FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Does not work. Our dogs have gotten the same amount of ticks as without Furlife. This might work for dogs in town but does NOT work for dogs who are constantly in thick grass, brush, and water.
Response from FurLife™May 20, 2025
Thank you for your honest feedback, and we’re sorry to hear that the collar didn’t meet your expectations—especially given the active outdoor lifestyle your dogs have.
Our collars are made with natural ingredients and are designed to provide gentle, everyday protection.
We genuinely appreciate you sharing this perspective, as it helps us better understand how our products perform in different conditions. If you have any additional details or would like to speak with our team directly, we’d love to hear from you. Please feel free to reach out to us at [email protected].
Thank you again for your feedback—it’s valuable in helping us improve.
JR
Justin R.
Tick on my pup the first week of using…
Tick on my pup the first week of using the collar
Response from FurLife™May 20, 2025
Thank you for your feedback, and we're sorry to hear that you found a tick on your pup during the first week of using the collar.
While our collars are designed to begin repelling pests shortly after being worn, it can sometimes take a few days for the natural ingredients to fully activate and distribute through your dog’s coat. In some cases, especially in high-tick areas or during peak season, ticks may still be encountered early on.
We understand how disappointing it is to see a tick despite taking preventative measures. Your experience is important to us, and we’re continuously working to improve the effectiveness of our products.
If you have any questions, or would like to share more details about your dog’s environment or how the collar was used, please reach out to us at [email protected]—we’d be happy to assist you further.
Thank you again for bringing this to our attention.
SX
Steve X.
The green pellet fell out on two…
The green pellet fell out on two separate collars, twice within a couple months. I got new collars after the first time a month after buying two and then the new collar pellets fell out after a month or so. I will never buy them again and don't even want them if they're free, it's not worth having to check if they're good every day.
Response from FurLife™May 20, 2025
Thank you for sharing your experience, and we're truly sorry to hear about the issues you've had with the green pellets falling out of the pendants—not just once, but multiple times.
This is absolutely not the experience we want our customers to have, and we understand how frustrating it must be to deal with a product that doesn’t hold up as expected. The green pellet is a key component of the pendant, and it should remain securely in place throughout its intended lifespan. What you described is not typical, and we’re actively investigating this issue with our production team to ensure better quality control moving forward.
We sincerely appreciate your feedback—it helps us improve and address issues we may not otherwise catch. While we respect your decision not to use the product again, please know that we take this seriously and are working to prevent this from happening in the future.
If you'd like to provide any additional details about the pendants you received, or if there's anything else you'd like to discuss, please feel free to contact us at [email protected]. We're here to listen and help however we can and would be happy to offer you a free replacement!
EV
Eva
Horrible
Company sucks lost my package and left me to figure out our defiently wouldn't recommend this company. Still never received the package it's apprently my problem for an extra $10 from the usps thanks ass holes
Response from FurLife™May 16, 2025
We're very sorry to hear about your experience, and we truly appreciate you bringing this to our attention.
It’s absolutely not the experience we want any of our customers to have. If your package was lost or mishandled in transit, that is something we take seriously and are here to help resolve. Please reach out to us directly at [email protected] so we can look into your shipment status and find the best solution for you.
We also want to clarify that there should be no $10 surcharge from USPS associated with your order. If you were charged anything additional, we’d like to investigate that further and ensure it's corrected.
Again, we’re sorry for the frustration this has caused. Your satisfaction is very important to us, and we hope you’ll give us the opportunity to make this right.
BH
Barbara H.
The smell of this is very strong
The smell of this is very strong and gave me migraine, my husband’s allergies got bad and my dogs couldn’t tolerate either! I have requested how to send back and get refund but continue to get run around! Very poor company and I would not recommend to my worst enemy!
Response from FurLife™May 16, 2025
Thank you for your feedback, and we’re truly sorry to hear about the reaction you and your family had to the collar.
Our collars are made with natural ingredients, including essential oils, which can have a strong scent—especially when first opened. While many pets and owners do well with them, we understand that some individuals may be more sensitive. We always recommend airing the collar out for several days before use to help reduce the intensity of the smell, but we recognize that in some cases, it may still be too strong.
We also want to clarify that your order has already been fully refunded, and no return is necessary. We're sorry if there was any confusion or delay in communication—this is not the level of service we aim to provide, and we’re actively working to improve our support process.
If you have any remaining concerns, please don’t hesitate to reach out to us directly at [email protected]. We genuinely regret your experience and appreciate you giving us the chance to address it.
JA
Jay
Allergic reaction to collar
My husband and I recently purchased organic collars for our three pups. Unfortunately, one of them has had an allergic reaction to the collar. Their routine and schedule remain unchanged, and the only new element introduced was the collars. I have emailed three times and called without receiving any response. This lack of communication is very frustrating, especially since the company claims to prioritize customer satisfaction. More importantly, I am concerned for the well-being of my pup.
Response from FurLife™May 16, 2025
Thank you for reaching out and sharing your experience—we’re truly sorry to hear about your pup’s reaction and the difficulty you’ve had getting in touch with us.
First and most importantly, we hope your dog is feeling better. While our collars are made with natural ingredients and are generally well-tolerated, we understand that every dog is different, and sensitivities can occur. Your pet’s well-being is our top priority, and we take situations like this very seriously.
We also want to sincerely apologize for the lack of response to your emails and calls. That’s not acceptable, and we understand how frustrating it must be—especially when your pet’s health is involved. We’re currently reviewing what went wrong on our end to ensure this doesn’t happen again.
If you have any concerns or would like to share more details, don’t hesitate to contact us directly at [email protected]—we’re here to help and want to make this right.
Thank you again for bringing this to our attention.
GB
Gina B.
Ordered but not received ... AI generated response
We ordered the Flea & Tick defense chews for large Dogs on April 28, 2025. We still have not received the product. The phone number listed on the website is "not in order - please use the email address". The email address sends you an AI generated response. The issues never get sent to an actual customer service representative. Lastly, the company automatically sets you up to receive reoccurring deliveries - in my case, every 45 days. I am always open to trying new products from new companies; however, this company deals with customers suspiciously and I cannot support it further. I have requested cancellation of my initial order and cancellation of any further orders. No response to date.
Response from FurLife™May 16, 2025
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration you’ve experienced.
We understand how concerning it is not to receive your order in a timely manner, especially when communication has been less than satisfactory. This is not the experience we strive to provide, and we sincerely apologize for the inconvenience.
Regarding your order placed on April 28, 2025, we’d like to help investigate the delay and ensure your product gets to you—or issue a refund if preferred. Please reach out to us directly at [email protected] so we can look into your order status and assist right away.
We also want to clarify that while our subscription service is optional and intended to make product delivery more convenient, you can cancel at any time through your customer portal, or simply by emailing us. If you haven’t already received confirmation, please contact us again and we’ll make sure your subscription is fully canceled and that no further charges are made.
Your feedback is important, and we’re actively working to improve our communication and service systems. Thank you for giving our products a try—we’re truly sorry we didn’t meet your expectations this time.
Kind regards
Marc
LK
Lisa, Keith & M.
Buyer Beware!
Buyer Beware!! Bought this product after reading thru their website and then seeing their 100% satisfaction guarantee we decided to purchase it. After using it for a week and not seeing the results we expected or that were promoted on their website, we requested a refund, which turned out NOT to be as easy as their refund policy makes it sound. Initially the Customer Service Rep, Donnie, tried to persuade me to keep it for another 25 days, well they only have a 30 day window for returns/refunds, so I declined, stating their “no questions asked” return policy. Then the rep offered me a 40% refund and I could keep the product. Again, I had to quote their return policy that states “no need to return product”, and once again pointed out that it was a 100% refund, per their policy. The rep then offered me an 80% refund and I could keep the product or if I wanted a full refund I needed to return the product, at my expense. Once again, I needed to quote and highlight from their own return policy how they offer your money back (not partial), no questions asked and no need to return the product, not to mention how our back and forth emails were now wasting my 30 day window for the return. I eventually did get a full refund with no need to return the product, but it was not easy!!
Response from FurLife™May 16, 2025
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered during the refund process.
You're absolutely right to expect a smooth, hassle-free return experience. We regret that your interaction did not reflect this promise from the start, and we completely understand your disappointment.
What you experienced does not meet our standards for customer service, and we are actively reviewing this case internally to ensure clearer communication and consistency with our policies moving forward. Your feedback is extremely helpful and will directly contribute to improvements in how we train and support our team.
We’re glad to hear that your refund was ultimately processed in full, but we’re truly sorry it took more effort than it should have. If you have any concerns or questions, please feel free to reach out to us at [email protected]—we’re here to help and want to ensure this doesn’t happen again.
Thank you again for bringing this to our attention.
