FurLife™Reviews of getfurlife.com

Response from FurLife™Sep 13, 2025

Thank you for your feedback. We’re sorry to hear that you haven’t seen the results you were hoping for with the collars so far. We understand your frustration and want to clarify a few important points. Our collars are designed to provide ongoing, natural protection, but depending on the level of flea or tick activity in your area, it can sometimes take longer than two weeks to see a noticeable reduction. In higher infestation cases, we often recommend combining the collars with our flea spray for faster and more effective results. This is not because the collars don’t work, but because fleas and ticks can be very persistent, and a multi-step approach is often necessary to fully break the cycle. We truly value your trust and don’t want you to feel like you’re left without solutions. Please reach out to us at [email protected], and our team will be glad to guide you through best practices for using the collars effectively, as well as discuss additional options suited to your pets’ needs. Your feedback is important to us, and we’re committed to supporting you and your pets.

Response from FurLife™Sep 7, 2025

Thank you for your feedback, and we’re very sorry to hear about your disappointing experience. We completely understand how frustrating it must be to go through the hassle of a replacement, only to have the new collar break again — especially with active dogs. Our collars are designed to be durable, but we recognize that highly active pets can put extra strain on them. We take this feedback seriously and are reviewing your case with our team to see how we can improve both the product’s durability and our replacement process to make it smoother for customers in the future. We truly appreciate you bringing this to our attention, as it helps us continue improving. If you’d like to share more details about your experience or need additional support, please don’t hesitate to reach out to us directly at [email protected]

Response from FurLife™Sep 7, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the flea issues you’re currently dealing with. We know how stressful and frustrating it can be when a product doesn’t deliver the results you expect — especially when it comes to your pets’ comfort and well-being. While many of our customers have great success with our collars, we also recognize that results can vary depending on factors such as the severity of the infestation, environment, and each pet’s unique sensitivities. In cases of a heavier flea presence, additional treatments may sometimes be necessary alongside the collar to bring the situation fully under control. We value your loyalty over the past two years and are truly sorry that this time the collars didn’t work out for your pets. If you’d like, our support team would be happy to provide tips on how to combine the collars with other natural methods for extra protection in the future. You can always reach us at [email protected]. Thank you again for your feedback — it helps us continue improving our products, and we wish you and your pets quick relief from the fleas.

Response from FurLife™Sep 7, 2025

Thank you for bringing this to our attention, and we’re very sorry for the confusion and frustration you’ve experienced. We’d like to clarify that we do not have an office in India — we are a U.S.-based company. It sounds like you may have purchased from a different seller that is not affiliated with us, which would explain the incorrect product and lack of response. To ensure we can assist you directly, please reach out to us at [email protected] with your order details. Our team will be happy to look into this for you and make sure the situation is resolved as quickly as possible. Your satisfaction is very important to us, and we want to make sure you receive the right product and proper support.

Response from FurLife™Sep 7, 2025

Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve had since moving into your new home and the frustration with fleas appearing after using our product. We understand how upsetting and stressful this must have been, especially when you trusted our collar to protect your pet. While our collars are designed to repel fleas using natural ingredients, they do not attract fleas. However, moving to a larger property with a big yard can unfortunately expose pets to a higher flea population than before, which may explain the sudden increase. In more severe environments, additional treatments — such as a flea bath or home/yard treatments — are often necessary alongside the collar to bring the infestation fully under control. Regarding your refund, please rest assured that we honor our commitment to customer satisfaction. We have already processed your full refund, and depending on your payment provider, it may take a few business days for the funds to appear in your account. We understand the wait can be frustrating, and we apologize for any inconvenience this has caused. Your pet’s health and comfort are our top priorities. We regret that our product didn’t meet your expectations and caused you to lose trust in us. If you’d like, we’d be happy to share additional resources or tips for managing fleas in larger outdoor areas — and of course, if you need any further assistance, you can always reach us directly at [email protected]. Thank you again for your feedback. It helps us improve and better serve our customers and their pets.

Response from FurLife™Aug 31, 2025

Thank you for sharing your concerns, and we are truly sorry to hear about the loss of your pet bird. Please accept our deepest condolences. Our products use a very small, controlled concentration of naturally derived citronella oil—formulated specifically for use with dogs and cats. That said, we completely understand and respect that every pet is different, and sensitivities can vary widely—especially across different species. You are absolutely right that citronella can be harmful to birds and certain other animals, which is why our product is intended for dogs and cats only and should always be kept away from other pets like birds who may be more sensitive. If you have any further questions or would like to discuss our ingredients or safety practices in more detail, we’re here to help. Please feel free to reach out to us at [email protected]

Response from FurLife™Aug 31, 2025

Thank you for taking the time to share your experience, and we're very sorry to hear that our collars did not meet your expectations. We completely understand your frustration—especially when it comes to protecting your pets and home from fleas. Our collars are designed to offer up to 12 months of protection, and we know how disappointing it must be to feel that they didn’t deliver on that promise. While our return policy does include a 30-day window, we always aim to be fair and reasonable, especially when a customer is experiencing a genuine issue. We’re sorry if our support response felt dismissive—we’ll be reviewing this internally to ensure we handle these situations with more care and flexibility in the future. Flea infestations can sometimes be particularly aggressive depending on the environment, season, and the severity of the problem at the time treatment begins. In some cases, additional steps like home treatment or bathing may be necessary alongside the collar to fully break the flea life cycle. That said, we stand behind our commitment to provide effective, safe products and are disappointed to hear this wasn’t your experience. We’d like to make this right. Please contact us again at [email protected] with your order details, and reference this review—we’ll escalate your case to a senior team member who can further assist you. Thank you again for your feedback, and we hope you’ll give us another opportunity to earn back your trust.

Response from FurLife™Aug 31, 2025

Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how upsetting it must be to discover that your dog is still dealing with fleas and ticks despite using our product—especially after several months of use. Your pet’s comfort and well-being are our top priorities, and we regret that the pendant didn’t provide the level of protection you expected. While our flea and tick pendants are designed to offer long-lasting, natural protection, their effectiveness can vary depending on several factors—such as the severity of the infestation, your dog’s environment, and whether additional treatments are needed at the start. In more severe cases, fleas already present in the home or on your pet can take some time to fully eliminate, and sometimes a combination of products is needed to break the flea life cycle. That said, finding fleas and ticks on your German Shepherd after consistent use is not the experience we want for any customer. We’d love the opportunity to make this right. Please reach out to us at [email protected] with your order details, and we’ll do everything we can to help resolve the issue. Thank you again for bringing this to our attention—we’re here to support you and your pup.