FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 27, 2024

Hello, Thank you for reaching out with your concerns about the initial scent of our product. We're genuinely sorry to hear that the scent was to strong for you. We appreciate you bringing this to our attention, as it allows us to address and improve the product experience for all our customers. Our products use natural oils, which can emit a stronger scent when first opened due to their initial interaction with air. To alleviate this, we recommend airing it out in a well-ventilated space for around 7 days. This process help to lessen the initial scent quickly, making the smell more comfortable for both you and your pet while maintaining its protective properties. Please contact us directly at [email protected] so we can further assist you and ensure that your concerns are fully addressed. Thank you again for your feedback, and we hope to resolve this issue to your satisfaction. Kind regards Marc

Response from FurLife™Apr 18, 2024

Hello Tara, Thank you for sharing your experience, and we apologize for the disappointment you've encountered with our product. We strive to provide high-quality and effective solutions for pet owners, and it sounds like we fell short of this goal in your case. Finding ticks on your dogs despite using our charms is certainly concerning, and we appreciate you bringing this to our attention. Additionally, we're sorry to hear about the charm breaking so soon after purchase. This is not the standard of durability we aim for, and we understand your frustration, especially considering the investment you've made. We'd like to resolve this issue for you as quickly as possible. Please contact our customer service team at [email protected]. We will look into the effectiveness and durability concerns you've raised and discuss possible remedies or replacements. We value your feedback and hope to turn your experience around with prompt and effective service. Kind regards Marc

Response from FurLife™Apr 10, 2024

Hello Donita, Thank you for sharing your experience, and I'm sorry to hear about the trouble you've had with the flea and tick collar for your kitty. We understand your expectations for a secure fit, especially given the importance of protecting your pet from fleas and ticks. We are committed to ensuring that our products meet the needs of our customers and their pets. In response to your concerns, we have arranged a new delivery free of charge, which will include two pendants as a gesture of our commitment to your satisfaction. We hope these will be a helpful addition for your kitty. Thank you for bringing this issue to our attention. We are here to help and look forward to resolving this matter to your satisfaction. Please don't hesitate to contact us directly with any further questions or concerns. Warm regards Marc

Response from FurLife™Apr 7, 2024

Dear Deborah, Thank you for reaching out to us and bringing this matter to our attention. We deeply regret any inconvenience you may have experienced with our product. Ensuring your satisfaction is our top priority, and we are fully committed to resolving this issue promptly. Please feel free to contact us directly at [email protected]. Our dedicated team is ready to provide troubleshooting assistance and, if necessary, facilitate a replacement or refund. Your feedback is invaluable to us as we continuously strive to deliver products that not only meet but exceed your expectations. We appreciate your understanding and cooperation in this matter. Best Regards, Marc from FurLife

Response from FurLife™Apr 7, 2024

Hello Jamie, We're sorry to hear that you haven't received your package despite the delivery confirmation. We understand how concerning and frustrating this can be. I'm happy to see you could figure out the problem with our customer support team and a free re-delivery is currently on the way to you. Warm regards, Marc

Response from FurLife™Mar 20, 2024

Dear Linda, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in the delivery of your package. Upon reviewing your order, I have found that it is currently being processed by USPS. They are expected to deliver your package within this week. Please rest assured that we are monitoring the situation closely and will keep you updated on any developments. I also sent you an email with your tracking link. Should you have any further concerns or require additional assistance, do not hesitate to contact us. Kind regards, Marc

Response from FurLife™Apr 7, 2024

Hello April, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. We hope you will consider giving our collars a try, especially since they are made with 100% natural ingredients and contain no additives or chemicals. We are committed to providing high-quality, safe products for your pets, and we would love to have another chance to earn your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife

Response from FurLife™Apr 7, 2024

Hello Donna, Thank you for your feedback. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife