CheekyReviews of getcheeky.com

Worst company ever. Ordered a mouth guard July 23rd and it took 10+ days to get the impression kit. The putty wouldn't set and they have no idea what the progress is on the mouth guard. They expect me to go through the impression process all over again, but no 2nd kit arrived. They received my impression from the 1st kit one week ago. I cannot get my refund, they won't even use the word refund, or let ne know how long I have to suffer through their incompetence, and I am so sick of this. 26 days later and no mouth guard, or proof one is even being made. Even if you have had good luck in the past, do NOT ever use Cheeky. They are no longer a trustworthy company. Customer service is completely useless or non existent. Update: The mouthguard showed up 4+ weeks later and (surprise!) it doesn't fit properly. It falls off and is a major choking hazard. Probably due to the fact that their putty doesn't set for hours, which I explained to them before they approved the impression. I contacted them and waited a week to finally fill out a form and be approved for a replacement. They offered to send me a replacement impression kit and I said yes. 10 days later I ask for the tracking on my impression kit and their ridiculous AI sends me a message saying they never even sent it! They said I would need an "account specialist" to look into this and I've gone days without hearing back after replying. Once again, even though I am furious and fed up, and they are incompetent, I do not get offered my $144 dollars back from 6+ weeks ago, AND I have no usable nightguard I don't even have one on the way. Unbelievable! You usually don't get a real person via email, just their AI that forgets you exist. I cannot warn people against this horrible company enough. Get a mouthguard somewhere else, or just flush $144 down the toilet.

I ordered a mouth guard on MAY 24 and got an email back saying it would be delivered AUGUST 16!! 👎🏻👎🏻 I would highly recommend any one else besides Cheeky!

Initially things seemed to go all right. I received the impression kit, made the impressions and returned it. Many weeks later I received a retainer that did not fit. It appeared to have been made in two halves that did not align. I contacted Cheeky and asked for a replacement, none came. After a couple months I made an inquiry and received an apology for their having dropped the ball and was told I would be contacted. The contact communicated through two line emails and had no idea of any of the history, which I had with Cheeky. After days of back and forth, seeing this was going nowhere, I requested a refund. I was told I needed to return the item, but given no information on how to do that. The website shows the return window closed and I am still out over one hundred dollars. The customer service is awful. I do not recommend them.

I was advised I would be receiving a credit to my credit card. That was 12 days ago and still have not received.

Yuck yuck yuck. Alcohol lovely. Paid £17 for fish and chips. Disgusting chewy. Told the manager he said “ you told us water the meal”. Fair enough but still awful Tacky good. Avoid. Service crap. So much nicer places around then this place

Shipping of kit took forever. When I received the nightguard it didn't fit properly, they shipped another kit stating they needed new molds. That again took forever. The second nightguard came and AGAIN does not fit, it actually fits worse than the first. When I emailed again, customer service gave me the link to process return but stated I would also be charged a handling fee of $17 since the product was opened. Of course it was opened I had to try it on! I am done with this company and will never recommend.

The night guards were very good. I love them however I never wanted to be part of an automatic re-order and I was crystal clear about that. I canceled in writing 6 /18/24. On 6/18/26 I get a re-order bill for $424.37 for two account automatic re-orders and they debit my card take the money. I’ve spent the last three weeks trying to resolve this and I get nothing but runaround and stonewall. I am not able to speak directly to a human about this. I am very unhappy. The product is great. The billing and service is horrendous and ends up being a rip off.

Review: If you are considering buying a Cheeky Inc. mouth guard kit, make sure you buy it exclusively from their official website. I bought a kit on eBay and quickly realized it was missing the mandatory pre-paid shipping label needed to send my completed dental impressions back to the lab.I exchanged at least 8 emails with Cheeky Inc. customer support to get a replacement label. On the eighth email, they told me they do not authorize any sales on eBay. When I asked them what I should do next with the completed kit, they completely ghosted me and stopped replying to my emails. Prospective Buyer Beware: Cheeky Inc. has a major issue with unauthorized sellers distributing their product kits online. If you end up with one of these kits, their customer service will completely abandon you and leave you with an unusable product. Avoid third-party listings entirely, or avoid this company altogether due to their terrible communication.Date of experience: June 2026