Vickie K.
Surrey House Resort, July, 2016
Unfortunately, our experience was not what it could've been. To begin with, finding the location to pick up our information was NOT easy to locate. In the initial booking, we were told that we would have to attend a 90 minute sales presentation. The presentation was FOUR (4) HOURS long. We were supposed to receive two tickets to one of the shows. Didn't happen. We were supposed to schedule the presentation upon arrival. However, they scheduled it prior to arrival without notifying us. It had been scheduled right in the middle of our day, the following day. This was totally unacceptable! We asked for a different time. We were initially told that it probably would not be possible. We were ready to go elsewhere. Suddenly, we were able to reschedule. We had not arrived at the condo yet. We finally get to the resort to check in and are met with a round of sales pitches. Okay. Finally, we are able to head to the condo. We open up the door, everything looks great and welcoming. Looks are quite deceiving. The carpet was FILTHY. The ceiling fan 'showered' us with dust when turned on and a man was staying in what was called a 'lock off'. Very startling when he walked out. We were not informed of this arrangement at any time. We were unable to access the internet, even though it was advertised. Upon informing the main resort office, we were met with "We are very sorry. It is not our fault. It is the fault of the marketing company. We will let our management know." A manager came to speak with us. We were told again, "I am sorry. We are having trouble with this marketing company. We will probably fire them. You should never have been put in that unit, blah, blah, blah." BALONEY!!! NOTHING, not a thing, was done. Listed above are just a few irritants during our stay. We travel often, within the US and overseas. This, by far, has been our worst experience! We can normally 'roll with it'. Not this time. We will NOT return and suffice it to say that we will definitely NOT recommend it to anyone! Thank you.
Response from GetawayDealz.comAug 23, 2016
Vickie, thank you for your very valuable feedback. We are very sorry to hear about this experience. That is unacceptable and we will be reaching out to our resort partner to understand why this happened. We do not have any control over which unit you are put in at the resort, so I'm not quite sure why we were blamed for the quality and safety of your accommodation. Nonetheless, this is not the quality type of experience we strive for as a company with our guests. A member of our management team will be reaching out to you.



