FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 20, 2026

Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to feel that the product did not last as expected and that you haven’t received a response from our support team. This is certainly not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused. Our collars are designed to provide long-lasting protection; however, factors such as environmental conditions, storage, and individual usage can sometimes affect their lifespan. Your concern about the product lasting only 5 weeks is important and something we would like to investigate further. We’re also very concerned to hear that you’ve had difficulty reaching us. Please rest assured that we do not ignore customer inquiries, and we want to make this right. We kindly ask you to contact us directly at [email protected] so we can review your case and assist you as quickly as possible. Thank you again for bringing this to our attention. Your feedback helps us improve both our products and our customer support, and we hope to have the opportunity to resolve this for you.

Response from FurLife™Apr 20, 2026

Thank you for taking the time to share your experience, and we’re very sorry to hear that the collar did not work for your Staffie. We understand how frustrating and discouraging it can be when your dog has strong sensitivities and limited options that work safely. While our collars are made with natural ingredients and are designed to repel fleas, results can vary, especially for dogs with allergies or unique reactions. We appreciate you pointing out that in your case it seemed to have the opposite effect, as this is certainly not the experience we aim to provide. We also understand and respect your decision to discontinue use. Your dog’s comfort and well-being should always come first, especially given his history with reactions. Your feedback is very important to us, and we’d really appreciate the opportunity to look into this further and see how we can assist you. Please feel free to reach out to us at [email protected], and our team will be happy to help. Thank you again for your honest feedback, and we truly wish you and your Staffie the very best.

Response from FurLife™Apr 17, 2026

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration and confusion surrounding your order. This is certainly not the level of service we aim to provide. We understand how concerning it must be to have proof of purchase and still feel like your concerns are not being properly addressed. Please know that we take situations like this very seriously, and we want to get this resolved for you as quickly as possible. It’s possible that there may have been an issue with how the order was processed or located in our system, and we would like the opportunity to investigate this further with our senior support team. Could you please reach out to us directly at [email protected] with your order number, receipt, and any previous correspondence? This will allow us to thoroughly review your case and ensure it is handled with the attention it deserves. We sincerely apologize again for the inconvenience and lack of communication you’ve experienced so far. We appreciate your patience and hope to restore your trust in our service.

Response from FurLife™Apr 16, 2026

Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning it must have been to find ticks on your dog. This is certainly not the experience we want any pet owner to have. Our collars use natural ingredients, and while many customers see good results, effectiveness can vary depending on the environment and level of tick exposure. We’re also sorry to hear that you were not satisfied with the support you received. That’s not the standard we aim for, and we would appreciate the chance to review your case more carefully. If you’re open to it, please contact us at [email protected] so we can assist you further. Thank you again for bringing this to our attention.

Response from FurLife™Apr 13, 2026

Thank you for sharing your experience with us. We truly appreciate your feedback and are very sorry to hear about the situation with your dog. We understand how concerning and upsetting this must have been. We are glad to hear that you noticed the collar helped repel fleas. At the same time, we take your comments about the pod becoming easily dislodged very seriously. The safety of pets is extremely important to us, and your experience highlights something we need to carefully review with our product team. While our ingredients are generally safe, ingestion is not intended and can lead to complications, especially depending on the individual pet. You absolutely made the right decision by seeking immediate veterinary care and discontinuing use. We also understand your frustration about having to discard the remaining collars, especially after purchasing multiple units. Your feedback is very important to us, and it will be used to help improve the design and overall safety of our products. Please contact us directly at [email protected] so we can look into your case in more detail and work toward a satisfactory resolution. Thank you again for bringing this to our attention.

Response from FurLife™Apr 13, 2026

Thank you for your feedback, and we’re really sorry to hear about your experience with the collars, especially given the discomfort your dogs are going through. Our collars are made with 100% natural ingredients and are designed to help repel ticks and fleas, but their effectiveness can vary depending on factors such as the level of infestation and each dog’s individual response. From what you’ve described, it sounds like there may be an active infestation, which sometimes requires additional treatment beyond a collar alone. We’re particularly concerned to hear that the ticks have moved to sensitive areas like the ears and between the toes. In this case, we strongly recommend consulting your veterinarian as soon as possible to ensure your dogs receive proper care and safe tick removal. Please also double-check that the collars are fitted correctly, as proper contact is important for them to work as intended. For more severe situations, combining the collar with environmental cleaning and other vet-recommended treatments can be necessary. We truly care about your pets’ well-being and want to make this right. Please reach out to us at [email protected] so our support team can review your case in detail and assist you further. Thank you again for bringing this to our attention.

Response from FurLife™Apr 10, 2026

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the disappointment you’ve had with our collars. We understand how frustrating it must be to see ticks return, especially after expecting consistent protection. Our collars are made with 100% natural ingredients, and while many customers see great results, their effectiveness can vary depending on factors such as environment, level of infestation, and individual pet chemistry. In areas with higher tick exposure, additional preventive measures may sometimes be necessary alongside the collar. Regarding the scent fading, this is a natural characteristic of essential-oil-based products. While the fragrance may become less noticeable over time, the active ingredients are designed to continue working. We appreciate your feedback and are continuously working to improve both longevity and performance. We’re also very sorry for the frustration surrounding the return process. Our policies are in place to allow enough time for the product to show its intended effect, but we understand how this experience may have felt unsatisfactory, and we take that seriously. We would really appreciate the opportunity to review your case more thoroughly and work toward a better resolution for you. Please reach out to us directly at [email protected], and our team will make sure your situation is handled with the attention it deserves. Thank you again for your feedback. It helps us improve, and we hope to have the chance to restore your trust.

Response from FurLife™Apr 8, 2026

Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how upsetting and frustrating it is to find ticks on your dog, especially when you’ve been using the pendant consistently. Our products are designed to help repel pests, but effectiveness can vary depending on factors such as environment, seasonal tick activity, and overall exposure, particularly during spring when ticks are most active. In areas with high infestations, additional protective measures may sometimes be necessary. We also want to note that while our ingredients are generally safe and natural, every dog can respond differently, and protection levels may vary. We take your concerns seriously and would really appreciate the chance to assist you further. Please reach out to us at [email protected], and our team will look into your case and help find the best solution for you and your dog. Thank you again for bringing this to our attention.