FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 19, 2025

Hello, Thank you for taking the time to share your experience, and we sincerely apologize for the frustration, delays, and lack of communication you’ve encountered. This is absolutely not the kind of service we aim to provide, and your concerns are completely valid. First, we want to acknowledge how concerning it is to place an order, see a shipping label created, and then experience no updates for several days. In rare cases, orders may be marked as “shipped” when a label is generated, but delays can occur due to carrier issues or fulfillment processing—especially during high-demand periods. That said, 7 days with no movement and no response from our team is unacceptable, and we’re incredibly sorry for the inconvenience and worry this caused. We’re also very sorry to hear that our phone line wasn’t helpful and that your emails went unanswered. This is not the experience we want any customer to have, especially one who clearly has a strong platform and a genuine interest in pet wellness. As for the advocate emails, we understand how frustrating it is to receive promotional outreach when your order hasn’t even arrived. These are automated messages and absolutely should not take priority over order fulfillment or customer service. We’ve taken note of this and are actively working to improve our communication system and customer support response times. Please know that we will process a full refund for your order right away, and you will not need to fight with your bank. Kindly reach out again to [email protected], and include “Urgent: Order Refund Request” in the subject line so we can escalate this immediately. We know we’ve fallen short here, and we’re genuinely sorry. If you're ever open to trying our products again in the future, we’d love the chance to show you what we’re truly about. Thank you again for your honesty—it helps us grow and improve. Kind regards Marc