FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Thank you for taking the time to leave your review. We’re sorry to hear that you were still finding fleas and ticks on your dog and understand how disappointing that experience must have been.
Our products use 100% natural ingredients and are designed to work over time. In areas with higher flea and tick activity, pets may continue to encounter parasites from their environment, even when using preventative solutions.
We truly appreciate your feedback. If you’d like our team to review your experience further, please reach out to [email protected], and we’ll be happy to assist.
KP
KP
End result...it doesn't work!
I ordered 3 fur life pendants and my dogs have been wearing them for more than 30 days now. Today we removed a tick from our dog's neck, from right under the collar that the pendant is on. I have also noted that my dogs are itching themselves pretty aggressively, and I have actually seen 2 fleas on myself during this time, something I have never seen before while using other products. I was hopeful, but now disappointed.
Response from FurLife™Jan 26, 2026
Thank you for taking the time to share your experience, and we’re truly sorry to hear about your disappointment. We completely understand how concerning and frustrating it is to find a tick and notice increased itching after taking steps to protect your dogs.
Our pendants are made with 100% natural ingredients and are designed to work gradually by releasing active components over time. In environments with a higher flea and tick presence, pets may still be exposed from surrounding areas such as grass, yards, bedding, carpets, or furniture—even while preventative products are being used. This can sometimes result in ticks or fleas being found close to where the pendant is worn.
Regarding the itching you’ve observed, while our ingredients are generally safe, individual dogs can have sensitivities to natural oils, which may cause irritation. In these cases, we recommend discontinuing use and consulting your veterinarian to ensure your dogs’ comfort and well-being.
We truly value your feedback and would appreciate the opportunity to review your situation further. Please feel free to reach out to our support team at [email protected], and they’ll be happy to assist you.
Thank you again for your honest feedback. Your dogs’ health and comfort are very important to us, and we appreciate you bringing this to our attention.
BE
Billy E.
Here lies the problem they say that guarantee.
Here lies the problem they say that will guarantee a full refund yet no money was sent to any of my accounts. I have reached out to the bank and PayPal. So sad to not be able to trust a company that lies to it's people that purchased their product in good fairh. Please view the company's response. 09/07/2025
PREVIOUS EMAIL SENT 09/05/2025.
Save your money this product does not work.
We were excited until we unwrapped the package and found the smell overwhelming. First if you have allergies this is not the way to go. The scent is so strong. The dogs were bathed prior to placing these on there necks. We kepted an eye on the dogs to see if they had any reaction to the FurLife product. The dogs still scratched. Save your money.
Response from FurLife™Oct 14, 2025
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you've encountered.
We do offer a 30-day money-back guarantee, and we honor all eligible refund requests made within that timeframe. Please reach out to us directly at [email protected], so we can provide you with the transaction details and assist further.
Regarding your concerns about the scent — our products are infused with natural essential oils to help repel pests. However, we understand that some pets (and humans) may be more sensitive to strong scents or specific ingredients. If the aroma feels overwhelming, we typically recommend airing the collar out for 5–7 days before placing it on your pet to allow the scent to mellow.
As for the scratching — while many customers see relief using our collars, every dog is different, and results can vary depending on factors such as skin sensitivities, pest exposure, or pre-existing conditions.
We truly regret that the product did not meet your expectations. Your feedback is extremely valuable and helps us improve. Please don’t hesitate to contact us directly so we can ensure your refund issue is resolved promptly.
Thank you again for bringing this to our attention, and we’re here if you need any further assistance.
AM
Alyson M.
A TOTAL DISAPPOINTMENT!
We thought we would try this out as one of dogs is allergic to bravecto - within a month of it being on her collar, the reservoir was empty...I messaged Furlife support and they told me that this didn't mean that it would still work, just that we couldn't "see" it. Well a month or so later, we gave our dog a bath as we have seen a couple of fleas on her. In the water there were hundreds of fleas that died in the flea shampoo. What a disappointment and so sad that Furlife totally LIED to us!
Response from FurLife™Oct 14, 2025
Thank you for taking the time to share your experience — we're very sorry to hear about the challenges you've faced and the disappointment this has caused.
We understand how frustrating it must be to try a new product with high hopes, especially when managing a pet's sensitivities to traditional treatments like Bravecto. Our pendants are designed as a natural alternative, and while many customers see success, we recognize that results can vary based on factors such as the severity of flea exposure, the pet’s environment, and individual sensitivities.
We also want to reaffirm that we never intend to mislead our customers. We’re here to offer support and honest guidance, and we’re sorry if our communication led to any confusion.
If you haven’t already submitted a refund request, please contact us at [email protected], and we’ll make sure your case is handled promptly.
We truly appreciate your feedback and are using it to improve both our product and our service. Thank you again for giving us a try, and we hope your pup is feeling more comfortable now.
LJ
Lacey J.
This product does not work
This product does not work! I followed directions, treated my dogs with flea & tick medication made sure they were clear and then put the collars on them. They did not repel fleas and one of the oil beads completely went missing after approximately 45days of wearing but they state the product works for a year. When I contacted support about this they refused to correct the issue. I wouldn’t waste your money on this product and the customer support team is not helpful.
Response from FurLife™Oct 14, 2025
Thank you for sharing your experience, and we’re genuinely sorry to hear that our product didn’t meet your expectations — especially after you took the time to follow all the recommended steps.
We understand how frustrating it is to invest in a product expecting long-term protection, only to find it’s not working as intended. While our collars are designed to provide up to 8 months of natural protection, certain factors — like heavy flea exposure, individual pet sensitivities, or environmental conditions — can impact effectiveness. We also appreciate you bringing the missing oil bead to our attention, and we're sorry for any confusion around this issue.
Regarding your interaction with customer support, we want to clarify that we do offer a 30-day money-back guarantee, and we’re always happy to help resolve issues when they’re reported within that timeframe. If your request fell outside of the guarantee window, we understand how disappointing that can feel, and we’ll be sure to review our communication and approach to ensure we’re as clear and helpful as possible.
We appreciate your feedback — both on the product and our service — as it helps us continue to improve. If there’s anything else we can do, or if you’d like us to re-review your case, please don’t hesitate to reach out again at [email protected]. We’d love the opportunity to make things right.
CI
Cici
Complete waste of money!
Do not purchase this product. You will be wasting your money! I purchased four cat collars and had them on for two weeks prior to a vet appointment. During the examination, my veterinarian pulled live fleas out from underneath the collar. Prior to this experience, I had purchased the flea and tick dog collar slide, but my dog would not wear it. We let it set out like they told us but every time we put it on her, she went nuts and started rolling in the dirt and rubbing her head across the carpet, so we ended up removing it thinking that the smell was too strong for her. Because I wanted to use something that I thought would not harm my animals I chose to try again with the Cats. Big waste of money. I honestly have to question who is really leaving positive reviews on any of the review sites because my experience was with both a dog and three cats and it didn’t work for any of them. FYI My cats were exposed to the fleas when a neighbor brought their dog in my home. Max exposure time was 2 hours and I treated the carpet after they left so it is not as if they are around a flea infestation.
Response from FurLife™Oct 14, 2025
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your experience with both our dog and cat collars was disappointing, and we understand how frustrating and disheartening that must be — especially when you were trying to make a safer, more natural choice for your pets.
Our collars are carefully formulated with plant-based ingredients to provide a gentler alternative to chemical treatments. That said, we fully recognize that natural solutions don’t always perform as strongly or consistently as synthetic options, particularly in situations where there's sudden or high-level flea exposure — like the one you described with your neighbor’s dog.
We also want to acknowledge your dog’s reaction to the collar. While the ingredients are natural, some animals may be more sensitive to the scent of essential oils. Letting the collar air out before use is a helpful step (as you did), but unfortunately, it doesn’t always resolve sensitivity for every pet. Your observations are valid, and we regret that this happened.
Regarding your vet finding live fleas under the collar — we sincerely apologize. This clearly did not meet the level of protection we aim to deliver, and we understand how this would call the product’s effectiveness into question.
As part of our 30-day money-back guarantee, we’re happy to issue a full refund for your order if the request is made within that timeframe. If you haven’t already, please contact us directly at [email protected] and we’ll ensure this is taken care of promptly — no return necessary.
We also want to assure you that the positive reviews we receive come from real customers who have had success with the product. However, we understand that your personal experience hasn’t reflected that, and we take your concerns seriously.
Thank you again for giving our product a try. We appreciate your care for your animals and your desire to avoid harsh chemicals — and we truly regret that our collars didn’t meet your needs.
BW
Bob W.
I have always used frontline flea…
I have always used frontline flea protection and put your product on last month and for the 1st time my dogs both have fleas, TOTAL WASTE OF MONEY and not I had to buy flea spray and flea shampoo so more money, I'm Going back to front line
Response from FurLife™Oct 14, 2025
Thank you for taking the time to share your experience — we’re genuinely sorry to hear that our product didn’t meet your expectations and that your dogs ended up with fleas despite your efforts to protect them.
Our collars are designed to offer a natural, plant-based alternative to traditional chemical treatments like Frontline, and while many pet owners appreciate this gentle option, we fully acknowledge that natural solutions don’t always provide the same results in every environment or for every pet — especially in areas with heavy flea populations or during peak seasons.
We completely understand your frustration with having to purchase additional treatments, and we regret the inconvenience and expense this caused. If your order falls within our 30-day money-back guarantee, we’d be more than happy to issue a full refund. Please feel free to contact us at [email protected], and we’ll take care of that promptly.
We appreciate you giving our product a try and are sorry it didn’t work out for your dogs. Your feedback is important and helps us improve. We wish you and your pups the best as you return to the solution that works best for you.
TT
Title Transfer Wizard User ~.
appreciation
I appreciate your product and the integrity of your company and that you’re based in the US of a in Austin Texas and that your not chemical sick medicine however organic and oil original real medicine! I bought two collars for cats with the idea that they would be protected from bugs and or outdoor For eight months: neither my Maine coon nor our tabby ever stop scratching Nord were red from spiders/mosquitoes/fleas/dust mights/etc.. both just keep scratching. So, very unhappy, they did not work. The collars did not work: I spent money on them and wanted the months of protection. And to continue with your products. I’m so sorry.
Response from FurLife™Oct 14, 2025
Thank you so much for your thoughtful message, and we truly appreciate both your support and your honest feedback.
We’re sorry to hear that the collars didn’t provide the protection you were hoping for. Our goal is always to offer a natural, effective alternative to chemical treatments, and it’s clear that in your case, the results fell short of expectations. We understand how frustrating it must be to invest in a product with the hope of long-term relief, only to see your pets still uncomfortable.
Every cat is different, and while many pet owners have found success with our collars, factors like skin sensitivity, local pest levels, and even individual immune responses can affect how well a product works. We never want our customers — or their pets — to feel let down, and we’re truly sorry your Maine Coon and Tabby didn’t experience the benefits we aim to provide.
As part of our 30-day money-back guarantee, we’d be happy to process a full refund if your request falls within that window. Please reach out to us at [email protected]
so we can take care of this for you.
Thank you again for your kind words about our mission and values. We genuinely hope we can restore your trust and help you find a solution that works better for your cats.
