars are a liability. Email communications quote "the full effect of the collar begins within a few days up to three weeks". Don't waste this time, go with a trusted medicated source.
"...while our anti flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed". So where does your 100% guarantee kick in?
"Should you see no change after a period of 25 days, please do not hesitate to reach out to us". If it takes 5+ days to deliver from purchase date, what's left in the 30 day guarantee?
Response from FurLife™May 4, 2025
Thank you for taking the time to share your honest feedback—we’re truly sorry to hear that our collars did not meet your expectations.
We understand how frustrating and concerning it must be to find ticks on your dogs, especially after making the switch from medicated products to a natural alternative. Our collars are designed to be a safer, chemical-free option for flea and tick prevention, but as with any treatment—natural or medicated—effectiveness can vary depending on factors like environment, dog activity level, and individual sensitivity.
We do want to clarify that our 30-day money-back guarantee begins from the date your order arrives, not the purchase date. This is to ensure our customers have a fair opportunity to use the product and determine if it’s right for their pets. While our guidance notes that full effectiveness may take up to 25 days, we never intend for that to reduce your ability to request a refund. If you’re not satisfied at any point during that guarantee window, you are absolutely entitled to a full refund.
Please reach out to us directly at [email protected], and we’ll be happy to look into your order and make this right. Your feedback is incredibly valuable and helps us improve, and we truly appreciate you giving our product a try.
GM
Gayle M.
If I could give 0 I would since I put…
If I could give 0 I would since I put t
He color on my fog he’s had 2 seizures Become antisocial and lethargic I took it off after 1 month He is getting back to his old self I wish I could get the company to pay for the 3 vet visits I’ve had to have due to this collar They advertise natural will not harm your pet BS!!!!! I do not recommend
Response from FurLife™May 4, 2025
Thank you for sharing your experience, and we are deeply sorry to hear about what you and your dog have gone through.
Please know that your pet’s health and well-being are incredibly important to us. Our collars are made with natural ingredients and are generally safe for most dogs; however, as with any product—natural or otherwise—there is always the possibility that some pets may have sensitivities or allergic reactions to certain ingredients. In such cases, we absolutely do not recommend continued use, and we strongly advise removing the collar immediately, just as you did.
We understand how distressing it must have been to see your dog experience seizures and other concerning symptoms. While we cannot make medical claims or determine direct causation, we take reports like yours very seriously and are currently reviewing all related feedback to ensure our products remain as safe and effective as possible.
Please contact us at [email protected] so we can further discuss your case and see what can be done to support you. We're also more than willing to issue a full refund for your purchase, as part of our 30-day money-back guarantee.
Again, we're truly sorry for the experience you’ve had and thank you for bringing this to our attention.
DS
DAWN S.
I originally rated this pretty high
I originally rated this pretty high, my animals were not “infested” I was using this along with their meds and today I found several fleas and ticks on my babies. Not happy at all!!!! I reached out and the response I got was basically buy more of our products and maybe that will help. Hello your company has 100% satisfaction policy and telling me to buy more products isn’t 100% guarantee.
Response from FurLife™Apr 30, 2025
Hello Dawn,
Thank you for sharing your updated experience, and we’re truly sorry to hear that you’ve found fleas and ticks on your pets despite using our product in combination with their regular medications. We completely understand how upsetting and disappointing this must be.
While we do stand by our 100% satisfaction guarantee, our intention in our response was not to dismiss your concerns but rather to offer guidance based on what has worked for other pet owners in similar situations. In some cases, a multi-layered approach can provide better results, and we wanted to help you explore those options—not push additional products on you.
That said, if you are not satisfied with the collar’s performance, you are absolutely eligible for a full refund under our guarantee. You don’t need to purchase anything else or return the product—just reply to our last email and we’ll process the refund right away.
We appreciate your feedback and the opportunity to make this right. Your pets’ health and your satisfaction remain our top priorities.
Kind regards
Marc
SK
Sophie K.
Scammers!!
Please save yourself the headache and avoid this company at all costs. The collars do not work. I decided to wait a while to see if the product would kick in and it did not. After 25 days of continuous wear I picked ticks off my dog everyday. Do not fall for the website reviews they are all paid. I tried to reach out to the company for a refund and they told me they could give me a 40% percent refund! How insulting when they have a money back guarantee policy. Absolutely garbage product do not waste your time with these scammers.
Response from FurLife™Apr 30, 2025
Thank you for taking the time to share your experience, and we're genuinely sorry to hear that our collar did not meet your expectations. Your feedback is important, and we understand how frustrating it must be to deal with ongoing tick issues despite consistent use.
Our collars are formulated with natural ingredients and are designed to be effective over time, but we also recognize that every dog is different, and external factors can impact results. We're sorry to hear it didn’t work as intended for your pet.
Regarding your refund experience, we want to sincerely apologize for any confusion. The partial refund offers you received were optional and meant to provide flexibility—they are not a requirement. As part of our money-back guarantee, you are absolutely entitled to a full refund with no return of the product necessary. Please just respond to our latest email and request the full refund—we’ll be happy to process it right away.
We’re committed to standing behind our products and making things right for our customers. Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future.
ME
Michelle E.
UPDATED: Money Back Guarantee a JOKE!
UPDATE: After reading the response to my review, I am even more confused! To confirm, I did eventually receive a full refund, but only after numerous emails and screenshots of their refund policy stating they would refund the purchase price, no questions asked, without the return of the product.
My confusion comes in after I read "Marc's" response: "We also want to clarify that the refund percentages you were offered were part of optional resolutions—meant to give customers flexibility—but they are not conditions. You are absolutely entitled to a full refund per our money-back guarantee, and no return of the product is required." GIVE THE CUSTOMER FLEXIBILITY?????? Why on earth would the customer want flexibility when requesting a refund? Sure, I'll take 40% of my money back. No wait, maybe 60% is better. How about 80% instead of 100%? What a ridiculous thing to say. The flexibility is so that the company can keep as much money as they can! That is the most insulting response I have ever heard!
My negative review stands. I would be very careful when dealing with FurLife even though they say they have a money back guarantee. Hopefully, you will not need to request a refund, but if you do, be prepared to fight for it.
My dog can't use the collar due to an allergic reaction. I requested a refund with an explanation. First offer was 40%!!! Then 60%. Now it is 80% with the return of the product. Even when I copied and pasted their own return policy showing a money back guarantee with NO QUESTIONS ASKED AND NO RETURN OF PRODUCT NECESSARY! What a joke! These folks must be paid on commission. We'll see what their final offer is but I won't stop until I receive a full 100% refund even if I have to escalate to a supervisor.
Response from FurLife™Apr 30, 2025
Thank you for your feedback, and we're truly sorry to hear about your dog's allergic reaction to the collar. Your pet's safety and well-being are incredibly important to us, and we completely understand your frustration.
We also want to clarify that the refund percentages you were offered were part of optional resolutions—meant to give customers flexibility—but they are not conditions. You are absolutely entitled to a full refund per our money-back guarantee, and no return of the product is required.
If you haven’t already, please simply respond to our most recent email confirming you’d like the full refund, and we will process it right away—no questions asked. There’s no need to accept any partial refund offers unless you choose to.
We sincerely apologize for any confusion or inconvenience caused, and we appreciate you giving us the chance to make this right.
Kind regards
Marc
