getcanopy.coReviews of getcanopy.co

I moved in an emergency to a new spot. I don't have access to my old apartment building and my filter subscription was going to the old building. I reached out to customer support the min I noticed the charge coming in. I was responded to right away from their terrible AI bot that told me someone will be with me right away due to me catching this quickly. 4 days later I heard nothing back. Then I get a notification that my package was delivered. I never got an email it was shipping. Again I cannot got back to my old building to grab the package. I messaged customer support 2 more times and heard the same song and dance that someone will be getting back to me soon. 2 weeks later I finally get a response saying I will not be getting a replacement nor a refund cause I should changed it when I have the chance basically. I don't think I am asking for much. Sorry I had to flee for my life in my living situation so you can steal my money for a filter. I will be taking my business elsewhere. What crappy customer support.

Their devices are often faulty or dont work as described. Good luck trying to get repacements or refunds from their customer service team for misdelivered packages- they will send you in circles and offload you to a third party who also does nothing.

When I ordered a Canopy shower head from the Canopy website, I chose to order the product protection and subscription for replacement filters. After I checked out, my bank sent me verification and I was only charged for the product protection. I ordered the shower head again but did not order the protection because I just ordered it a few minutes prior. I contacted the company to let them know about this error. The company still insists will not transfer the protection toward the shower head that I ordered. The website allows you to purchase protection for products you didn’t order. This is a huge flaw in their system and they will not refund my money or fix the issue in good faith. Also, there is no way of speaking to a live person for any reason. This is shady practice.

BUYER BEWARE!!! I have been a customer of canopy for over 3 years. I have 3 humidifiers w/subscription and just placed another large order of filtered shower components with an additional subscription. This new order arrived and an item was not included (though paid for). I took a picture of the box with the items it contained and sent that with my initial outreach to canopy the day it arrived. I am now getting the a epitome of the run around from the company with very little communication and zero resolution so they have essentially stolen money from me at this point. So now a long-standing customer has to deal with this. There are, I’m sure, other options with far superior accountability and customer service. Go elsewhere.

I am beyond frustrated with Canopy. If you are considering buying from them, DON’T. They do not take any responsibility for lost packages and quite frankly, they don’t care about their customers.It took them a full week just to get back to me regarding my missing order, only to tell me to file a claim through "SEEL." Since then, they have completely washed their hands of the situation. They threw me under the bus and have stopped responding to my emails entirely.I have been dealing with Seel for two weeks now, and not a single agent has been able to help. Canopy needs to take responsibility for the people who spend money with them instead of passing the buck to a third party.At this point, I don’t even want the product. It’s cheap plastic and not worth the stress. This has been a total waste of my time, energy, and money. All I want is a full refund, yet it’s been two weeks with zero response from Canopy. Save yourself the headache and stay away from this company.

I ordered a canopy humidifier and never received it. Each time I contacted customer service they just kept telling me to keep waiting (and it seemed like AI not an actual person). When I finally was able to get through to someone (after having submitted a search for lost mail), they agreed that the package was lost, told me to submit a lost mail claim (which I had already done), and said after the lost mail search was complete they would “take care of” me. It’s been over a month and a half and I still don’t have the humidifier, but they did try to charge me for a filter that I had subscribed to when I bought the humidifier. Since the company was so unresponsive, I ended up filing a chargeback with my bank. The customer service agent even told me they couldn’t contact the post office because they don’t have a phone…what!?

DON'T BUY THE HUMIDIFIERS! I got mine, filled it and it smells like cheap plastic rotting when the air comes out, They have zero direct customer service, I emailed them and their reply is to wait 1-2 days for a response. I also tried to cancel my subscription for the filters and they don't let you! There is literally no cancel button, even though in their instructions to cancel they show a cancel button, but on my page it's not there! See screen shot! SCAMMERS for real! $145 for a cheap plastic gross device

I have purchased two filtered showerheads in the last year and a half. I also subscribed to the filter replacement plan to receive new filters regularly. One of the two showerheads leaks badly, diminishing pressure. I asked for replacement but warranty for a replacement is ONLY IF YOU PURCHASE FILTER AND AROMA strips subscription. I cancelled my subscription and discovered the functional showerhead works just fine with no filter. I'll use up what I have and switch the second one when it fails. Huge quality issues!