FurLife™Reviews of getfurlife.com

Response from FurLife™Jul 27, 2025

Thank you for sharing your experience, and we’re very sorry to hear about the difficulties you’ve had. Our pendant is designed as natural repellents that provide up to 12 months of protection, but in cases of heavy flea activity or infestations, additional measures — such as in-home treatments or veterinarian-prescribed preventatives — may still be necessary. We completely understand how frustrating it must be to need professional flea treatments so soon after starting to use our collars, especially when you were expecting longer-lasting protection. Please reach out to us at [email protected] with your order details so we can review your case and work toward a resolution. Your feedback is incredibly important to us, and we want to do what we can to make this right. We appreciate you giving our product a try and hope your pups are feeling more comfortable soon.

Response from FurLife™Jul 27, 2025

Thank you for sharing your experience, and we’re truly sorry to hear how upsetting this has been for you. We never want any customer to feel dismissed or disrespected. Our 30‑day money‑back guarantee is designed to give customers time to try the product and see if it works for their pets, but we completely understand your frustration when it didn’t meet your expectations and you were unable to get a refund. It was not our intention to make you feel unheard or spoken down to — and for that, we sincerely apologize. Our collars are made as natural repellents, and while they work well for many pets, results can vary depending on the environment and level of flea and tick exposure. We deeply regret that they did not work as intended for your situation. Please reach out to us at [email protected] with your order details so we can review your case personally and explore what can be done to make this right. Your feedback is invaluable, and we’ll be using it to improve how we communicate and support our customers going forward.

Response from FurLife™Jul 27, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear what your dogs have been through. Our collars and tags are designed as natural repellents to help deter fleas and ticks, but they do not kill pests on contact, which can make them less effective in areas with heavy infestations or during peak flea seasons. It’s possible your dogs may have also had a sensitivity or allergic reaction to one of the natural ingredients, which could explain the itching and hot spots — in such cases, we recommend discontinuing use (as you did) and consulting with your veterinarian. We also understand your frustration with the timing of the issue and the limitations of our 30‑day money‑back guarantee, which is intended to provide a trial window for customers to see if the product works for their pets. Please reach out to us at [email protected] with your order details so we can review your case and work toward a resolution. Your feedback helps us improve, and we hope to make this right for you. We’re glad to hear your pups are feeling better and appreciate you bringing this to our attention.

Response from FurLife™Jul 12, 2025

Thank you for your feedback, and we're truly sorry to hear that our collar didn’t meet your expectations. We appreciate that you took the time to give the product a fair try, and we understand how frustrating it can be when something doesn't work as hoped—especially when you're trying to help your dogs feel more comfortable. Regarding the scent, our collars are made with natural ingredients, including essential oils like citronella, which some dogs (and owners) can be more sensitive to. We always recommend airing the collar out for several days before use to help lessen the initial intensity of the scent. As for the 30-day money-back guarantee, we do our best to be transparent about this policy on our website and packaging. It’s designed to give customers a risk-free trial period, but we absolutely understand that timing can sometimes be tight—especially when you’re genuinely trying to evaluate the product. While we do have to follow the terms of the guarantee, we’re always willing to review individual cases when appropriate. If you feel your situation deserves further review, or if you'd like additional assistance, please don’t hesitate to reach out to our customer support team at [email protected]. We're here to help and would be happy to take another look at your case. Thank you again for bringing this to our attention.

Response from FurLife™Jul 12, 2025

Thank you for sharing your experience, and we’re very sorry to hear about the trouble you’ve had—not just with the product, but with the refund process as well. We understand how upsetting it can be when a product doesn’t deliver the results you expected, especially when your pets' comfort and health are involved. Our flea and tick pendants are made with natural ingredients and are designed to provide gentle, long-term protection. However, we also recognize that every pet is different, and in some cases, more immediate or conventional treatments may be necessary. Regarding the refund, we’re disappointed to hear that it hasn’t been resolved yet. While our goal is to honor our hassle-free guarantee whenever possible, delays can happen, and we apologize if there’s been any miscommunication or inconvenience. This is certainly not the experience we aim to provide. Please contact our customer support team at [email protected] so we can review your case directly and make sure it’s handled properly. We're committed to resolving this for you and making things right. Thank you again for your feedback—it helps us improve.

Response from FurLife™Jul 12, 2025

Thank you for your honest feedback, and we’re truly sorry to hear that your experience with our Furlife pods didn’t meet your expectations. We appreciate you giving our product a try and for taking the time to share both your concerns and photos with our customer service team. To clarify, our pods are designed to fit most standard collars, but we understand that certain types—especially those with thicker or wider weaves—may pose challenges when threading the pod past plastic hardware. We’ll certainly take your feedback into account as we continue improving our design and communication. Regarding the product presentation, we understand how advertisements showing the collar might have led to the expectation that one would be included. Our current packaging and product description note that the collar is not part of the kit. We’re always here to support you, and we'd love to work toward a solution that better meets your needs. If you're still open to it, we can help guide you through fitting the pod or offer suggestions for compatible collar types. Please don’t hesitate to reach back out—we’re here to help. Thank you again for bringing this to our attention.

Response from FurLife™Jul 12, 2025

Thank you for sharing your experience, and we’re very sorry to hear that you haven’t seen the results you were hoping for with our collars. We completely understand how frustrating it must be to invest in a product and not see the expected outcome—especially when it comes to your pets’ comfort and well-being. While many of our customers do report positive results, we also recognize that every dog is different, and effectiveness can vary based on a number of factors such as environment, sensitivity, and level of pest exposure. That said, we appreciate you giving the collars a fair two-week trial. If you'd be open to it, we’d love to learn more about your specific situation—such as your dog's breed, size, or the region you're located in—so we can better understand what may have impacted performance and offer personalized support or alternative solutions. Your feedback helps us improve, and we’d really value the opportunity to make things right. Please feel free to reach out to our team at [email protected] so we can assist you further. Thank you again for giving Furlife a try.

Response from FurLife™Jul 12, 2025

Thank you for taking the time to share this detailed feedback—we truly appreciate it, and we’re very sorry for the frustration and inconvenience you experienced with your recent order. We’ve looked into your order and can confirm that it has since been delivered. That said, we fully acknowledge that the delay between your purchase on June 27 and the shipment reaching USPS on July 4 does not align with our standard processing window, nor with the “ships within 24 hours” messaging you were led to expect. You’re absolutely right to be disappointed, and we sincerely apologize for the lack of proactive communication during that time. Equally important is your point about receiving multiple promotional emails while still waiting on your order. We understand how this would come across as tone-deaf and frustrating, especially when you were seeking real-time updates. Your experience highlights a breakdown in our communication process, and your feedback will help us improve both our fulfillment timelines and how we engage with customers during delays. We also want to acknowledge your outreach to support—we’re sorry that you didn’t receive a meaningful response when you needed it. That’s not the standard we hold ourselves to, and we’ll be following up internally to ensure situations like this are handled with the care and urgency they deserve. Thank you again for bringing this to our attention. While we regret that your first experience with Furlife wasn’t a smooth one, we hope we’ll have the opportunity to serve you better in the future. If there's anything else we can assist you with, please don’t hesitate to reach out directly.