CheekyReviews of getcheeky.com

Terrible experience! I ordered a kit for two guards - upper and lower - on Amazon. Sent in the molds, which were easy to do. Waited and waited, finally my order shipped. I received only ONE upper guard. It did not fit AT ALL. The 2nd lower guard was missing. The shipping package was a simple clear ziploc bag that anyone could have tampered with. I contacted Cheeky and the robo response did offer to re-do the molds, but I was so unhappy with the service, I declined and opted to return for a refund. Weeks went by, no refund, no communication. I filed a complaint with the BBB, and got a prompt response that my return was processed and I would receive a refund within 7 days. It's been weeks and I have yet to receive any kind of refund. I am out $104. This has been ongoing since July, it is now October 28. EDITED to reply: That is almost word for word the same reply I received on my BBB complaint on October 15. Refund was supposed to be processed within 7 business days. It is October 28 and I have not received a refund.

I ordered my kit on September 20th. A replacement kit October 1st. I would like your guarantee 30 day refund. Thank you, Gena

Do not, I repeat do NOT work with this company. You are better off paying the extra money and going through your dental office. Not only does it take FOREVER for the entire process, the customer service is lacking to say the least. They don’t care about your experience and it shows in their responses. My first guard came, it did not fit. It hurt my mouth to wear it. I messaged them and they offered a replacement with a softer material. That never came. I messaged a month later to find out where it was, they never gave me any explanation and just offered to send me a “free” accessory? Not even sure what that means since there were no examples of what the accessories were. Needless to say almost THREE months later and I have no mouth guard, no refund. Terrible! Do not waste your money or your time. You will be disappointed.

Had to make multiple requests to cancel subscription. Continued to send night guards, and charge me.

I placed my order for a custom night guard and received the impression pretty quickly. They did not email me a return label so I had to reach out to them to request one. I returned my impression kit and never received any confirmation. I reached out to them a couple weeks later to confirm that they had received it and they said yes, it was received and they were processing it. Then, almost exactly one month from the date I returned my impression kit I received a package in the mail. I opened it thinking it was my custom night guard. Nope, it was another impression kit. However they only sent one set of putty when the impressions would require two. I emailed again because I had received ZERO communication that there was an issue with my original impressions. I also wouldn't think it would take a month for them to realize that my impressions weren't acceptable. I reached out to them again to express frustration and let them know that the kit only had one set of putty. Also I was getting ready to leave town so I wouldn't be able to do new impressions and get them back to them before leaving. They also did not send a return label for the second set of impressions. At this point I'm done dealing with this company so I asked for a refund. They sent a link that allowed me to refund the impression set. Which is $0.00. I've emailed numerous times to ask for a phone number so I can speak to someone directly and to escalate this so I can get a refund for a custom night guard that's never been made for me. No one will give me a phone number to call. I've tried searching online and the only phone number that comes up is no longer in service. I would never recommend this company to anyone looking for a custom night guard. Their pitiful customer service, lack of communication and their claim of 5-7 day turnaround is completely false.

Order was placed on the getcheeky.co.uk. August 11- ordered with all the details complete and correct including the address. August 17- emailed them that I haven't received anything. They acknowledged and said they will rectify the issue. August 20- they asked me to confirm my address so they can send the moulding kit. August 21- advised them to cancel it August 22- they replied that I can refuse delivery or keep the order in process and receive a discount on the total price. I agreed to keep the order going. August 23- moulding kit arrived, but only with a small and medium tray. It doesn't fit my dentition so I've emailed them. August 25- they replied asking for a picture of the product and they confirmed there's no large tray and they will send it to me. Sept 1- I haven't heard from them since they said to send me a large moulding kit. I've asked for a full refund at this point. If you're in pain from a newly diagnosed TMJ, do not expect this company to fulfill your order straight away to help with the pain that you're experiencing. Fast delivery is just for marketing. No truth to it basing on my experience.

I received my cheeky kit second hand. It did not have a return label in the unopened kit. It seems to be their business model to do make you email for it. Anyway, when I couldn't produce a recite they told me they would not send a return label. I don't understand why the return label wouldn't have been in the box in the first place. So now I'm just up a creek with money wasted. Thanks Cheeky.

This time the night guard doesn't fit properly and the material seems thinner than the previous guards. Also, I did not receive a storage container this time!!! Hoping they either send me a replacement or refund my money!!! Not Happy!!!