FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Doesnt work on my dogs. Purchased 3 for my 2 shiztzu and husky. They scratched more than before. And still see fleas every day. Contact support and they told me its natural to see fleas as they are repellant and not to kill it.
Response from FurLife™Jan 23, 2026
Thank you for sharing your experience, and we’re very sorry to hear how frustrating this has been for you and your dogs.
We completely understand your concern. While it’s true that our pendants are designed to repel rather than kill fleas, pets should not be scratching more or continuing to have daily flea exposure.
Increased itching is not an expected outcome and may indicate that your dogs are sensitive to the natural oils used in the pendant. In this case, discontinuing use is absolutely the right decision.
Natural products can work differently depending on the dog, the environment, and the level of flea exposure, and unfortunately this solution does not appear to have been effective for your Shih Tzus and Husky. Your experience and frustration are valid, and we’re sorry if our previous communication did not reflect that clearly.
We would still appreciate the opportunity to properly review your case and assist you further. Please reach out to our support team again at [email protected] and they can look into this in more detail and help determine next steps.
Thank you for taking the time to leave honest feedback. We take concerns like yours seriously and use them to improve both our products and customer support.
CU
Customer
This product is completely ineffective
This product is completely ineffective. I carefully followed all instructions, made sure my dogs were already treated with flea and tick medication, and then fitted the collars as directed. Unfortunately, they did nothing to keep fleas away. To make matters worse, one of the oil beads fell off after about 45 days, even though the product claims to last an entire year. When I reached out to customer support, they refused to resolve the issue or offer any assistance. This product is a waste of money, and the customer service is very disappointing.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear that the product did not meet your expectations and that you were disappointed with both its performance and your interaction with our customer support team.
We understand how frustrating it is to follow the instructions carefully and still not see the desired results. While our collars are designed to help repel fleas using 100% natural ingredients, effectiveness can vary depending on factors such as the environment, flea pressure, and individual pet sensitivity. That said, your feedback about the collar not working as expected is important to us.
Regarding the oil bead coming off earlier than anticipated, this is certainly not the experience we want any customer to have. Our collars are intended to be durable and long-lasting, and we take reports like this very seriously. We regularly review product quality and feedback to ensure our standards are maintained.
We’re also very sorry if you felt that your concerns were not properly addressed when you contacted us. That’s not the level of service we strive to provide. We would genuinely appreciate the opportunity to look into your case again and see how we can assist further. Please reach out to us directly at [email protected], and our team will be happy to review your situation in detail.
Thank you again for your honest feedback. It helps us improve, and we hope we can regain your trust moving forward.
MI
Michael
DO NOT BUY THIS IF YOU WANT TO AVOID…
DO NOT BUY THIS IF YOU WANT TO AVOID FLEAS!!! My dog has NEVER had fleas before using this product, and now we cannot get rid of them. This does NOT repel fleas — it actually seems to attract them! I’ve been giving flea baths every week and his chest and collar area are still covered in fleas.
On top of that, the company is terrible to deal with. They either delay responses or don’t respond at all, then claim you’re “past the 30-day window.” Avoid this company at all costs.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience with our product. We take all feedback seriously and are here to support you and ensure the safety and comfort of your dog. We understand how upsetting and stressful it is to deal with fleas, especially when your dog has never had this issue before.
We want to clarify that our collars are made with 100% natural ingredients designed to help repel fleas. However, individual pets can react differently, and effectiveness can vary depending on environmental factors and flea exposure levels. In some cases, dogs may have individual sensitivities, and if you notice that your dog is experiencing ongoing issues around the collar or chest area, we strongly recommend discontinuing use to ensure your pet’s comfort and well-being.
We’re also very sorry to hear about your frustration with our customer support and the delays you experienced. That is certainly not the experience we aim to provide, and we regret if you felt unheard or dismissed. Your feedback is important to us, and we would appreciate the opportunity to review your case more thoroughly.
Please contact us directly at [email protected], and our team will be happy to look into your situation again and see how we can assist. We value your feedback, as it helps us improve both our products and our service, and we hope we can address your concerns more appropriately moving forward.
CU
customer
I bought this thinking it would help…
I bought this thinking it would help with my dog's flea problem, but after checking on her daily, I still keep finding fleas. It seems like the collar isn't doing anything at all. Definitely wouldn’t recommend this product.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience. We’re sorry to hear that the collar did not meet your expectations and that you’re still finding fleas on your dog.
Our collars are made with 100% natural ingredients and are designed to help repel fleas, but effectiveness can vary depending on factors such as the level of flea infestation, the surrounding environment, and individual pet sensitivity. In some cases, natural solutions may take time to show results or may not be sufficient on their own when flea pressure is high.
Your feedback is important to us, and we’d truly appreciate the opportunity to look into your situation more closely and see how we can assist. Please reach out to our support team at [email protected], and they’ll be happy to review your case and help find a suitable solution.
Thank you again for your honest feedback. We’re always working to improve our products and customer experience.
SH
Shai
It use to work well for my cats
It use to work well for my cats, but I got it a few months back and it's like the ingredients changed, so it no longer works for my pets!
Response from FurLife™Jan 23, 2026
Thank you for sharing your experience with us. We’re sorry to hear that the collar doesn’t seem to be working the same way it did for your cats in the past, and we understand how disappointing that can be.
We’d like to reassure you that there have been no changes to the ingredients or formulation of our collars. They are still made with the same 100% natural ingredients and produced under the same quality standards as before. That said, effectiveness can sometimes vary due to changes in environment, flea pressure, or individual pet sensitivity, which may explain the difference you’re noticing.
Your feedback is very important to us, and we’d appreciate the chance to look into your recent order and experience more closely. Please contact our support team at [email protected], and they’ll be happy to review your case and assist further.
Thank you for taking the time to let us know. We value your trust and hope we can address your concerns.
BS
Bethany S.
I’ve had a terrible time with this…
I’ve had a terrible time with this product. 1st it was not made clear on my purchase initially that if your dog had an existing problem it wouldn’t do anything at all. That information was somewhere on a FAQ page. When I emailed about getting a refund within 30 days they said I needed to give the product more time to work (aka wait till you can’t return it) and that I would have to purchase a bunch of other products to get rid of the existing fleas. So I got my dogs Bravecto and that fixed the issue. After the issue was resolved it got cold so I’m not sure if the collar even works as prevention. 3 months in my dog lost her pendant in the yard, and two weeks after that my other dog busted his and now wreaks of the oils that were in it… which will just have to wear off because they won’t come out. It ruined his $45 collar. I emailed again and they told me basically the product isn’t good of dogs play rough. It’s unrealistic to expect young dogs to never play. This product unfortunately cannot replace standard tick and flea if you can’t even find a way to keep it on your dog. They offered me a coupon code (the same for Black Friday) so I could go waste more money on their products which I will not be doing.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry to hear about your frustration and understand why this has been disappointing for you.
We’d like to clarify a few important points and address your concerns. Our collars are designed as a natural prevention option, and while they can be effective for many dogs, they are not intended to treat existing flea or tick infestations. This information is outlined on our website, including our FAQs, but we understand your feedback that this may not have been clear enough at the time of purchase, and we appreciate you bringing that to our attention.
Regarding the guidance you received from our support team, our intention is never to delay or mislead customers. We typically recommend allowing sufficient time for natural products to work, as their effects can be more gradual compared to chemical treatments. In cases of active infestations, using a veterinary-prescribed solution first, is indeed the correct approach.
We’re also sorry to hear about the issues with the pendants breaking and the oils transferring. While our collars are made with 100% natural oils and are generally safe, they may not be ideal for dogs that play very rough together, as excessive pulling or chewing can compromise the pendant. We completely agree that playful behavior is normal for young dogs, and your feedback highlights an area where expectations and real-life use don’t always align.
As for the strong scent, natural oils can be persistent, and individual dogs (and materials like fabric collars) can absorb them more than expected. If any pet shows discomfort or sensitivity, we always advise discontinuing use immediately.
Your experience is not what we want for any customer, and we genuinely regret that we didn’t meet your expectations. We’d really appreciate the opportunity to review your case more closely and see if there’s a better way we can assist you. Please reach out to us directly at [email protected], and our team will be happy to look into this further.
Thank you again for your honest feedback. It helps us improve our products and communication moving forward.
CH
Chelsea H.
This is a terrible product with false…
This is a terrible product with false advertising it does not work are you will end up with fleas on your pets!! My dogs have never had fleas and one is 9 and my other dog is 5 and for the first time ever because I switched to FurLife my poor dogs are suffering now. Fur life is costing me more money In the end with all the treatment products I had to buy for my dogs and my home to make sure they don’t come back. Now my animals get to Aly the price and suffer this company should be shut down!!
Response from FurLife™Jan 23, 2026
Thank you for sharing your experience, and we’re truly sorry to hear about the distress this situation has caused you and your dogs. We completely understand how upsetting it is to see your pets suffer—especially when they’ve never had flea issues before—and we take your concerns very seriously.
We understand that you have already discontinued use of the collar, and we appreciate you taking that step to prioritize your dogs’ comfort and well-being.
We want to clarify that our collars are made with 100% natural ingredients and are generally considered safe for pets. However, we also want to be transparent that individual sensitivities and external factors—such as environment, existing flea exposure, or seasonal conditions—can affect how a product performs for each pet. Unfortunately, no flea prevention solution can be guaranteed to work the same way for every dog in every situation.
If your dogs experienced discomfort, we encourage you to continue following your veterinarian’s guidance to ensure their health and recovery. Your pets’ well-being is always our top priority.
We would really appreciate the opportunity to review your specific case in more detail and see how we can assist you further. Please feel free to contact our customer support team directly at [email protected], and they will be happy to help find a suitable resolution.
Thank you again for bringing this to our attention. We truly value your feedback and remain committed to improving both our products and our customer experience.
MH
MJ H.
Product didn’t work.
Purchased two 8 month flea protection collars for my two dogs, and they did not work at all. Wasted my money and now I have to put both of my girls on a prescribed flea medication. Their satisfaction guaranteed means nothing to them.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience, and we’re sorry to hear about your disappointment. We want to assure you that your feedback has been heard and taken seriously.
We understand how upsetting it can be when a product doesn’t deliver the results you expected—especially when it concerns your dogs’ comfort and health.
While our flea collars are made with 100% natural ingredients and are designed to be safe and effective for many pets, we do recognize that results can vary depending on factors such as environment, flea severity, and individual pet sensitivity. In some cases, particularly in high-flea areas, natural solutions may not provide sufficient protection on their own.
Regarding our satisfaction guarantee, we’re truly sorry if it felt unhelpful in your situation. That is never our intention, and we would genuinely appreciate the opportunity to review your case in more detail and see how we can assist.
Please feel free to contact our customer support team directly at [email protected], and they will be happy to look into this further and help address your concerns. Your feedback is valuable to us and helps us continue improving our products and service.
Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Furlife.
