FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Picking ticks of my 2 dogs every other day... terrible way overpriced...does not work...don't waste your money..
Response from FurLife™Jun 6, 2025
Thank you for your honest feedback, and we’re truly sorry to hear about your experience.
We completely understand your frustration—having to remove ticks regularly despite using a preventive product is not only disappointing, but concerning, especially when your pets’ health is at stake. While our collars are made with natural ingredients and designed to provide gentle yet effective protection, their performance can vary depending on environmental factors like tick population, exposure areas, and your dog’s activity level.
That said, it’s clear our product didn’t work as expected in your situation, and for that, we sincerely apologize. We’ve gone ahead and issued a full refund for your purchase—no return necessary—as part of our satisfaction guarantee.
We appreciate you giving our collars a try and hope you’ll consider us again in the future. If you have any additional concerns or would like personalized support, feel free to reach out at [email protected]. We're here to help.
TB
Terisa B.
SCAM!!
SCAM!!! I spent $290, because i bought the 4 packs of each dog & cat collars, 12 month protection, because we have 3 of each. It seemed more affordable, at the time, then buying 2 & adding an extra to the order{total of 6}. They came in over a week later then i was told. I had to contact customer service more then once to find out where the package was, because there was no updated tracking. When they arrived, we have 2 extra, 1 of each, I went & bought new collars for each of our 6 fur babies, so more $$ spent, so now over $300 for all of this. When we started this adventure, our fur babies were just starting to get fleas, it's that time of year here in FL.. We wanted to get ahead, so it wouldn't get worse. It was suggested to give the product a week, maybe 2, to let it really take affect. By the 3rd week, ALL 6 of our fur babies had the WORST infestation of fleas we have ever seen, & the dogs are all 13yrs old & our cats are 9yrs old & 2 that are 3yrs old. Also ALL of them have skin irritation in the area around their necks where this product was. UNACCEPTABLE!!!! I contacted customer service & they said to purchase some flea shampoo, flea spray, etc. What??? These green what ever they are, were suppost to help, NOT attract MORE!!! By the time i got them off every fur baby, they were ALL miserable. I contacted customer service & they said "unfortunately it's past the allotted refund time". Now we have to pay even MORE to get all of our fur babies taken care of. NEVER AGAIN will i fall for an add for our fur babies. We will take them to a REAL vet.
Response from FurLife™Jun 6, 2025
Thank you for taking the time to share such a detailed review. We want to start by sincerely apologizing for the experience you’ve had—it’s clear that both you and your pets went through a very frustrating and upsetting situation, and that’s absolutely not the experience we aim to provide.
First and foremost, we’re incredibly sorry that the collars did not work for your pets and that they experienced discomfort and skin irritation. While our collars are made with natural ingredients and designed to be a gentle alternative to traditional chemical treatments, we completely understand that they are not the right fit for every pet, especially in regions like Florida where flea and tick activity can be extremely intense.
We also want to address the shipping delay and lack of tracking updates. That’s not the level of service we strive for, and we’ll be reviewing this with our logistics team to prevent future issues. Regarding the extra collars you received, we understand how that, coupled with the performance issues, only added to your frustration. You shouldn’t have had to spend more out of pocket trying to correct the problem.
We hear your disappointment, especially about how your refund request was handled. That is not the kind of support we want to offer our customers, and we’re escalating your case internally for review. Please know that while we do have a refund policy in place, we also care deeply about doing right by our customers—and clearly, in this case, we fell short.
Although we can’t undo the stress this has caused, we’d still like to make this right. Please contact us again at [email protected] and reference this message so a senior member of our team can personally assist you.
We truly appreciate your feedback—it helps us improve both our products and service—and we’re genuinely sorry we let you down.
QF
Quinton F.
Doesn’t work at all
Doesn’t work at all. Our dog has had it for 2 weeks and we just pulled 15 ticks and countless fleas off of him. Waste of money.
Response from FurLife™May 29, 2025
Thank you for sharing your experience, and we're very sorry to hear that our product didn’t provide the protection you expected for your dog.
While our collars are designed to help repel fleas and ticks using natural ingredients, we understand that effectiveness can vary depending on several factors such as the dog’s environment, level of infestation, and sensitivity to ingredients. In some cases, especially in areas with heavy pest populations, additional treatment methods may be necessary.
We never want our customers to feel like they've wasted their money. Please reach out to our customer support at [email protected], and we’ll be happy to help you.
Your satisfaction and your pet’s health are our top priorities, and we appreciate you giving our product a try. Thank you again for your feedback—it helps us continue to improve.
DC
Disappointed C.
WASTE OF MONEY, CATS STILL SUFFERING!
Even though I complained about the cat collars not being effective multiple times within the 30 days. They refused a refund because it was after the 30 days that i actually used the words I want a refund! This company does NOT DO THE RIGHT THING.
My 2nd order that they said is what I needed, shampoo and spray was a wasteof time and money. It was within the 30 days and they offered 40% refund, then 80% refund, but never the money back.
PLEASE STAY AWAY FROM THIS COMPANY! $200 later with no positive results using their products!!!!!
Response from FurLife™May 29, 2025
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it must be to feel like your concerns weren’t fully addressed, and we want to take this opportunity to clarify a few important points and ensure we make things right.
First, we sincerely apologize for any confusion around the timing and wording of your refund request. While we do have a 30-day satisfaction guarantee, we never intend for technicalities to get in the way of doing the right thing for our customers. Our team did offer partial refund options based on your case, but we absolutely respect your decision if you'd prefer a full refund instead.
To move forward, if you would like to proceed with a full refund, simply decline the previous offers and reach out to our customer support directly at [email protected]. We’ll make sure it’s processed promptly—no product return required.
Again, we apologize that our products didn’t meet your expectations and that your experience left you feeling this way. Your satisfaction is very important to us, and we hope this resolution helps restore your trust.
Thank you for giving us the opportunity to make it right.
TS
Taryn S.
If I could give 0 stars I would.
If I could give 0 stars I would.. I spent $400 on stuff for my animals and it is not working at all.. my dogs had fleas and after a week of the collar being on, they still have them. I bathed them to get the fleas off to maybe kickstart the collar and it didn’t work, so now they have a super strong smell on them and still have fleas
Response from FurLife™May 29, 2025
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We completely understand how upsetting it is to invest in products for your pets and not see the results you were hoping for. Our collars are made with natural ingredients and are designed to help repel fleas over time, but in cases of active infestations, especially more severe ones, they may need additional support—like flea baths, sprays, or other treatments—to be fully effective. We appreciate you trying to boost the collar's effectiveness with a bath, and we’re sorry to hear it still didn’t bring the relief your dogs needed.
Regarding the strong smell, our collars do contain natural oils like citronella, which can have a potent scent at first. Airing them out for a few days before use can help reduce the intensity, but we understand that doesn’t help in hindsight and that the combination of the scent and lack of results has been frustrating.
Given the situation and your significant investment with us, we want to make it right. Please contact our customer support at [email protected], and we’ll be happy to help you out.
We appreciate you giving our products a try, and we’re truly sorry they didn’t work for your pets. Your feedback is important and will help us continue improving.
AH
Asa H.
Waste of money
The FurLife™ - 8 Months Flea and Tick Collar for Dogs dosen't keep the ticks off my dogs. Had them the dogs for almost a month and I still pulling ticks off my dogs every night. Some ticks that I missed i see the next morning fully enlarged and ready to fall off. Going back to Seresto. I waste of money.
Response from FurLife™May 27, 2025
Thank you for taking the time to share your experience.
Our natural flea and tick collars are designed to repel pests—not kill them on contact—and while many customers have success with them, no solution, natural or chemical, can guarantee 100% protection in every case.
Please reach out to us at [email protected] with your order information. We truly want to make this right in any way we can.
Thank you again for your feedback—and more importantly, for doing everything you can to protect your dogs.
JF
Jean F.
I have more ticks on my dog after put…
I have more ticks on my dog after put the collar on found 8 ticks on neck tonight also got a bunch of last night I was hoping it would be good product ordered two
Response from FurLife™May 26, 2025
Thank you for taking the time to share your experience, and we’re very sorry to hear that you've found ticks on your dog after using our collar.
We completely understand your concern and frustration—especially when you’ve put your trust in a product meant to protect your pet. Our collars are designed to help repel fleas and ticks using natural ingredients, but like any flea and tick solution (natural or chemical), they may not be 100% effective in all environments or on every individual dog.
Finding multiple ticks is absolutely not the experience we want for you or your dog. There may be external factors such as a high-tick environment, your pet’s specific chemistry, or other conditions that could affect how well the collar works.
We’d like to help resolve this for you. Please contact our support team at [email protected], and we’ll be happy to review your order and find a solution, whether that’s a refund or alternative assistance. Your satisfaction and your pet’s well-being are extremely important to us.
Thank you again for bringing this to our attention—we genuinely appreciate your feedback and hope to make things right.
CH
Chance
The flea/tick tag seems to be working better.
The collar ordered was useless. Same amount or more ticks that with other products.
The recent order, was willing to try the flea/tick tag, but instead because of their deceptive website, I got two of the shampoo and one of the chews.
They are terrible at shipping. Ordered on 5/14 and didn't ship until asked on 5/22. Finally received on 5/24.
Response from FurLife™May 26, 2025
Thank you for your honest feedback, and we're truly sorry to hear about your frustrating experience.
First, we apologize that the collar didn’t meet your expectations. While our collars and other flea and tick products are designed to offer natural protection, results can vary depending on your dog’s environment, level of exposure, and individual sensitivity. We understand that dealing with ticks despite using a preventative is incredibly disappointing.
Regarding your recent order, we're especially sorry for the confusion caused by our website and the unexpected items you received. That is absolutely not the experience we want for our customers, and we take your concerns about the ordering process seriously. We’ll be reviewing this internally to ensure our site is as clear and user-friendly as possible.
Additionally, the shipping delay is unacceptable, and we apologize for the inconvenience it caused. While we do our best to process orders quickly, your order should not have taken that long to ship. We’re actively working to improve both our fulfillment speed and communication so that situations like this don’t happen in the future.
We’d really appreciate the opportunity to make this right. Please contact us at [email protected] so we can review your order in full and work with you on a solution.
Thank you again for your feedback—it helps us improve, and we hope to have a chance to regain your trust.
