Jennifer S.
Dr had technical issues
Dr had technical issues. Understandable. But I called customer service and was only given the option of rescheduling or refund. I chose refund and was immediately hung up on. Thankfully dr called me back, had visit and fixed everything. she was great. The customer service rep needs retraining or a new job. She does not need to be working in customer service
Response from GetContraveMar 9, 2023
Jennifer, thank you so much for taking the time to provide feedback. We pride ourselves on our customer service, and we are so disappointed that we fell short. We will look into your case to try to better understand what happened in order to improve your experience in the future. We're so glad everything worked out, and we look forward to helping you in the future.


