Danielle R.
Check your spam folders!
The platform was easy to understand and easy to use; however, if there is a way to avoid the Zoom link going to test users' spam folders, that would help tremendously. It went into mine, and due to my two-minute tardiness, my proctor had stepped away from her computer and had me waiting for her for a few minuets as well, delaying my test by at least 10 minutes. It could have been avoided if the Zoom link didn't go to my spam folder. Edit to add: Whether the proctor "stepped away from their computer" or not, I still had to wait and almost even disconnected from the Zoom. And whether I still had the same 50 minutes or not, I can't be the only test taker who wants to start their test on time. I did read the e-mail that told me to check my spam folder, which was my saving grace. It's unfortunate that there's no way to avoid it, but it is good to give a heads up to test takers with a bigger timeframe ahead of time so they're not scrounging at the last minute, wondering what's happened. The rest of the test experience was easy to maneuver, and I was very pleased with it.
Response from Get Certified America!May 30, 2023
Danielle, thank you for your review. We do not control how your emails are indexed when you receive them. The morning of your exam, we sent the following information: You will receive an email containing a zoom and an exam link 15 minutes prior to the start of the exam. Please be sure to join your zoom session, prior to entering the exam. Check your spam folder if you do not receive an email. Our records indicate that this email was received and opened. During exam sessions, our proctors do not "step away from their computers". They are communicating with tech support and management regarding delayed exams. In the event an exam starts late, you still have the same 50 minutes to complete the exam. Thank you.