FurLife™Reviews of getfurlife.com

Response from FurLife™Sep 9, 2026

Hi Genesis, Thank you for sharing your experience. We’re sorry to hear that the treatment ball fell out of two of your collars and that the solution offered by our support team did not meet your expectations. We understand your disappointment, especially after already reaching out to us for assistance. We take product quality and customer satisfaction seriously, and we’d like to have your case reviewed again to see if there is a better way to resolve this for you. Please reply to your existing conversation with our support team at [email protected] and ask them to take another look at your case. We appreciate you bringing this to our attention and hope we have the opportunity to find a satisfactory solution for you.

Response from FurLife™Sep 9, 2026

Hi Alberto, Thank you for sharing your concerns. We’re very sorry to hear that you had such a negative experience with our product. The ingredients used in our products are generally considered safe when used as directed. However, just like people, individual dogs can have different sensitivities or reactions to certain ingredients, including natural oils. If your dog experienced any discomfort or adverse reaction, we recommend discontinuing use immediately and consulting your veterinarian if you have any concerns about their health. We take reports like this seriously and would like to understand exactly what happened. Please contact our customer support team at [email protected] with your order details and information about your dog’s reaction so our team can look into your case again and work with you toward a solution. Your pet’s safety and well-being are extremely important to us, and we appreciate you bringing this experience to our attention.

Response from FurLife™Aug 27, 2026

We’re really sorry to hear how frustrating this has been. Getting in touch with us shouldn’t be this difficult, especially when you’re trying to sort out a return or cancellation. We’d like the chance to help get this resolved. Please email us directly at [email protected] with your order details, and our team will take another look at your case and work with you to find a solution. We appreciate you bringing this to our attention, and we apologize for the hassle.

Response from FurLife™Aug 26, 2026

We’re really sorry to hear this. We can imagine how upsetting it was to find your little Shih Tzu covered in fleas after trusting our collar to help protect them. While many pet owners have had positive experiences with our collars, results can vary from pet to pet and depending on the environment, especially during a heavy flea season. We completely understand your disappointment and appreciate you sharing your experience with us. We’d really like the chance to take another look at your case and your concerns about our guarantee. Please reach out to us at [email protected] with your order details, and our team will do their best to find a solution for you. Thank you for bringing this to our attention.

Response from FurLife™Aug 21, 2026

We’re really sorry to hear this. We know how frustrating it is to see fleas coming back after you’ve already taken steps to protect your cats. Fleas can sometimes return because they may still be present in the home or surrounding environment, but we’d definitely like to take a closer look at what’s happening with the collars. We’re also sorry that you haven’t received a response to your email. Please reach out to us again at [email protected] with your order details, and our team will look into this and help find a solution for you.

Response from FurLife™Aug 19, 2026

We’re really sorry to hear about your experience, especially that one of your dogs became unwell after using the collar. While our ingredients are generally safe, every dog can respond differently, and individual sensitivities can occur. Since your dog had a reaction, we recommend discontinuing use. We also understand how frustrating it must have been to see the fleas return after only a couple of weeks and then feel like your email wasn’t properly addressed. That’s not the experience we want for our customers. Please reach out to us again at [email protected] so our senior team can review your order and previous communication and work with you to find a solution.

Response from FurLife™Aug 19, 2026

Thank you for pointing this out. We understand why you’d be frustrated by the noticeable scent, especially if it wasn’t something you were expecting from the advertisement. The scent comes from the natural ingredients and essential oils used in the collar, and we appreciate your feedback that this could be communicated more clearly before purchase. Please reach out to us at [email protected] so our team can look into your experience and see how we can help.

Response from FurLife™Aug 11, 2026

Thank you for sharing your experience. We’re very sorry to hear that the collars did not provide the results you expected, especially after purchasing them for all of your dogs and cats. We’re also concerned to hear that you reached out to our customer service team and did not receive a response. That is not the experience we want our customers to have, and we understand how frustrating this situation must have been. We would appreciate the opportunity to look into your order and concerns more closely. Please contact us at [email protected] with your order details so our team can review the situation and work with you to find a solution. Thank you for bringing this to our attention.