FurLife™Reviews of getfurlife.com

Response from FurLife™May 26, 2025

Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration and disappointment you've faced—not only with the product but especially with the way your refund request was handled. Our 30-day money-back guarantee is meant to give customers peace of mind, and we regret that your request was not resolved more smoothly. You should not have had to go back and forth or feel pressured to accept anything less than what our policy promises. We also want to sincerely apologize if any part of our communication came across as dismissive or sales-driven—your concerns should have been the priority. Your feedback is being taken seriously and shared with our customer care leadership so we can improve how these situations are handled in the future. If you're open to it, we’d still like to make this right. Please feel free to reach out to us again at [email protected], and we will make sure your case is reviewed by a senior team member who can assist you properly. Thank you again for your honesty—it helps us grow, and we’re truly sorry that we let you down.

Response from FurLife™May 26, 2025

Thank you for taking the time to share your experience. We’re truly sorry for both the disappointment with the product and the frustration you experienced during the refund process. Our natural flea and tick pendants are designed to repel pests, but we understand that they do not work the same way for every dog or in every environment. Finding embedded ticks despite using the pendant is absolutely not the result we want for our customers—or their pets—and we regret that it failed to provide the protection you expected. We also want to sincerely apologize for the back-and-forth you faced while trying to claim a refund. Our 30-day money-back guarantee is in place to give customers confidence in trying our products, and you were right to expect a smooth and hassle-free process. The delay, the partial refund offers, and the final refund excluding shipping fell short of the experience we aim to deliver. We're actively reviewing our policies and training our team to ensure consistency and clarity moving forward. We appreciate your honest feedback—it helps us improve. If there’s anything further we can do to support you, please don’t hesitate to reach out to us again at [email protected]. Wishing you and your dog all the best, and thank you again for giving us the opportunity to respond.

Response from FurLife™May 26, 2025

Thank you for sharing your thoughts—we completely understand your hesitation, and we appreciate you taking the time to read reviews and do your research before making a purchase. We also fully acknowledge that our natural flea and tick solutions don’t work the same for every dog or in every environment. We're continuously listening to customer feedback to improve both our products and our service. If a product isn’t performing as intended, we take that seriously and evaluate how we can do better, including adjustments to formulations and policies when needed. We respect your decision and thank you again for your honest input. Should you ever have questions or want to learn more about our products, feel free to reach out to us directly at [email protected]. Your trust—and your pet’s well-being—are our top priorities.

Response from FurLife™May 21, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear that you have not yet received the correct items. We completely understand your frustration, especially after being assured that the replacement collars would be sent promptly. Please accept our sincerest apologies for the delay and the lack of communication you've encountered. This is not the experience we want our customers to have. To resolve this as quickly as possible, we kindly ask you to reach out to us directly at [email protected] so we can investigate the status of your re-delivery and determine if there were any issues along the way. If for any reason your replacement collars are not in transit, we will make it right—either by reshipping the correct items or issuing you a full refund. Thank you again for bringing this to our attention, and we hope to have the opportunity to resolve this for you promptly. Kind regards Marc

Response from FurLife™May 21, 2025

Thank you for your feedback, and we're sorry to hear that our product didn’t meet your expectations. We want to clarify that while our collars are designed to last up to 8 months in terms of effectiveness, our money-back guarantee is limited to 30 days from the date your order was delivered. This policy is clearly stated at the time of purchase and is in place to ensure fairness and consistency for all our customers. We understand that it can be disappointing when a product doesn’t work as hoped, especially when it comes to your pet’s comfort and well-being. While we're unable to process a refund outside of the 30-day window, we genuinely appreciate your feedback and will continue working to improve both our products and service. If you have any further concerns or questions, please don’t hesitate to reach out to us at [email protected] — we’re here to help however we can. Kind regards Marc

Response from FurLife™May 21, 2025

Thank you for your review, and we're truly sorry to hear that your dogs are still dealing with fleas despite using our collars. We want to clarify that our collars are designed as a preventative solution, not a treatment for active flea infestations. If your dogs already had fleas at the time of putting the collars on, the collars alone may not be enough to resolve the issue. In such cases, we recommend pairing the collars with a fast-acting flea treatment to eliminate the existing fleas first. Once the infestation is under control, the collars can then help prevent future outbreaks. We understand how frustrating it is to see your pets uncomfortable, and we’d love the opportunity to support you further. If you have any questions or need guidance on how to get the best results, please feel free to reach out to us at [email protected]. Your pets’ health and comfort are very important to us, and we're here to help however we can.

Response from FurLife™May 20, 2025

Thank you for your feedback, and we're truly sorry to hear that you had a disappointing experience. We understand how frustrating it can be when a product doesn’t meet your expectations. Please know that we are a US-based company committed to transparency, quality, and customer satisfaction. If there's anything we can do or if you have specific concerns about the product, we’re here to help. Your feedback is important and helps us improve. We’d also be grateful if you would consider updating your review based on the resolution provided. Thank you again for sharing your experience.

Response from FurLife™May 20, 2025

Thank you for sharing your experience, and we're very sorry to hear that the collar did not provide the level of protection you expected for your dogs. While our collars are made with natural, pet-safe ingredients and designed to repel fleas and ticks effectively, we understand that no solution is one-size-fits-all—especially when it comes to pets who may be in high-exposure environments or have individual sensitivities. We're genuinely sorry that the collar didn’t work as intended for your dogs. If there's anything else we can do to assist you further, please don't hesitate to reach out at [email protected]. We truly appreciate your feedback and the opportunity to improve.