FoilReviews of getfoil.com

My family's FOIL experience has been very poor. We have owned the board for 2 years and have gotten exactly 15 seconds of use. I have spent countless hours on the phone with customer service and was forced to send back different components for repairs on multiple occasions. Each time a part was returned, yet the Board never worked. The company, after a while, starts to target the consumer and try to blame them for the product failing to work. If i could give a zero rating I would. I would strongly urge those in the market to look elsewhere.

I purchased the extended warranty as this was a new company and I should have never bought the board. I don’t use it much, but I don’t think I’ve used it 5 times in a row without issues. I’ve had to send the massive battery and controller back 3 times now. The paint on the board chips with barely any contact with other surfaces. I take care of my belongings and this board has chips all over. Don’t waste your money. Way too many issues.

Went to the foil website and picked a product that was advertised as “in stock” and ready to ship in July, 2022. It’s now almost 3 months since order and multiple emails and still no product. I get told it will ship in 10 days, that was almost a month ago.

DO NOT BUY this efoil - spend a couple $$$$ more and get Lift or really anything would be better. I've been trying this efoil out for a client. My first ride the foil wing exploded causing bad impact with the board as it reared up, denting board and of course destroying the front foil wing along with causing a bone bruise of my knee. Great Customer service though, Brian and Fritz are easy to work with and are professional. Unfortunately, they are representing a terrible product. They sent out a wing that is made in China, look it up, and due to a short season and wait time for replacement the board sat for the winter which was also damaged in the crash but they won't replace or even send paint to fix the bad crack. Time to refresh battery and start riding season, oh wait, battery is shot and won't charge after following recommended storage guidelines. I'm told they need to be sent back to get reprogrammed, The battery never charged fully anyway; at best 90%. The new controller and battery returned two weeks later and, oh wait, 5 minutes of riding and the controller leaks. WT*@#$! Again, need to return the product to get a new one. The owner still hasn't actually ridden the board, I'm just trying to figure it out so he doesn't get wrecked trying himself. Absolutely ridiculous! We are done, time for a refund. I'll update on how that goes...don't hold your breath! Update- No refunds!!!!! Don’t buy this board!! another update- the third handle/controller arrived and it didn't work. I had to do some long hold on and off cycles and then it worked...sort of. There is a cool feature that as far as I know isn't on the other boards controllers and that is a power setting. This is actually genius because when your riding it's hard to control your speed. You can peg it and click or double click the center button for your top speed...if it works. When the controller came back on line it didn't show the power level so you didn't know what it was at - 10 is really #$%^& fast - it goes to 15; of which you couldn't see. It took another two charge cycles to get back on the screen. Now after 3 charge cycles - the first in succession since this board was purchased over a year ago due to many issues it seems to be working. For HOW long I'll let you know...TBC and, they don't offer PROP GUARDS, are you kidding me?!?!? Watch out for the blender at your feet! J-

I recommend NOT buying a board from GetFoil! My board arrived damaged. They offered to replace the board part and not the foil part. After attempting to use the board the first few times, it didn't work more than half the time I tried to use it. I contacted customer service and dealt with Kyle, the "CEO and customer service agent"... Like other reviewers here, I had a bad experience dealing with him. I needed to credit card dispute the purchase since Foil left me with a malfunctioning board. I offered: 1 - They could send parts as they thought the issue was a simple fix and talk me through repairing it. 2 - I would mail the board back (on my dime) to have them fix the issue. 3 - I would mail the board back (on my dime) and they would simply refund me. I think the board doesn't work and they think it is great. Why not accept a return then? They continued to sell "discontinued" propeller guards. One other thing I noticed... If you look at most of the 5 star reviews, they all seem to only have 1 review. That seems odd... Why would that be?

The foil board I purchased was used a total of 8 times. On the last ride, the carbon fiber foil fin sheared off. Nothing was hit in the water and the board was not dropped. After falling the fin completely came off. When looking at the fin you can clearly see a bubble in the carbon fiber due to manufacturing defect. After this happened I emailed the support team with photos and the support manager (Kyle Roarke) accused me of falling incorrectly and would not replace the carbon fiber foil fin under warranty. He accused me of lying and wrote me a clear email that he will not be replacing the fin but I can purchase one at a reduced cost. Obviously, this was not acceptable for a $9k board with upgrades. Get Foil, I purchased your board because you are USA made, designed and assembled. Your sales team was clear your team would honor any issues which may come up in the first year. Clearly you are misrepresenting your products and do not stand behind them. I will NOT be purchasing another board or recommending this product to friends and other boats in my community.

I ordered my Foil and it was put into production July 7. The board arrived October 8. I have a newborn and wasn’t able to unbox and use the board until November 27. When I took the new battery and charger out of the box it didn’t work. After contacting Foil I learned there is a battery component that fails if the battery is left for an extended period of time. This is a known error that impacts customers before October 8. The battery/controller are defective unless shipped back to Foil. It takes 5-7 business days for them to send you an empty box, 5-7 days for the defective battery to be shipped to Foil, 1-5 days repair by Foil, and another 5-7 days for the battery to be shipped back to you). That’s over 20 business days/1 month before your Foil is actually usable. I never received a notice that they knew about the error and I’m disappointed that it appears they have not notified their other early customers. There are going to be a flood of disappointed customers next spring/summer when people take out their boards and find the battery doesn’t work and the company knew about it. The customer service team and CEO were rude and dismissive and I do not recommend working with this company.

Had a terrible experience with their sister company Snackcrate. Ripped us off due to very unclear advertising and charged high cancellation fees that were not clear at all. Looks like the owners of this are in it for a quick buck.