FurLife™Reviews of getfurlife.com

Response from FurLife™May 7, 2025

Thank you for taking the time to share your feedback, and we’re truly sorry to hear that you’re still experiencing issues with ticks despite using our collars. We want to clarify that our collars typically take a few days to become fully effective after being placed on your dog, as the natural active ingredients need time to distribute across your pet’s coat and skin. If they were applied recently or if they were removed and reapplied frequently, this could impact their effectiveness. We also understand how frustrating it must be to try using two collars at once without seeing improvement. This isn’t necessary for most pets, so we’d really appreciate the opportunity to learn more about your dog’s situation and potentially guide you in the right direction. It’s possible that certain environmental factors or sensitivities are at play. Please don’t hesitate to reach out to us directly at [email protected]. Our team is here to help and would love to work with you to figure out why the collars didn’t work as expected. Your satisfaction and your dog’s well-being are very important to us. We hope to hear from you soon so we can find the best solution together. Kind regards Marc from FurLife

Response from FurLife™May 7, 2025

Thank you for your feedback, and we're sorry to hear that you feel the collar hasn’t worked for your pet. Our collars are designed to begin working within a few days, as the natural active ingredients gradually distribute across your pet’s coat and skin. If applied recently or if the collar wasn’t worn continuously, that might explain the lack of immediate results. We’d really like to understand more about your experience so we can help identify what may have gone wrong. Please contact us at [email protected]—our team is here to support you and may be able to guide you in the right direction to improve effectiveness or explore other solutions. Your satisfaction is important to us, and we appreciate the opportunity to make this right.

Response from FurLife™May 7, 2025

Hello Mindy, Thank you for your feedback, and we’re truly sorry to hear about your experience. We want to be absolutely clear: we are not a scam company. We are a legitimate US-based business, and our headquarters are located in the United States. Our team is fully committed to providing safe, high-quality products and transparent customer service. Regarding the address you mentioned—30 N Gould St, Sheridan, WY—we understand your concerns. This is a registered business address used by many online companies for administrative purposes. While it's true that some less reputable businesses have used the same service in the past, we assure you that we operate honestly and independently, and we take pride in our customer relationships. In terms of your payment, we want to clarify that you were not charged multiple times from us, and there was no fraudulent activity on our end. Your purchase was processed securely through ShopPay, which is a very safe and widely trusted payment provider. There was no need to cancel your credit card, and we're sorry if any confusion led to that step. Additionally, we’ve reviewed your case and can confirm that a full refund has already been issued to you. We're sorry the refund process took longer than expected and involved multiple messages, but our intention was always to resolve it fairly and respectfully. If you have any remaining questions or concerns, please don’t hesitate to contact us at [email protected]. We're here to help and make things right wherever we can. Kind regards Marc

Response from FurLife™May 7, 2025

Thank you for sharing your experience with us. We're very sorry to hear about what happened and truly hope your cat is doing well. We want to clarify that our collars are designed to be flexible, lightweight, and safe for pets. The material used is soft and adjustable to minimize the risk of injury. Please reach out to us directly at [email protected] so we can ensure you receive a full refund and discuss the incident in more detail. Thank you again for bringing this to our attention — the safety of your pet is extremely important to us.

Response from FurLife™May 7, 2025

Thank you for your feedback, and we're sorry to hear that your dog still picked up a tick while wearing the collar. While our collars are designed to help repel ticks using natural ingredients, no solution can guarantee 100% protection, especially in areas with high tick activity. It's important to note that ticks can still attach if they make contact with untreated areas, such as deep inside the ears. That said, we understand your concern and are committed to standing by our satisfaction guarantee. We also want to clarify that our intention is never to scare anyone into purchasing our product. Our messaging is based on customer feedback and concerns about traditional chemical treatments. We always encourage pet owners to make the choice that's best for their individual dog’s needs. I see that you've requested a refund—please know that we stand by our policy and will make sure this is handled properly. If you haven’t already, feel free to reach out to us directly at [email protected], and we’ll be happy to assist you further. We appreciate you giving our product a try and hope your little guy is doing well. Kind regards Marc

Response from FurLife™May 7, 2025

Thank you for your honest feedback, and we’re sorry to hear that your experience with our communication and review responses left you feeling unsure about our company. We do send occasional reminders to customers who showed interest in our products, but it’s never our intention to make anyone feel pressured or overwhelmed. We understand how important it is to feel confident in your purchase decision, and we respect that completely. Regarding our responses to reviews — we appreciate you pointing this out. While we do aim to be consistent in how we address common concerns, our team reads and responds to each review individually. We certainly don’t want our replies to feel generic or impersonal, and we’ll take your feedback to heart as we continue working to improve how we engage with our customers. If you have any specific questions or concerns about the pendants or anything else, please feel free to reach out to us directly at [email protected]. We’re here to help and happy to provide more detailed information anytime. Thanks again for sharing your perspective — it truly helps us do better.

Response from FurLife™May 5, 2025

Thank you for your feedback, and we're truly sorry to hear about the frustration you've experienced. We’ve reviewed your case and can confirm that you were in contact with one of our agents yesterday. A full refund has already been processed for your order under our 30-day money-back guarantee—there’s no need to return the product. While we're disappointed to hear that the collar didn’t work for your pet, we want to assure you that we’re always working to improve both our products and our service. Again, we sincerely apologize for the inconvenience. If there’s anything else we can do to support you, please don’t hesitate to reach out directly. Kind regards Marc

Response from FurLife™May 4, 2025

Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction with your experience. We want to clarify that we do offer a 30-day money-back guarantee on our products, as part of our commitment to customer satisfaction. If you are within this window and not seeing the results you expected, you are absolutely eligible for a refund. We're sorry if there was any confusion or miscommunication around this policy. Please reach out to us directly at [email protected] so we can look into your order and make this right. Our team is here to help, and we’d appreciate the opportunity to resolve this matter for you. Thank you again for bringing this to our attention. Kind regards Marc