A. L.
Received the wrong prescription for estradiol…
Received the wrong prescription for estradiol patch. Inquired customer service for a refund or the correct dosage ASAP. They asked for a picture of the wrong prescription sent. I obliged. Several days later I call and have a computer tell me someone will call be back. No issue. The customer service rep was rude and incompetent. Asked me for my phone # and email address. I gave both. In the process of her not finding the account, she also started getting an attitude because she had to type my email and asked me to say it slow. When I said it slow, she said normal speed. Asked me for order #, could not direct me where to fins it. Found it myself while on hold. When she came back she kept reiterating the same things and I told her that I didn't need to hear anymore of it as we had been on the phone for 17 min and I needed to go as I have thinga to do.. She then wanted to put me on hold again. I asked why since she had all the info and all I wanted was a refund. It was very simple, but she was making it complicated. Worst costumer service I ever had and that includes reps from around the world!! Never received my refund as I hung up because she wanted to put me on hold again while being condescending on a power trip. Do not order from Cleared RX.




