Flex MobileReviews of getflexmobile.com

Response from Flex MobileOct 22, 2025

We’re really sorry for the delay in delivering your eSIM. Last week, we experienced an unexpected surge of new signups that created a backlog for eSIM delivery for some new customers, including you. We completely understand how frustrating this situation has been. As a fast-growing company, we’re moving quickly and learning along the way, but we never want these learning experiences to come at your cost. Your satisfaction means everything to us, and we want to make things right. We see you have requested a refund. If this has not processed, please contact our support team and we will do everything possible to make this right. We are happy to provide you a free month of service if you'd like. Best, The Flex Mobile Team

Response from Flex MobileOct 22, 2025

We’re truly sorry to hear about your frustrating experience with slow data speeds and difficulty reaching our support team. That’s not the experience we want for any of our members, and we completely understand how disappointing this must’ve been. We would be happy to offer you a free plan upgrade for one month from your Flex Standard plan to the Flex Unlimited plan to test the difference in network connectivity! Our Standard Plan only includes 5GB of data, and it sounds like you would benefit from having more monthly data. We also want to clarify that while our virtual assistant is available 24/7, our live chat agents are online from 9 a.m. to 6 p.m. EST. Outside those hours, messages are routed to our support inbox so our team can follow up as soon as they’re back online. We’re sorry if this wasn’t clear during your chat. We’ve already updated the website to make this more transparent moving forward. If you're interested in a plan upgrade, please reach out to us at [email protected] or via chat, and we’d be happy to take make the change. We sincerely appreciate your feedback and the opportunity to improve. Thank you for bringing this to our attention, we’d love the chance to make things right and earn back your trust. Warmly, The Flex Mobile Team