FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I do not like the collar it doesn’t fasten so it won’t stay on my dog👎
Response from FurLife™Apr 14, 2026
Thank you for your review, and we’re sorry to hear that you’re having trouble with the collar.
We completely understand how important it is for the collar to stay securely fastened, and it’s frustrating when it doesn’t perform as expected. Please note that all our collars are designed to meet strict quality standards, so this may be an issue with the specific item you received.
We’d really like to help resolve this for you. Please contact our support team at [email protected], and they will be happy to assist you and find the best possible solution.
Thank you for bringing this to our attention, we truly appreciate your feedback.
CM
Chris M.
Reviews
Seems like a lot of customer service reviews, but not about product.
Response from FurLife™Mar 2, 2026
Thank you for sharing your perspective. We appreciate you taking the time to comment.
It’s true that many online reviews tend to focus on customer service experiences, as customers are often more likely to leave feedback when they need assistance with orders or shipping. We are very proud of our products and the positive experiences many pet owners have when using them as directed.
We are committed to maintaining high standards of quality, safety, and transparency across everything we offer. If you have any specific questions about our products or would like more detailed information, we are always happy to help at [email protected].
Thank you again for your feedback.
SA
Sarah
Not worth the money if you have a pet that plays
Simple concept. Bought the collar attachment in October 2025 and by February 2026 the pod inside had broke. When I emailed customer support I was told that that can happen if your pet plays rough. I have a lab. The money back guarantee is false, they said all they could do was offer a discount. I will never spend money on this again.
Response from FurLife™Feb 25, 2026
Thank you for taking the time to leave your feedback. We’re very sorry to hear that the pod inside your collar attachment broke after a few months and that you felt disappointed with the resolution offered.
We understand how frustrating it must be, especially when you have an active Labrador and expect the product to hold up to everyday play. While rough play can sometimes impact the longevity of certain components, we completely recognize that durability is important and that this experience did not meet your expectations.
We’re also sorry if there was any misunderstanding regarding our money-back guarantee. Transparency is very important to us, and it’s never our intention for any customer to feel misled or unheard.
We would genuinely appreciate the opportunity to look into this again for you. Please contact us directly at [email protected], and our team will carefully review your case to see how we can further assist.
We value your feedback and hope to have the chance to make this right.
LE
Lenny
The folks with this company give excellent service . . . but
I believe this is a good company. They have been very helpful with me. I was shocked to see the standard flea & tick treatments used the same pesticide used on crops, so I was excited to see there was a natural alternative. Although the company says the device you put on the collar lasts 12 months I decided to order 2 and change them every 6 months. That was 2025. I then decided, just to be on the safe side, to change them every 3 months, so I just ordered 4. I put the first one on, fresh out of the sealed box. After a week or two my Cairn Terrier started scratching a lot. When it didn't calm down after several days we took him to the vet. She found he was infested with fleas. So, now I have one that was only used a few weeks and three more, still sealed. But we have decided not to use them anymore. They apparently are not always effective. What a disappointment!
Response from FurLife™Jul 30, 2026
Thank you for taking the time to share your experience, and for being such a loyal customer. It really means a lot that you've trusted our collars for so long and even went the extra mile by replacing them more often than recommended.
We're truly sorry to hear about what happened with your Cairn Terrier. We can completely understand how frustrating and disappointing it must have been to find out he had fleas after using a brand-new collar.
Because our collars are made with 100% natural ingredients, their effectiveness can vary depending on factors like the severity of flea exposure and the pet's environment. While they've worked well for many customers, we know that's little comfort when they didn't work as expected for your dog.
We'd really appreciate the chance to take a closer look at your experience. If you could reach out to us at [email protected] with your order details, our team will be happy to investigate what happened and see how we can help.
Thank you again for your honest feedback. We genuinely appreciate you giving our products a try, and we hope to have the opportunity to make this right.
KI
Kimberly
When I first received the product
When I first received the product, I was really excited because it’s all natural oils but when I found a tick on my dog’s eyelid, obviously the flea and tick control is not working very disappointed for $72 for two collar
Response from FurLife™Jan 26, 2026
Thank you for sharing your experience with us. We’re really sorry to hear how disappointing this has been, especially after you were hopeful about trying a natural option for your dog.
Our collars are made with 100% natural oils and are designed to release their active ingredients gradually. In areas where fleas and ticks are prevalent, dogs may still encounter parasites from their environment, such as outdoor spaces or household surfaces. Ticks can also attach in sensitive areas like the face, even when preventative products are in use.
We understand your concerns, and while our ingredients are generally safe, effectiveness can vary from dog to dog. We truly value your feedback and would appreciate the opportunity to review your situation further. Please reach out to our support team at [email protected], and they’ll be happy to assist you.
LA
Lionel Anita S.
This product does not work at all
This product does not work at all. My dogs never had fleas this bad. It seems to have made it worse.
Response from FurLife™Jan 23, 2026
Thank you for sharing your experience. We’re truly sorry to hear how upsetting this has been and understand why you’re frustrated.
What you’re describing clearly shows that the product did not work for your dogs, and we never want pets to be uncomfortable or flea issues to worsen. While our products are made with ingredients that are generally considered safe and are intended to help repel fleas, results can vary, and natural solutions are not effective for every pet or environment. If flea activity increased, discontinuing use was absolutely the right decision.
Individual sensitivities can also occur, even with natural products, which may contribute to increased scratching or irritation. Your feedback is important to us.
If you would like us to review your experience or address any remaining concerns, please contact our support team at [email protected]. Thank you for taking the time to leave an honest review.
MU
MusicMaven
Ticks were not repelled
I bought 2 FurLife pendants for my dog last spring (2025). I put one on him immediately & was pleased with the effectiveness of the tag until mid-July when I found a tick on his ear. I thought this flea & tick repellant was supposed to last for a year. I kept that pendant on for another week, thoroughly checking my dog for ticks every time he came in the house. I found more ticks with each passing day, so I decided to put the second FurLife on his collar. I noticed that the fresh pendant did not smell as pungent as the first tag did, but I didn’t think much of it.
Until the ticks kept attaching to my dog - 1 to 4 of those little blood suckers most days. Really?!?
After a month of this continuing problem, I decided that FurLife pendants don’t work to keep ticks off my dog. I read the 1 month return policy in the instruction paper, knew that I had purchased these 2 FurLife pendants 5 months earlier, so I threw them away with the intention of writing this review.
I gave 2 stars because the FurLife tags did seem to work keeping fleas off the dog, but they absolutely did not work for repelling ticks.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience and understand how frustrating it is to continue finding ticks, especially after expecting year-long protection.
While our pendants are designed to help repel fleas and ticks for up to 12 months, effectiveness can vary based on environmental conditions, seasonal tick pressure, and individual pet response. Unfortunately, during peak tick seasons or in high-exposure areas, natural repellents may not provide sufficient protection against ticks, even if they appear to help with fleas — as you observed.
If ticks continue to attach, discontinuing use is the right decision, and we appreciate you carefully monitoring your dog throughout this process. Your feedback regarding the scent difference between pendants and the reduced effectiveness over time is valuable and has been noted.
Thank you again for sharing your honest experience and for acknowledging both what worked and what didn’t. If you’d like to discuss your experience further, our support team is available at [email protected].
CH
Charles H.
Delay Delay Delay and lack customer contact
I ordered the calming collar weeks for my dachshund before a trip. That was November 11, 2025. Today is December 8, 2025 and I have not received the order. It seems like the order was lost and what appears to be Ai response was about my address. The address on the initial order was correct. No idea why that was mentioned. I am using the flea and tick collars and they seem to be working. Its a shame I cannot speak with a representative at this company about the longer than acceptable lead time and lack of customer service support. They claim 4 to 6 days but my experience is I don't have the products in 27 days. Not acceptable
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you. We completely understand how disappointing it is to place an order well in advance of a trip and not receive it within the expected timeframe.
We sincerely apologize for the extended delay and for the confusion caused by the response you received regarding your address. If the address on your original order was correct, we understand why that message would feel irrelevant and frustrating, and we appreciate you bringing this to our attention. This is not the level of clarity or support we aim to provide.
While our typical delivery timeframe is 4–6 business days, it’s clear that your order has taken far longer than acceptable, and we acknowledge that this experience does not meet our service standards. We’re also sorry to hear that you’ve had difficulty reaching a representative, as we always want our customers to feel heard and supported.
We’re glad to know that the flea and tick collars are working well for your dachshund, but we completely understand that this does not make up for the missing calming collar or the lack of timely communication.
Please contact our customer support team directly at [email protected], and we’ll be happy to look into your order status in detail and work toward a proper resolution. Our team is here to help and ensure your concerns are addressed as quickly as possible.
Thank you again for your honest feedback—it helps us identify where we need to improve, and we hope to have the opportunity to restore your confidence in us.
