Anthony
Horrible Company, even worse customer service
This was by far the worst experience I've had with any sort of a company, let alone a travel company. Their customer service is an oxymoron as they do not offer any service and/or offer any sort of accommodation. I booked a trip and the Salesman who I booked the trip with was extremely aggressive and pushy with getting me to sign up ASAP. He went over the terms and conditions making them seem "straight forward and nothing special" he then told me to go on my phone (while driving) to check the boxes ASAP because the rooms were selling out very quickly. We were charged an extra $60 dollars to have another couple in our room (my brother and his wife) which I willingly paid. Upon getting to the room it was not as advertised as there was not two beds and it was a cramped one couple room. After I got home I noticed that my credit card was charged another $90 unknowingly and without consent. I called the company and they placed blame on the hotel and said that a manger would need to review it and go over my recorded conversation. No one called me back for four days. I called every day to check the status. Finally after four days I got a hold of a 'manager,' Lil who was incredibly rude and kept interrupting as well as raising her voice. She offered no help in trying to get these charges reviewed, insinuated I was a liar and also told me "It is what it is." I have never had that level of horrible customer service ever in any of my dealings with any company. I have no idea how GetawayDealz allows someone with that level of rudeness be a manger at their company. I would urge everyone to stay away from this company as they will try to take advantage of any upcharges they can. Their customer service is horrendous and if you talk to a manager like Lil you will not get anywhere and will be even more frustrated.
Response from GetawayDealz.comNov 30, 2016
Our intention is to never have a situation such as yours, as our goal is to provide a great vacation value and experience to all of our travelers. This is why we provide all of the terms of the offer in writing and have them electronically signed by all of our clients prior to taking payment or confirming the reservation. In this case, they were presented to you and electronically signed. The terms clearly state that the offer is not for group travel, and that violating the terms of the offer results in a penalty charged which was assessed to you as provided in the terms you agreed to. The penalty charged is not a profit for our company, it is to recoup the potential loss we experience when a client is disqualified for not abiding by the terms. Unfortunately, even though you did receive those terms and sign them, you did have a family member book a package and travel on the same dates in violation of the agreement. We will certainly review the issue internally in regards to the style and tone of communication from our member of management. We agree, a professional approach, even in stressful situations is a must in dealing with customers.