FurLife™Reviews of getfurlife.com

In short, the flea/tick preventative collar tag I attempted to attach to my dog’s collar was damaged after struggling to attach it. I submitted a request for service, not really sure what to expect, but Donnie was immediately on the job with an offer for a replacement free of charge. Not only did I receive an email from Donnie in regards to the offer, but a notification of a new order placed; with tracking that same night less than two hours after the original email. Customer service nowadays is a tricky path depending on who you have to help you through, and Donnie is someone who makes the bumpy ride as smooth as possible.

I placed an order for 5 collars but forgot to change the color. I sent an email requesting to change the color, Joan responded the same day, on a Sunday, and quickly made the change for me and I received an updated order confirmation right away. I appreciate the excellent, no-hassle customer service!

I really was uncertain about the product when we first purchased them. I knew that I did not like putting chemicals on my kids. We went ahead and purchased four sets and figured they were worth a try in late March. They have been great up, to this date we have not had any issues with fleas or ticks and live on the edge of a woods. We did not have any other issues until approximately a month ago when the liquid bulbs started coming out of the Pendant. I managed to find them and actually got one back in intact. The other two I did not have luck with and the bubble leaked. I contacted customer support and received an email from Julia within a day. I was told to send pictures and briefly explain what issues we had. After doing that on Sunday I received an email the next day stating they were shipping new collars at no cost to me. To be fair, two of my dogs play constantly and I don't think it was all of the pendant's fault. Julia still insisted on sending new items. That is above and beyond good customer service. Thank you Julia we will continue to support your product.

Ramon and Julia made it clear that they were going to correct my issue of a damaged product in the mail. I love this company. I had to send invoice info twice which is minor but frustrating .... but truly 5 star service... thanks

I contacted Furlife customer service on some questions I had regarding their products and representative, Julia, was informative and all around a great source of knowledge. She was helpful and made me feel comfortable with my purchase.

Ramon solved my billing problem immediately. A pleasure!

Julia quickly solved my problem and sent a replacement for the broken fill pouch. It’s so nice to have a company with easy customer support!

I ordered one of the pods for my dog Hank Junior, and it was damaged in the mail which created a lake in the pod. Julie was fabulous. She jumped right on my problem and shipped out a brand new one now Hank is wearing his pod and we’re loving it thank you so much for standing behind your property !!