FurLife™Reviews of getfurlife.com

Response from FurLife™May 11, 2026

Thank you for sharing your experience, and we’re sorry to hear that the collars did not provide the results you were hoping for. We understand how frustrating it is to continue seeing ticks on your dogs after several weeks of use. For pets with heavy exposure to fleas and ticks, especially outdoor dogs, additional support products such as shampoos can sometimes help improve overall effectiveness. However, we understand your disappointment regarding the refund process and apologize for any frustration caused by the misunderstanding of our 30-day money-back guarantee policy, which begins from the delivery date of the order. We always aim to be transparent with our policies and provide the best possible support to our customers. We appreciate your feedback, as it helps us identify areas where we can improve both communication and customer experience. Please feel free to contact us directly at [email protected] if you would like us to review your case further. We would appreciate the opportunity to assist you again.

Response from FurLife™Apr 30, 2026

Thank you for your feedback, and we’re very sorry to hear about your experience with the damaged collars. This is certainly not the level of quality we aim to deliver. Receiving a broken item once is already frustrating, and we completely understand how disappointing it must have been for the replacement to arrive in the same condition. Please know that this is not typical of our products, and we are taking your feedback seriously as we review our packaging and shipping processes to prevent this from happening again. We’d really appreciate the opportunity to make this right for you. Please reach out to our support team at [email protected], and a senior member of our team will personally look into your case and work with you toward a satisfactory resolution. Thank you again for bringing this to our attention. We truly value your feedback and hope to restore your confidence in our products.

Response from FurLife™Apr 28, 2026

Thank you for sharing your experience, and we’re very sorry to hear about the situation with your dog. We understand how upsetting it is to find ticks despite using the pendant, especially over an extended period. Our pendant is made with natural ingredients and is designed to help repel fleas and ticks, but its effectiveness can vary depending on factors such as the environment, level of tick exposure, and individual pet response. In areas with higher tick activity, it may not always provide complete protection on its own. We truly take feedback like this seriously and are continuously working to improve our products and better support our customers. We would appreciate the opportunity to learn more about your experience and assist you further. Please reach out to us at [email protected] so our team can look into this more closely and help find a suitable solution. Thank you again for bringing this to our attention.

Response from FurLife™Apr 28, 2026

Thank you for taking the time to share your experience, and we’re sorry to hear that the collar did not meet your expectations when it comes to tick protection. We’re glad to hear that you’ve seen positive results against fleas, but we completely understand how frustrating it is to still find ticks, especially with how severe they can be in certain areas like southern Ohio. Tick exposure levels can vary greatly by region, and in high-risk areas, natural products like ours may not always provide full protection on their own. Our collars are made with natural ingredients and are designed to help repel pests, but effectiveness can depend on environmental factors and individual pet response. In locations with heavy tick populations, additional protective measures are often needed. We truly value your feedback and take it seriously as we continue to improve our products. We would appreciate the opportunity to learn more about your experience and assist you further. Please feel free to reach out to us at [email protected] so our team can look into this more closely and help find a suitable solution. Thank you again for bringing this to our attention.

Response from FurLife™Apr 27, 2026

Thank you for your feedback, and we're sorry to hear about your experience. We understand how frustrating it must be to still see fleas after using the product, and we’re disappointed to hear it did not meet your expectations. While our collars are made with natural ingredients and are designed to help repel fleas, results can sometimes vary depending on factors such as the pet’s environment, level of infestation, and individual sensitivity. Your pet’s comfort and effectiveness of our products are very important to us. We would really appreciate the opportunity to look into this further and help find a solution for you. Please reach out to us at [email protected], and our team will be happy to assist you. Thank you again for bringing this to our attention.

Response from FurLife™Apr 27, 2026

Thank you for your continued support over the years, we truly appreciate it, and we’re very sorry to hear about this recent experience. What you’ve described with the flea tag is certainly not the standard we aim to deliver. The product is designed to last as advertised, and leaking or dripping after just a few months is not something we expect. We understand how frustrating this must be, especially given your long history with our brand. While our products are manufactured under strict quality control standards and undergo regular checks, issues can occasionally occur, and feedback like yours is extremely important in helping us improve. We also understand your disappointment regarding the resolution you were initially offered, and we agree that this situation deserves a closer review. Please reach out to us directly at [email protected], and our team will take another look at your case to find a more suitable solution for you. We want to make this right and restore your confidence in our products. Thank you again for bringing this to our attention, we hope to have the opportunity to improve your experience.

Response from FurLife™Apr 21, 2026

Thank you for your feedback, and we're sorry to hear about your experience and the frustration it caused. We’d like to clarify a few important points regarding how our collars are designed to work. While they are formulated to help repel and reduce fleas and ticks, it is still possible for ticks to come into contact with your dog, especially in high-risk environments. The active ingredients are intended to deter and affect parasites upon contact, helping prevent them from biting and infesting. We completely understand your concern, especially with indoor pets, and how important it is to feel confident in the protection you're using. Regarding the scent, our collars are made with natural ingredients, which can have a noticeable smell initially. This typically reduces after a short airing-out period, but we understand it may not be suitable for every household or pet. We’re also sorry to hear about your experience with our support process. Our goal is always to provide clear, fair, and timely resolutions, and it’s not the experience we want our customers to have. Your feedback on this is taken seriously and will help us improve. We would appreciate the opportunity to review your case again and ensure everything was handled appropriately. Please contact us directly at [email protected] so a senior member of our team can assist you further. Thank you again for bringing this to our attention.

Response from FurLife™Apr 16, 2026

Thank you for your feedback, and we're sorry to hear about your disappointment with both the delivery time and the collar’s performance. We understand how frustrating it must have been to wait over a week for your order, especially when you were eager to start protecting your Boston Terrier. This is not the experience we aim to provide, and we are currently reviewing our shipping processes to improve delivery times. Regarding the effectiveness against ticks, it’s important to note that our collars are made with 100% natural ingredients and are designed to help repel pests. However, in environments with high tick exposure, such as wooded areas, the level of protection needed can be significantly higher, and results may vary depending on the severity of the conditions and individual pet factors. We absolutely take your concerns seriously. We would really appreciate the opportunity to look into your case further and help find a solution that works better for you and your dog. Please reach out to us at [email protected], and our team will be happy to assist you. Thank you again for sharing your experience. We truly value your feedback and hope to have the chance to restore your confidence in our products.