Jennifer T.
I did not agree to have auto refills
I did not agree to have auto refills. Pills did not work and I was charged another $300. I called to have them cancel refund my money. They said it was already on the way so they cannot do that. I am going to the Better Business Bureau I do not want these pills they do not work. I want my refund. I never got any emails and the representative show that I’ve never opened them. Come to find out they have been going into my junk but how would I know I have them in my junk email if I wasn’t aware I would be receiving refill emails.
Response from GetContraveMar 9, 2023
Jennifer, we're sorry to hear about your experience. We always strive to be your biggest supporter and to be a key member of your healthcare team. We believe we are transparent with our programs that are designed to support our patients on their journey such as our auto-refill program. We're sorry to hear that your emails were going to junk mail, and we would really like the opportunity to make this situation right. We'll follow up with an email, so please be on the lookout. Thanks for taking the time to provide your feedback.


