FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 16, 2025

Thank you for sharing your experience, and we're truly sorry to hear about the frustration you've encountered. We understand how disappointing it must be to see a product initially working well and then noticing a change, especially when it comes to the comfort and well-being of your dogs. While our collars are designed to be effective for up to 8 months, we recognize that results can vary depending on factors like your pet’s environment, skin type, and level of activity. Our 30-day return policy does begin from the date of arrival, not the order date. Kindly contact us at [email protected] if you want your case re-evaluated. Thank you again for your feedback — it helps us improve.

Response from FurLife™Jun 14, 2025

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We want to clarify a few important points regarding our process and product use. Our team only offers additional products when it seems there may be an active infestation rather than a preventative situation—this is to ensure your pet receives the most effective care, not to upsell unnecessarily. We understand how frustrating it can be when a product doesn’t meet expectations, especially when it involves the health and comfort of your pups. We're also very sorry if our communication during the refund process was not clear. That’s certainly not the experience we aim to provide. Please know that customer satisfaction is a priority for us, and we have already issued a full refund for your order with no return required. While it’s unfortunate that the products didn’t work as intended in your case, we appreciate your feedback and will use it to improve. If there’s anything else we can do to support you or clarify, please don’t hesitate to reach out to our team. Thank you again for giving us a try.

Response from FurLife™Jun 14, 2025

Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you've encountered. We’d like to sincerely apologize for any confusion or inconvenience caused during your refund process. Our intention behind offering a partial refund upfront is simply to make the process as hassle-free as possible—especially for customers who prefer not to deal with returning the product. That offer is completely optional and can always be declined if you prefer to move forward with the full refund guaranteed by our policy. We’re sorry the collar didn’t work as expected for your pup, and we understand how disappointing that can be. Your feedback is very important to us and helps us continue to improve both our products and our customer experience. If there's anything else we can do to support you, please don’t hesitate to reach out.

Response from FurLife™Jun 14, 2025

Hi Linda, Thank you for your feedback, and we're truly sorry to hear that you're still finding ticks after using the collars—we understand how frustrating and concerning that must be, especially with seven dogs to care for. Our collars are designed primarily as a preventative solution, and in cases where there's an active infestation, they may need additional support to be fully effective. In situations like yours, we typically recommend pairing the collar with a fast-acting treatment initially to help eliminate existing ticks, while the collar continues to work as a long-term repellent. We’d love the opportunity to make this right. Please reach out to us at [email protected] so we can assist you further—whether that's discussing a full refund under our satisfaction guarantee or helping determine the best next steps to protect your pups. Thank you again for giving us a try, and for your commitment to your dogs' health.

Response from FurLife™Jun 14, 2025

Thank you for taking the time to share your experience, and we're very sorry to hear about your disappointment with the repellent medallion and the support you received. We completely understand your frustration—when it comes to protecting your pet, you expect quick and reliable results. While our medallion is designed as a natural, long-term repellent, it is most effective when used preventatively and in low-exposure environments. In cases where there is already an active flea or tick infestation, the medallion alone may not be sufficient to resolve the issue right away. This is why our support team may have recommended pairing it with our collar or spray—to help eliminate the existing pests more effectively before the medallion takes over as a maintenance solution. That said, we never want you to feel pressured to buy additional products. Our intention is only to suggest solutions that might offer the best results for your pet’s situation—not to upsell. We also recognize that our response may not have fully addressed your concerns, and for that, we sincerely apologize. As part of our commitment to customer satisfaction, we would be happy to offer you a full refund, no return required. Please contact us again at [email protected], and reference this message so we can process that for you promptly. Thank you again for your feedback—it helps us do better. We truly appreciate you giving us a try, and we hope your dog is feeling better soon.

Response from FurLife™Jun 11, 2025

Hey Ronald, could you shoot us a quick message at [email protected] so we can check the delivery status of your order? Kind regards Marc

Response from FurLife™Jun 11, 2025

Thank you for taking the time to share your feedback, and we're truly sorry to hear about the frustration you've experienced. First and foremost, we want to sincerely apologize for the delay and confusion surrounding your refund request. We completely understand how upsetting it can be when you're trying to get support and don’t feel like you're being heard. We’ve reviewed your case, and we can confirm that your order has already been refunded in full. We're sorry it took longer than it should have—part of the issue was that each time a new email was sent instead of replying to the existing thread, it created multiple separate tickets in our system. This unfortunately caused some confusion and delayed the resolution. We know this has been a frustrating experience, and while it certainly doesn’t reflect the level of service we strive to provide, we’re using your feedback to improve how we handle customer support going forward—especially when it comes to better identifying and resolving duplicate tickets. Again, we apologize for the inconvenience, and we appreciate you bringing this to our attention. If there’s anything else we can do to help, please don’t hesitate to reach out directly. Kind regards Marc

Response from FurLife™Jun 14, 2025

Thank you for sharing your experience, and we’re genuinely sorry to hear that your dog became unwell. We understand how upsetting and stressful that must have been, and we're relieved to hear that your pup is feeling better now. Our collars are made with 100% natural ingredients and are designed to be safe for pets, but we recognize that—just like people—every dog can react differently, especially if they have sensitivities to certain natural oils. While reactions are rare, your dog’s health and safety always come first, and we absolutely respect your decision to discontinue use. Regarding the refund, we truly regret that you reached out just past the 30-day guarantee period. We set this timeframe to ensure consistency, but we understand that exceptions may be necessary in certain cases, especially when it concerns a pet’s well-being. We’re sorry we didn’t handle this more flexibly for you at the time. We truly appreciate your feedback and hope your furry friend continues to stay happy and healthy.