GetContraveReviews of getcontrave.com

Response from GetContraveJun 13, 2024

Thank you for your feedback. We're glad to hear that you found the provider excellent and helpful. We apologize for the lack of warmth and friendliness from our staff during your call. Your experience is important to us, and we will address this to improve our customer service. If you have any further questions or need assistance, please don't hesitate to reach out.

Response from GetContraveMay 1, 2024

Meghan, thank you for your feedback. We apologize for any inconvenience caused by the lack of order status updates. We appreciate your input and will definitely consider your suggestion to improve our communication process. If you have any further questions or concerns, please reach out to us. We're here to help.

Response from GetContraveApr 9, 2024

Thank you for sharing your experience with us. We're glad to hear that the process was easy and fast for you. We understand the importance of knowing when to expect your medication, and we apologize for any inconvenience caused by the lack of information regarding delivery timing. Your feedback is valuable, and we'll work on providing clearer communication about shipping timelines in the future. In the meantime, please feel free to reach out to us at (855) 288-8428 or email us at [email protected] for an update on your order status. We appreciate your patience and look forward to helping you on your health journey.

Response from GetContraveApr 2, 2024

Michael, thanks for taking the time to share your feedback with us. We understand how important timely communication is, and we're working to improve our process. Per HIPAA privacy regulations, we're unable to discuss specific patient information here, but please check your email for an update. We also recommend adding [email protected] to your contacts so that you don't miss any future emails. If you have any further concerns or need assistance, please feel free to reach out to Patient Support at (855) 288-8428 or email [email protected]. Thank you for your patience and understanding, and we wish you the best on your health journey.

Response from GetContraveMar 26, 2024

Thank you for your review, Cartenia. We're glad to hear that you had a positive experience with our doctor. We apologize for any inconvenience caused by the delay in shipping. The shipping carriers occasionally experience delays that are beyond our control. However, we're continuously working to improve our processes to ensure faster and more efficient service. Your feedback helps us identify areas for improvement, and we appreciate your patience and understanding. If you have any further concerns or feedback, please feel free to reach out to us.

Response from GetContraveAug 3, 2023

Thank you for sharing your experience with us! We apologize for the trouble you faced, but we're glad our customer service rep could assist you promptly. If you have any further questions or need assistance, feel free to reach out.

Response from GetContraveMay 9, 2023

Hailey, thanks so much for taking the time to provide feedback. We apologize that your provider missed your first telemedicine visit, but we want to assure you that you'll only be charged once. Please feel free to give us a call at (855) 288-8428 if you have any additional questions, and we hope to earn back your trust in the future.