FurLife™Reviews of getfurlife.com

Response from FurLife™Oct 14, 2025

Thank you for your feedback, and we're genuinely sorry to hear about the experience you've had. We completely understand how frustrating and overwhelming a flea infestation can be, especially when you were hoping to prevent exactly that. Our collars are formulated as a natural, plant-based alternative to traditional flea and tick treatments. While many customers have seen success, we also recognize that results can vary based on factors like the pet's environment, existing infestations, and individual sensitivities. What you’ve described clearly falls short of the experience we want for our customers — and we sincerely apologize. Regarding your interaction with customer service, we’d like to clarify that our 30-day money-back guarantee begins from the date of delivery, not the date of purchase. If your product took two weeks to arrive, those shipping days do not count against your guarantee window. We are sorry if this was not clearly communicated, and we encourage you to reach back out to us at [email protected] so we can review your case again and make it right. We also appreciate you sharing photos — that kind of feedback helps us investigate potential product issues and continuously improve. Thank you again for giving our product a try. We regret that it didn’t work for your situation, and we’re here to help however we can.

Response from FurLife™Oct 14, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the situation you’ve been dealing with. We completely understand how upsetting it must be — especially when trying to avoid harsh chemicals for an older dog with sensitivities. Our pendants are designed to be a natural alternative to traditional flea treatments, using plant-based ingredients that are generally safe for pets and humans. However, as with any product, results can vary depending on factors such as flea population, environment, and individual sensitivities. It’s clear that in your case, the collar didn’t provide the level of protection you needed, and for that, we sincerely apologize. We also want to acknowledge the concern around our 30-day money-back guarantee. We do honor all refund requests made within that timeframe, and we regret that your issue arose outside of the guarantee window. That said, we never want our customers to feel unsupported — if you haven’t already, please reach out to us at [email protected], and we’d be happy to review your case and see how we can assist further. We’re truly sorry for the stress and additional costs you’ve had to endure, and we appreciate you giving our product a try. Your feedback helps us improve, and we wish the very best for you and your senior pup. If there’s anything else we can do, please don’t hesitate to reach out.

Response from FurLife™Oct 14, 2025

Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion you encountered with your order. First and foremost, we completely understand how upsetting it must have been to receive the wrong item, especially when you were expecting cat collars and instead received collars intended for dogs. That should not have happened, and we sincerely apologize for the error. We also want to clarify that the rebate offers you were given (30% and later 70%) were simply options meant to make the return process more convenient and avoid the hassle of return shipping. These were not meant to pressure you in any way or deny your right to a full refund. You were absolutely within your rights to decline them, as you did — and we’re glad to hear the full refund was ultimately processed as requested. We regret that your experience left you feeling distrustful. We take transparency seriously, and we can assure you that our collars — both for cats and dogs — are made using carefully selected ingredients, with safety and quality being our top priorities. We work closely with our manufacturing partners and conduct regular quality checks to ensure our products meet high standards. Again, we’re very sorry for the inconvenience, and we appreciate your feedback. If there’s anything more we can do to assist or if you have any remaining concerns, please don’t hesitate to contact us directly.

Response from FurLife™Oct 14, 2025

Thank you for your feedback, and we're truly sorry to hear about your experience — we completely understand how upsetting this must have been for you and your pets. If your pets experienced increased flea activity, that’s certainly not the outcome we intended, and we sincerely apologize for the distress this caused. We want to reassure you that we stand by our 30-day money-back guarantee, and we’re more than happy to honor a refund for your order — no return required, as long as the request is made within that timeframe. Please reach out to us at [email protected] with your order details if you haven’t already, and we’ll process your refund promptly. We appreciate you giving our product a try and regret that it didn’t work as expected in your case. Your feedback helps us continue to improve, and we wish your pets the very best in finding a solution that works for them.

Response from FurLife™Sep 15, 2025

Thank you for taking the time to share your experience. We're truly sorry to hear that the product didn't meet your expectations and that your dog reacted negatively to the citronella scent. Our flea and tick collar is designed to act as a preventive solution, which means it works best when your pet is already free of fleas. If fleas are already present, it's essential to treat the infestation fully—typically through vet-recommended oral medications or topical treatments—before introducing our pendant. Using the pendant without addressing an active infestation first may result in continued or worsening symptoms, which seems to be what happened in your case. Regarding the pendant appearing "empty" within just a few days: this could indeed explain why it wasn’t effective. These oil capsule slowly release natural oils over time, and if they were depleted too quickly—possibly due to heat, improper storage, or other factors—then the collar wouldn’t have the intended protective effect. We also want to sincerely apologize if our team did not provide a resolution that felt fair to you. We do offer a 30-day money-back guarantee, and we’re very sorry if your request fell outside of that window. We understand how frustrating that can be, especially when you're trying to do the best for your pet. If there’s anything else we can do to make this right, please reach out to us directly at [email protected] We’re here to help, and we genuinely value your feedback—it helps us improve and serve pet parents better in the future. Thank you again for bringing this to our attention.

Response from FurLife™Sep 13, 2025

Thank you for sharing your experience with us, and we’re truly sorry to hear that your cats have been uncomfortable after using our collar. We completely understand how concerning this must be for you. Our collars are made with natural ingredients and are generally well-tolerated, but just like humans, some pets can have sensitivities or allergic reactions — even to natural oils. It sounds like your cats may be more sensitive to one of the ingredients in the collar. We recommend removing the collars immediately to give your cats some relief, and if the itching continues, please consult your veterinarian to ensure their comfort and safety. Thank you again for bringing this to our attention, and please don’t hesitate to reach out to us at [email protected] if you’d like further assistance.

Response from FurLife™Sep 13, 2025

Thank you for sharing your feedback, and we’re truly sorry to hear that you’re still finding ticks on your dog while using the pendant. We understand how frustrating and concerning this must be for you, as your pet’s health and comfort are very important. Our pendant is designed to support ongoing protection, but results can vary depending on factors such as your dog’s environment, coat type, and tick population in your area. In some cases, it may take a little more time for the pendant to show its full effect, and we often recommend combining it with additional preventative measures, especially in areas with high tick activity. We’d love the chance to look into this further and offer tailored advice for your situation. Please reach out to us directly at [email protected], and our team will be happy to guide you through best practices for getting the most out of the product and discuss possible solutions. Your feedback is very important to us, and we want to make sure both you and your dog have the best possible experience. We’re here to help!

Response from FurLife™Sep 13, 2025

Thank you for sharing your honest feedback with us. We’re very sorry to hear about your experience with the collar and that the scent was overwhelming for both you and your dogs. Your comfort and your pets’ well-being are very important to us, and we take your comments seriously. Our collars are made with natural essential oils, which can sometimes produce a stronger scent when first opened. In many cases, airing out the collar for several days before use helps to reduce the intensity while maintaining its effectiveness. However, we understand that every dog (and owner) has different sensitivities, and what works well for one pet may not be suitable for another. We did offer you a partial refund as part of our customer care process, as we want to provide a fair solution while also continuing to support the quality of our products. We’re truly sorry this did not meet your expectations, but please know your feedback has been passed along to our product team for review. If you’d like, we’d be happy to give you additional guidance on how to lessen the scent further or explore an alternative product that might be a better fit for your dogs. Please feel free to reach out to us anytime at [email protected] so we can assist you directly. Thank you again for bringing this to our attention.