FurLife™Reviews of getfurlife.com

Response from FurLife™May 26, 2025

Thank you for sharing your experience, and we're truly sorry to hear that the collars didn’t live up to your expectations. We understand how frustrating it is to invest in a product—especially one meant to protect your pets—only to have it fall short. The collars with the liquid inserts are designed to provide long-lasting protection, and we regret that yours only lasted two months. That’s certainly not the experience we want for any of our customers. We appreciate you bringing this to our attention and would like to make it right. Please reach out to us at [email protected] so our team can review your order and help find a solution, whether that’s a refund or an alternative resolution. Your feedback is extremely important to us, and we’re committed to improving both our products and your overall experience. Thank you again for giving us the opportunity to address this.

Response from FurLife™May 26, 2025

Thank you for taking the time to share your experience, and we’re deeply sorry to hear about what you and your dogs have been through. We completely understand how heartbreaking and frustrating it must be—not only to find a tick on your dog after using a preventative product, but to then have one of them test positive for Lyme disease. That’s a devastating situation, and we sincerely wish your pup a full and speedy recovery. Our natural flea and tick pendants are designed to repel pests—not kill them on contact—and while many customers have success with them, no solution, natural or chemical, can guarantee 100% protection in every case. That said, the fact that both of your dogs were affected is incredibly concerning, and we take your experience very seriously. We also regret that the response you received from our team left you feeling dismissed. While our 30-day return policy is standard, your situation clearly warrants a closer look. We’d like the opportunity to review your case again and see what more we can do to support you. Please reach out to us at [email protected] with your order information and a brief note referencing this review. We truly want to make this right in any way we can. Thank you again for your feedback—and more importantly, for doing everything you can to protect your dogs.

Response from FurLife™May 26, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you’ve encountered—not only with the product but also with the delay in service. We completely understand your disappointment. You placed your trust in a natural, toxin-free solution to protect your dogs, and it’s clear the collar pods did not meet your expectations. While our collars are designed to provide up to 12 months of protection, what you described—rapid evaporation and diminishing scent—is absolutely not the quality we strive to deliver. We also apologize for the delay in shipping and the lack of direct phone support. Our phone line currently provides information and directs customers to email so we can ensure all inquiries are properly documented and handled. That said, you should not have to wait or wonder whether your messages are being seen, and we’re sorry for that added stress. Please know that your emails are important to us, and our support team is actively working through all inquiries. If you haven’t already, please email us at [email protected] with your order number and mention this review. We will prioritize your case and do our best to resolve it quickly and fairly. Thank you again for your feedback—it helps us improve, and we truly hope to have the opportunity to make this right for you and your dogs.

Response from FurLife™May 26, 2025

Thank you for sharing your experience, and we are truly sorry for everything you and your dogs have gone through. We can only imagine how upsetting and stressful it must be—not only to find ticks despite using a preventative product, but to then have one of your dogs diagnosed with Lyme disease. That’s heartbreaking, and we sincerely hope your pup is receiving the care they need and on the path to recovery. While our collars are designed as a natural repellent and can take up to 2–3 weeks to reach full effectiveness, we recognize that this timeline doesn’t help when you're seeing ticks right away. The health and safety of your pets is our top priority, and we deeply regret that the product didn’t perform as you had hoped. We also want to apologize for the refund process being more complicated and delayed than it should have been. Our 30-day money-back guarantee exists to give customers peace of mind, and we're sorry that you had to push to have that honored properly. Your feedback has been shared with our team so we can improve—not only the clarity of our product information but also the efficiency and empathy of our customer support. If there’s anything more we can do for you, please don’t hesitate to contact us at [email protected]. Again, we’re so sorry for your experience and send our very best wishes for your dog’s health and recovery.

Response from FurLife™May 26, 2025

Thank you for your feedback, and we're truly sorry to hear that the collars didn’t work as expected for your dogs. While we're glad to hear you liked the scent, we completely understand how frustrating and concerning it is to find ticks—especially so soon after starting use, and even more so when one was found right under the collar. That’s certainly not the level of protection we aim to provide. Our collars are made with natural ingredients designed to repel fleas and ticks, and they can take up to 2–3 weeks to reach full effectiveness. However, finding that many ticks in just a few days is alarming, and we completely understand your disappointment. We'd really appreciate the opportunity to make this right. Please contact us at [email protected] with your order details so our team can review your case and help find a resolution. Thank you again for bringing this to our attention—we’re committed to improving both our products and your experience.

Response from FurLife™May 26, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear that the collars didn’t provide the support you were hoping for—especially for your senior dogs. We understand how important it is to find something that works, particularly when caring for older pets who may be more sensitive and vulnerable. It’s incredibly frustrating to invest in a natural solution, only to have to turn to other treatments so soon afterward. Our collars are designed to help repel fleas and ticks using natural ingredients, but we know they may not be effective in every situation, especially when there’s already an active infestation. We regret that the product didn’t deliver the results you expected and that it felt like a waste of your time and money. We’d really like the chance to make this right. If you haven’t already, please reach out to us at [email protected] so we can review your order and work toward a resolution. Thank you again for your feedback—it helps us improve, and we truly hope to earn back your trust.

Response from FurLife™May 26, 2025

Thank you so much for sharing your experience, and we're genuinely sorry to hear how disappointed you are—especially after making such a heartfelt effort to help your four little dogs. We can tell how much you care about your pups, and it’s incredibly frustrating (and disheartening) when a product you hoped would bring relief doesn’t deliver the results you were counting on. Especially when you’ve already tried so many other options and made a financial stretch to give this a try. Our collars are designed to repel fleas and ticks using natural ingredients and typically take 2–3 weeks to reach full effectiveness. However, if there is an active infestation already present, the collars may need support from other treatments during that period. That said, we completely understand your frustration—if your dogs are still scratching and you're still seeing pests, it understandably feels like the product hasn’t worked at all. The loss of scent you mentioned is also concerning, as that could indicate the collar has dried out more quickly than intended. The scent is a sign that the active oils are still present and working. We want to make this right. Please reach out to us at [email protected] with your order information, and we’ll be happy to review your case and offer a resolution—whether that’s a refund or other support. Thank you again for your honest feedback. We’re so sorry your pups are still uncomfortable, and we hope to help you find a solution that works better for them.

Response from FurLife™May 26, 2025

Thank you for sharing your experience, and we’re truly sorry to hear how disappointed you are. We understand how upsetting it is to invest in a product that’s supposed to protect your dog—only to find multiple ticks, especially when you don’t live in a heavily wooded or high-risk area. That’s incredibly frustrating, and it’s certainly not the level of protection we aim to provide. Our collars are made with natural ingredients designed to repel fleas and ticks and typically take about 2–3 weeks to reach full effectiveness. However, we recognize that this timeline doesn’t help if you’re already seeing ticks on your dog, and clearly in your case, the collar did not perform as expected. We’re genuinely sorry for that. We’d appreciate the opportunity to make this right. Please reach out to us at [email protected] with your order information, and our team will be happy to review your case and offer a resolution—whether that’s a refund or additional support. Thank you again for your feedback. We take it seriously and are committed to improving both our products and your experience. Most importantly, we hope your pup stays healthy and tick-free moving forward.